First and last dealing with Marstar!

Status
Not open for further replies.
I imply nothing John.

I will assert for the record that even with my BO, awful visage and obvious psychological problems - my dealings with the other official CGN vendors has been exemplary. Sadly, that hasn't been the case with you. I wanted to GIVE your salesman a deposit to order in a gun for me - but he couldn't be bothered with the idea of payment or a written order acknowledgement. Wonder why that is? Afraid of a paper trail, maybe?

Who cares, I am not interested in you or your business or having a pi$$ing match with you - you win. You could have saved us both a fair amount of time by telling me to get stuffed up front! I take the hint - and I will be passing it to any friends if the subject comes up. Just want you to know it's just business and nothing personal.
 
Shooter1of38 said:
Are you for real???
You were told in your locked thread what you were doing wrong.....

from Steppenwolf

"http://www.canadiangunnutz.com/forum...feedback_rules

Op if you have a problem with a business member start a thread about it in their forum."

you do realize where this particular thread is, don't you? In Marstar's forum

aka...don't clutter up general discussions with whining


and now, a long overdue....

image_zpsd74598aa.jpg
Click to expand...

stay classy..

oh I read the feedback rules.. I just chose to stop arguing with you rather than be subjected to continued attack, even tough I still have some questions regarding your perception of those rules versus the question I was asking.

What struck me as ironic was that a rant post in any forum could linger on unproductively without getting closed, for close to 300 posts... which is why I posted as such.

I am a little taken aback by the angry posts from certain members, (who mostly just post venomous remarks anyway) whereas others are much more polite and helpful. I was under the impression that by the mod 'nipping me in the bud" earlier -so to speak- it was more about keeping people from airing dirty laundry in public, or lengthy unproductive rhetoric, or from slipping into the slander zone.

but if you want to post your BS child like montage of gifs and such.... feel free :) Thank you for being the volunteer thought police as well, G. Orwell says hello!

Oh and sorry for cluttering ?? John. Thanks for the several transactions we have had through Marstar! Never a hitch.
 
bobbynewmark said:
stay classy..

oh I read the feedback rules.. I just chose to stop arguing with you rather than be subjected to continued attack, even tough I still have some questions regarding your perception of those rules versus the question I was asking.

What struck me as ironic was that a rant post in any forum could linger on unproductively without getting closed, for close to 300 posts... which is why I posted as such.

I am a little taken aback by the angry posts from certain members, (who mostly just post venomous remarks anyway) whereas others are much more polite and helpful. I was under the impression that by the mod 'nipping me in the bud" earlier -so to speak- it was more about keeping people from airing dirty laundry in public, or lengthy unproductive rhetoric, or from slipping into the slander zone.

but if you want to post your BS child like montage of gifs and such.... feel free :)

Oh and sorry for cluttering ?? John. Thanks for the several transactions we have had through Marstar!
Click to expand...


So...you do understand why your thread (in general discussion) was closed and this one continues! Or not yet? Because that was the fundamental question of your post above.

" yet when I go to all the trouble of posting a much more muted rant thread I am shut down in four pages?? And I never even named the vendor!! LOL
What am I doing wrong or right depending on your perspective.. Maybe I am being to vague with my vitriol???

life is surely a mystery"


The mod "nipped you in the bud" as you say because of where you posted, not what you posted
 
I don't want to clutter John's forum any more, but will gladly converse with you with pm to clarify things if you really want to. I am not trying to cause trouble, just trying to operate under somewhat complicated rules of engagement :)
 
Last edited:
Shooter1of38 said:
And you you missed my point. I no longer want them as a customer. Not enough hours in a day to hand hold.

The fact that they are someone else's customer is a win for me. Let them be a time vampire to my competition....
Click to expand...

You believe your business benefits from losing customers! And your competition loses by gaining them! Were you dropped as a child?
 
Snapshot said:
This. Because unfortunately a customer can easily be much more trouble than they are worth. There are only so many hours in the day and time spent with a problem customer can not only absorb any profit that might come from their business but it is also time that can't be spent on multiple good customers.
Click to expand...

This is true only if a business has more customers than time. How many businesses have that problem?
 
ColdBlueMan said:
You believe your business benefits from losing customers! And your competition loses by gaining them! Were you dropped as a child?
Click to expand...


Yes, I benefit greatly from losing the type of customers I referred to above. Your generalizations are thinly veiled and poorly placed.

Customers are welcome to buy wherever they want, just as I am welcome to choose who I take as customers.
 
ColdBlueMan said:
I find that hard to believe as you appear to have time to follow and post in pointless threads!
Click to expand...


Yep, when you don't have to work at being good at your profession, you are afforded free time to do with what you want.

And you you can buy a #### ton of guns....
 
Shooter1of38 said:
Yes, I benefit greatly from losing the type of customers I referred to above. Your generalizations are thinly veiled and poorly placed.

Customers are welcome to buy wherever they want, just as I am welcome to choose who I take as customers.
Click to expand...

My generalizations are perfectly placed and I made no attempted to hide them. Your overt arrogance and disregard for your customers (good or bad) suggest that you have no respect for them. Sorry to break your bubble but you are not doing them a favor by selling them your product or service. They are supporting you by buying that service or product. And you lose when they shop elsewhere.
 
johnone said:
What was the issue ??
John
Click to expand...

The entire buying experience felt as though I was inconveniencing every person involved with the purchase.

I have training and experience from working in a call center, that makes me feel as though I have a good phone presence. I do not feel I am a customer that is overly difficult to deal with, I try not to waste anyone's time. I didn't appreciate being treated like a waste of time, especially for what was an expensive purchase for me.

I commend the way you're handling this thread, considering the disappointing show from some other CGN'ers.
 
ColdBlueMan said:
My generalizations are perfectly placed and I made no attempted to hide them. Your overt arrogance and disregard for your customers (good or bad) suggest that you have no respect for them. Sorry to break your bubble but you are not doing them a favor by selling them your product or service. They are supporting you by buying that service or product. And you lose when they shop elsewhere.
Click to expand...

I remember a saying from someone I worked for, but not very long.

"The Customer gets what they're given, and that isn't very f****** much."

I do agree with shooter however, that there are customers that are a waste of your time. The whole purpose of being in business is to make money, if the customer wastes an hour of your time then buys a $20 part, you lost money. The first time however, the potential customer deserves the benifit of the doubt until they actually start wasting your time.

If you're near or at the top of your industry you'll have more business than you can handle. It becomes necessary to screen your customers. Why would you make a good customer wait so you can lose money on a bad customer?
 
Shooter1of38 said:
Curious us as to why all 11 of your posts are Marstar bashing......

have you anything else to contribute!
Click to expand...

The original post was a reaction to John’s rude responses. Then I was shocked when I found out that he has support for that behavior. Now it’s like watching a train wreck. Just can’t look away.
 
NavyCuda said:
I remember a saying from someone I worked for, but not very long.

"The Customer gets what they're given, and that isn't very f****** much."

I do agree with shooter however, that there are customers that are a waste of your time. The whole purpose of being in business is to make money, if the customer wastes an hour of your time then buys a $20 part, you lost money. The first time however, the potential customer deserves the benifit of the doubt until they actually start wasting your time.

If you're near or at the top of your industry you'll have more business than you can handle. It becomes necessary to screen your customers. Why would you make a good customer wait so you can lose money on a bad customer?
Click to expand...


Navy, I bet you are very good in your profession/industry. You understand some fundamental rules of business.

1. Provide a great product and/or service
2. Do it better than anyone else in your industry
3. Charge accordingly and don't apologize for it
4. Never do for free what you should get paid for.
5. Do exactly what you say you're going to do, always.

Follow those points and you'll have more business than you'll know what to do with, you'll turn away more dollars in business than inferior companies will do in a fiscal year and realize more profit doing it.



All clients I meet meet for the first time are treated equal, however I can tell 10 minutes in if I'm going to do business with them.


I've dealt with just about every dealer on CGN, Marstar is one of the good ones.

The fact that Marstar was back logged filling orders using quality staff is a great thing, a testament to the volume of business they do.
 
First, I can tell you without a doubt that there are a lot of customers who are completely worth giving to the competition: the complete morons who will milk your time into such a loss it is stupid to deal with them, the fools who want such a deal they will debate with you for hours over a penny for the bragging rights of the deal. I have been there: watched companies literally die and have to tell their employees with a pregnant wife and three kids to find another job because of all the business they "stole" from the "jerk" across the street, while the "jerk" across the street left his business in the hands of his excellent employees while he went on a vacation, a huge bank roll in hand...

Second, yes, we are in such a dire need in Canada for good, profitable and still cheap, firearms/sporting goods retailers that we can afford to wait a few days/weeks. When a local CGN sponsor told me they were sold out but could call me when the next order came, an order made but no clue when it would actually come; I did not get pissed off and get mad. I simply thanked the salesman for honesty and integrity and gave them my phone number. We need every retailer that we can, and from the places I have been in 7 provinces I cannot say that Marstar was the best or worst: they are what they are (in the 90-95% mark for me). They are a hard working company trying to keep everyone who want to buy supplied with what they can get for you: the same people who take your calls likely take supplier's calls, shipper's calls, government calls, CFO calls, John's calls, family calls, movie prop calls, collector's calls, reinactor's calls, and maybe if you give them time to breathe a call of nature once or twice a day. :p

Lastly, and specifically @ johnone: As much as your competition can't afford to "go under" from you sending them any idiot buyers, for what it is worth, when those idiots go elsewhere you still have my support. I bought a Pedersolli percussion blackpowder rifle as a gift for my mom a few years back: I believe it was a Friday phone order that shipped the following Thursday and I received it the following Thursday after, so 9 days of shipping and handling. That of course was NOT after Christmas and before Shot Show. So John, all I can say is Thank You.

Patience, I have noticed, is getting as hard to find as Common Sense....
 
NavyCuda said:
I do agree with shooter however, that there are customers that are a waste of your time. The whole purpose of being in business is to make money, if the customer wastes an hour of your time then buys a $20 part, you lost money. The first time however, the potential customer deserves the benifit of the doubt until they actually start wasting your time.

If you're near or at the top of your industry you'll have more business than you can handle. It becomes necessary to screen your customers. Why would you make a good customer wait so you can lose money on a bad customer?
Click to expand...

(Not exactly taking sides, but...)

This is so true. Time is money. So many people don't get that. If a client eats up my time, reducing my hourly rate and taking away from remunerative work that I can do for other clients, then pain-in-the-butt-waste-my-time-and-money client gets fired.
 
Last edited:
ColdBlueMan said:
The original post was a reaction to John’s rude responses. Then I was shocked when I found out that he has support for that behavior. Now it’s like watching a train wreck. Just can’t look away.
Click to expand...

This must be your first Marstar thread.

You either Love him or Hate him!

If nothing else, they are entertaining...
 
Status
Not open for further replies.
Back
Top Bottom