First and last dealing with Marstar!

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I just canceled an order 2 days ago that was in processing for around 10 days . Nothing special . Not even a firearms

Very disapointed

Im gona tell you guys . The best places ive found too order online is wesr rifle and wolverine arms for us canadians
im always impressed when i get email answers from westrifle a couple minutes after sending them an email

Unless the dude has just a big pile of trash he has too tumble tru... theres no reason for orders too take more than 2-3 days too get out the door

Just my .02$

A business that wants my money needs too have people too answer phones and email and get the orders out the door
Online is a sellers market . So dont stiff your customers ... you realise theres 10 other online stores selling the same merchandise in canada
and people will prefer paying more and get service

I have already GLADDLY paid 15% more for gun parts just for a better service
Stores that threat people like doorknobs dont deserve there business
 
johnone said:
Thank you for the obvious and simple solution, hire at minimum wage some person right off the street, no need for a PAL, security clearance no forget that not needed, good knowledge of firearms not needed, maybe find a person completely without knowledge or abilities.... ??

Marstar has never hired nor payed anyone minimum wage, if you want quality work you pay for it....

A customer called explaining that he required his order ASAP, so we agreed to "rush it out" is that wrong as well ??
John
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John,

I love how you attacked 3 words of my entire post - "at minimum wage". Okay fine, so hire someone more knowledgeable to run around in a warehouse and pay him 25 bucks an hour - it makes no difference, the concept of what I suggested still stands. But thanks for acting like a complete jerk to me for no reason. That's a great way to treat potential customers. But obviously you don't care since you're doing such great business and don't need mine.

Also, so you're saying it's okay to wait 3+ weeks to process and order, and only get a shipment out ASAP if the customer "really needs" his stuff. Shaking my head, man.
 
One Lung Wonder said:
I imply nothing John.

I will assert for the record that even with my BO, awful visage and obvious psychological problems - my dealings with the other official CGN vendors has been exemplary. Sadly, that hasn't been the case with you. I wanted to GIVE your salesman a deposit to order in a gun for me - but he couldn't be bothered with the idea of payment or a written order acknowledgement. Wonder why that is? Afraid of a paper trail, maybe?

Who cares, I am not interested in you or your business or having a pi$$ing match with you - you win. You could have saved us both a fair amount of time by telling me to get stuffed up front! I take the hint - and I will be passing it to any friends if the subject comes up. Just want you to know it's just business and nothing personal.
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I will repeat in case you are not aware of Marstar policy regarding deposits, Marstar has never taken,is not taking, will not take deposits from customers for goods that are not in stock....

Unlike some dealers who take deposits on goods and hold on to your money ($$) for months, sometimes years, Marstar does not consider it fair to use the customers money to buy material.... We don't think it is ethical...

We are certainly not "afraid of a paper trail" don't imply, say what you mean.... Give me the details of what we refused to order for you ? Lets have the whole story ....

For aa ONE LUNG WONDER you certainly are long winded.... Give me all the details, since you posted here everyone is entitled to the whole story....
John
 
I wonder how many complainers about john actually bought from him. I did once and when the part was not to my liking he worked with me on the phone to get it to work (turns out I missed a screw to tighten)
He even offered to pay to ship it back to check it for possible problems....
No idea why people complain so much.
Agreed he is a bit blunt online, but then again isn't that half the reason some of us go to CGN?
 
I love Marstar. They're local, carry some interesting things, as well as PARTS, and the owner communicates pages and pages down in the forums. My last order from them came in today, order-to-delivery was something like 18 days. Slow? Yep a bit. It's post holiday season and I expect if I placed the order today, it would come in next week. That's just the way these things go. He's not amazon.com with a small army of pickers getting your order ready to ship.

In fact all 3 of the vendors I know about in that area - Marstar, Higginson and Tradeex are all excellent.
 
johnone said:
For aa ONE LUNG WONDER you certainly are long winded.... Give me all the details, since you posted here everyone is entitled to the whole story....
John[/B]
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Absolutely astounding that you think you can talk to customers like this.

In any other business you would crash and burn.

Yet again the gun industry and the lack of competition or those willing to jump through the hoops gives way to horrible experiences and customer service being the norm.

Too many gun experts, not enough customer service experts.
 
mlehtovaara said:
Absolutely astounding that you think you can talk to customers like this.

In any other business you would crash and burn.

Yet again the gun industry and the lack of competition or those willing to jump through the hoops gives way to horrible experiences and customer service being the norm.

Too many gun experts, not enough customer service experts.
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That is exactly why he won't get anymore business from me. I'd rather pay someone else more and get treated with respect.
 
You guys gota be patient this stuff takes time to process and ship out then for new customers credit cards need to be verified and or pal info it takes time and some of it is out of there hands . End ofthe day Marstar is a buisness all my dealings were great if i had a problem a email or phonecall fixed it up. If a order was bad they were the first to offer to fix it and take care of me . Its not like shoping at walmart for new shoes. Especialy over the net .

There people try talking to them if somthins wrong guys. Ranting does nothin .

My2cents
 
For My 2 cents worth, ranting about stuff being slow in the rifle hobby, when you count the delay in weeks, will not bring a lot of sympathy.. In fact, sympathy here is really hard to get.
 
mcgivor2 said:
You guys gota be patient this stuff takes time to process and ship out then for new customers credit cards need to be verified and or pal info it takes time and some of it is out of there hands . End ofthe day Marstar is a buisness all my dealings were great if i had a problem a email or phonecall fixed it up. If a order was bad they were the first to offer to fix it and take care of me . Its not like shoping at walmart for new shoes. Especialy over the net .

There people try talking to them if somthins wrong guys. Ranting does nothin .

My2cents
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It's out of their hands??? Sorry, but your notion about it taking time to process and credit card verification doesn't fly with me. I place credit card orders online all the time and if the item is in stock then it's on it's way within a day or two...tops!
Nothing needs to be verified...if the card number is not rejected, you move on to step 2. If others can do it, so can Marstar. If it's in stock it should not take a week or two to get out the door.
This is the reason everyone is starting to shop online.....it's easy peasy. Much less aggravation than a trip to Wally world.

just my 2 cents....
 
Wired leader said:
It's out of their hands??? Sorry, but your notion about it taking time to process and credit card verification doesn't fly with me. I place credit card orders online all the time and if the item is in stock then it's on it's way within a day or two...tops!
Nothing needs to be verified...if the card number is not rejected, you move on to step 2. If others can do it, so can Marstar. If it's in stock it should not take a week or two to get out the door.
This is the reason everyone is starting to shop online.....it's easy peasy. Much less aggravation than a trip to Wally world.

just my 2 cents....
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ANOTHER expert, you offer opinions, how about solutions ? Practival solutions ??
John
 
NavyCuda said:
That is exactly why he won't get anymore business from me. I'd rather pay someone else more and get treated with respect.
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My replies reflect the courtesy and respect extended to us, ask a logical question in a polite manner you will get a reply in kind....
You have a logical suggestion ? I will listen and evaluate, you offer uninformed conclusions with no suggestions, well what would you do ??
John
 
Many years ago i got in a pi@*ing match with John and he sent me a personal email, gave me what for, i said what i had to say and we moved on, done lots of business since and if there is a problem he has handled it immediately and never thrown our previous problems back in my face. He is a tough tell it the way he sees it type, some people dont like that.

Bruce
 
Wired leader said:
It's out of their hands??? Sorry, but your notion about it taking time to process and credit card verification doesn't fly with me. I place credit card orders online all the time and if the item is in stock then it's on it's way within a day or two...tops!
Nothing needs to be verified...if the card number is not rejected, you move on to step 2. If others can do it, so can Marstar. If it's in stock it should not take a week or two to get out the door.
This is the reason everyone is starting to shop online.....it's easy peasy. Much less aggravation than a trip to Wally world.

just my 2 cents....
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Well after being in retail hobby buisness after 40 years i understand the process of this stuff more than most . Trust me its not a picnic. With the all the hoops and regulations a buisness of this type needs to jump through be happy they still exist to serv you at there expence! A little patience goes a long way in life.

One thing move on to step 2 but a week later you find out it's the guys wifes or other non autherized creditcard and the transaction gets reversed now the seller is out the sale . Thats the problem with on line sales . It takes time to process this stuff . It all takes manpower. Then you do 150-250 transactions a day gues what its time to go home before your done. Lol just sayin it takes alotbto process online sales.
 
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johnone said:
I will repeat in case you are not aware of Marstar policy regarding deposits, Marstar has never taken,is not taking, will not take deposits from customers for goods that are not in stock....

Unlike some dealers who take deposits on goods and hold on to your money ($$) for months, sometimes years, Marstar does not consider it fair to use the customers money to buy material.... We don't think it is ethical...

We are certainly not "afraid of a paper trail" don't imply, say what you mean.... Give me the details of what we refused to order for you ? Lets have the whole story ....

For aa ONE LUNG WONDER you certainly are long winded.... Give me all the details, since you posted here everyone is entitled to the whole story....
John
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Brevity is the soul of wit, eh John? Fair enough.

So it takes you a year or more to bring in a plain Jane chit house Pedersoli BPCR gun? How do you bring them in? By donkey train and steamships from Italy? You better sit down, big fella - but your competition is doing in 3~4 weeks, they DO take deposits and they DO order confirmations.

Look fellas - I have to apologize especially to the mods here - I know you guys can't take sides in pi$$ing matches especially when your sponsors are involved...but the way this guy treats people is shameful. When I deal with your other suppliers, if they drop the ball they step up, 'fess up and make it right. Most of them are smart enough to do it right the first time. We all want the same thing. But around here, at my rod and gun club - this guy's name is mud. I don't like trash talking people but something needed to be said here.

I've said my say, John, and regardless, you will not be getting any business or a good referral out of me. We'll just leave it at that.
 
johnone said:
ANOTHER expert, you offer opinions, how about solutions ? Practival solutions ??
John
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I don't claim anything in my post. I just do not see why others are able to process the same sort of transactions in a fraction of the time.
Perhaps rather than your usual response, you could offer some reasons as to why it takes so much longer with Marstar.


mcgivor2 said:
Well after being in retail hobby buisness after 40 years i understand the process of this stuff more than most . Trust me its not a picnic. With the all the hoops and regulations a buisness of this type needs to jump through be happy they still exist to serv you at there expence! A little patience goes a long way in life.
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What gave you the impression that I was impatient? As a retail business owner, did it take you a week or two to get an in-stock item out the door?. Again, others seem to be able to do it in less time.
..and so you're saying everyone that has to wait weeks to get their purchase from Marstar should just shut up and be happy?
 
Not trying to highjack this thread!!!

Its not just on-line purchases/Marstar or other dealers- in store purchases can be slow as well, I purchased a restricted I knew it would take a week to tens days no big deal right. called the dealer 7 days later and still not transferred. No problem! But wait I had the transfer from the CFO LOL. So I called a few days later they said still NOT transferred. I laughed and said I had the paperwork in my hand and had had it for some time. They apologized and I picked up my purchase.

The problem may be the process the vendor uses to get stuff out the door, a lot of company's don't have a simple process in place and it can be done easily and with no cost to the dealer.

Just a suggestion to John take one or two on line orders you receive and follow it through your company (find the root cause) you will be surprised how simple things can hang an order up and can be easily fixed.

Draw up a order process chart or paper and make sure all staff are aware of it.

You will be surprised how things will speed up!
 
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