Bad Boxing Day shopping experience at Marstar

[Deckard]

That violates board rules Krusty.

 

[bollox]

That violates board rules Krusty.

Ya.

 

[mud-dog27]

To the OP, should have just put the whole thing out there instead of dragging it out. That said you should have learned from your first bad experience. Had the same ####ty service back before the site update. I tried placing an order by email, went several weeks without a word from them tried doing follow up email got nothing, brought it up here and got told by the fanboys make a call thats the only way to contact them.....then why did they have email order forms? anyway phone call just wouldnt work with the east-west time zone difference and my work schedule so i faxed an order in with an explanation that it was a follow up seeing as the email order didnt seem to go through, back to the unresponsive waiting game that returned here followed by johns go to response "I tried searching your screen name and nothing came up...blah blah blah", well no ####, maybe if they checked their email they would have seen i sent them all my information with regards to the order. A week or so later i finally got an email saying the order was being processed and i eventually got the gun.

All that said i could care less what john or the fanboys have to say, I order LOTS of items online and marstar was by far the worst handled ordeal ive ever dealt with which is why they will never get my business again and i will steer others away as there are plenty of amazing dealers on this site that appreciate the business and handle all aspects of online purchasing in a much more professional manner.

All i can say to future buyers is be warned. There will always disgruntled buyers but i always seem to see the majority in the marstar forum.

 

[kamlooky]

My dear looky, this has been the first thing you have posted, that I could actually understand.

Just fer yew buddie...................

 

[Shooter1of38]

 

[kschneider]

WTF'n F, sorry to hijack. Did Looky just post something legible?

Yes, kinda made this whole fn debacle worthwhile.

 

[Ratfor]

YOU EVER THINK PEOPLE WON"T DEAL WITH YOU BECAUSE OF THE WAY YOU BELITTLE THEM ONLINE? HOW ABOUT TREATING YOUR CUSTOMERS WITH SOME RESPECT. IT"S THEIR MONEY YOUR SPENDING.

YOU EVER THINK THAT THE WAY YOUR TREAT YOUR CUSTOMERS ONLINE LENDS CREDIBILITY TO THEIR COMPLAINTS? IT"S NOT HARD TO GO FROM READING YOUR COMMENTS TO ACTUALLY BELIEVING YOU PROVIDE CRAPPY CUSTOMER SERVICE AS IS BEING CLAIMED.

No way do I ever do business with someone who's got a childlike response to a complaint - which is your response every time.

I've never bought anything from Marstar, but I have to say, after reading this unprofessional behavior, I don't think I would in future. I don't believe anything this guy says about the poor packaging, and I've seen many marstar products in person and loved them, but this behavior is not conducive to someone I want to do business with. It's true, this guy is probably making the whole thing up to make marstar look bad. But John, seriously, we have a saying here on the internet. DON'T FEED THE TROLLS.

 

[Still alive]

MAYBE you can convince this person to identify himself so we can resolve matter, this small detail seems to be overlooked by many who are commenting here ?????

John

Dear John,
The OP has apparently bought firearms from you. There has to be a paper trail somewhere in your records. According to his original post, he has spoken to an employee at Marstar. He has also received an email from your administrator telling him his CC has been charged. You obviously have his info and CC number. It is not up to the members of this forum to do your job or PR for you. This is the business you are running. Please look up your email trail. i'm sure you can figure out who the OP is.
Dear OP,
Please resolve this situation soon. John, through his numerous posts, is trying to contact you. Let's get back to some civility here. By your prose and the fact that you have gone quiet, it really does not look good for your cause either.

 

[Raton57]

People on this forum seem to think that they are the entire customer base for Marstar. He just looks through the few transactions made in the last month and finds all the info. Duh.

 

[theED]

Dear John,
The OP has apparently bought firearms from you. There has to be a paper trail somewhere in your records. According to his original post, he has spoken to an employee at Marstar. He has also received an email from your administrator telling him his CC has been charged. You obviously have his info and CC number. It is not up to the members of this forum to do your job or PR for you. This is the business you are running. Please look up your email trail. i'm sure you can figure out who the OP is.
Dear OP,
Please resolve this situation soon. John, through his numerous posts, is trying to contact you. Let's get back to some civility here. By your prose and the fact that you have gone quiet, it really does not look good for your cause either.

Very well said and full of common sense !
Thank you.

 

[wmd]

This #### is epic lol. The op obviously is full of crap who would take 3 days to drag out a story but im with some of the others it must be hard to have trolls trash your business but I think being the bigger man and not coming off as a hot head to others might get you more business.

 

[Beater]

well he said he was getting tired,,,, must be really tired , I guess, to take 3 days to finish the store and post some supposed pics

 

[Sunman]

As a newbie here, I would like to offer my point of view. I stopped reading this thread around page 12. If the OP's intentions were to wind people up, and start a battle, he certainly succeeded. I don't even know if his claims were valid, or true. But the responses were amazing. I also garnered that Marstar is a vendor that has been embroiled in controversy before, and now again. At this point, where is this going? It seems way off topic at this point, how long do these things go on?

 

[stevey3737]

I just went through 18 pages and only read johns posts and the originators 3 posts and have learned absolutely nothing what kind of crap is this? where the heck did the dude who started this get to? its the craziest thread ever and man obviously we are like a pack of coyotes 173 posts in two days on absolutely nothing but the speculation that someone is going to tarnish someone else!! what a shame I think if I was john I would have deleted this after page 3

 

[kamlooky]

I'm willing to bet the OP is waiting for the parcel to return to the supplier.
Then the seller will know who the sale was to.
If not, then there is absolutely no hope.

Entertaining to say the least.
Just waiting for the photos to show up?

 

[peterp]

Been following this and all of the other Marstar bashing threads. All seems to be a bit surreal at times. Seems strange that all of these posters, most with low post counts, just came out of the woodwork at the same time to bash Marstar. Been dealing with them for years, with no such experiences. I think something smells here.

 

[kamlooky]

Looks like the OP has you beat by at least 102 to the 100% good.
Just an observation.

Been following this and all of the other Marstar bashing threads. All seems to be a bit surreal at times. Seems strange that all of these posters, most with low post counts, just came out of the woodwork at the same time to bash Marstar. Been dealing with them for years, with no such experiences. I think something smells here.

 

[223762]

Sorry, but I have to chime in too.

I purchased a pair of OD Green Tactical Underwear from Marstar last month. Sure enough, the package arrived damaged.

No worries, I thought I'll put on the briefs anyway, at least to make sure they were the right size.

Low and behold, when I had them on, something WAS protruding from a tear on the front side of briefs. Looked just a like a p3nis. Come on, who ships Tactical Underwear and "accidentally" includes a p3nis?

Needless to say (but I'm saying it anyhow), I removed the Tactical Underwear and packed it up for return to Marstar. I'm perplexed however that the offending p3nis seems to have disappeared once I removed the garment.

John (Marstar), although I liked the product, I think you should have a talk to your shipping/packing department and let them know NOT to "accidentally" pack a p3nis into any of the boxes you ship.

Yes, I have pictures if you want to see them, should I post them here?

OverKill

one of the funniest posts ever

 

[Gargantua]

In fairness, and as an independent observer, I ordered some riflesfrom MARSTAR just before christmas. First and only dealing with them.

The good news was they came just before Christmas!

The bad news was that my credit Card was billed for another transaction a week after the order for someone else's items!

After seeing my CC statement I called MARSTAR, and they were all over it. Had my money back within an hour.

Still a bit weird though?

 

[lanis]

just write it all ! lol

Sounds like you should have taken a lot of pictures or maybe not accepted them ? Did they look damaged ? (I know hard to tell but if the muzzle was scratched or something?) I would have refused them and sent them back, asking dealer for full refund and told them that their service is terrible and wont be dealing with them again.

That is exactly what I am doing.

That's ridiculous, good thing you got pictures, I probably would have refused the package...id imagine the end of those rifles probably took a beating and I probably wouldn't want them anymore. Once you accept the package its more of a pain to return it because youll probably be on the hook for return shipping...if you just refuse it you can just do a charge back on the CC if they refuse to refund you.

I would expect even cheap rifles to be packaged better than that...if it was something expensive id be furious...im guessing it was surplus stuff?

Yes, sir!

I did not want them anymore either, and have refused the package for exact reasons you mentioned.

My last dealing with Marstar that have left me less than satisfied had me pay their original shipping to me, and my shipping costs back to them, totalling close to hundred dollars.
That much for 'Iron clad guarantee' and full refunds.

Would you buy a non boxed rifle and leave it up to the gods ... a decision was made .. he lost .. why whine now .. retailer will make good .. next I stated retailer should package well, when they do not they make good or insurance covers it ... that is why there is insurance. OP now has chance to re visit his purchase again. You want it perfect, buy a cheap foam lined case.

Like we are all shocked a retailer has had a bad wrapping job ..OMG! ( I believe Op about wrapping job, but he has been a bit on Marstars case lately, picks will confirm, if he accepted it )

Edit: Not picking a fight , but I live where there is nothing .. all I get is online .. my life is shipping .. I do not expect the sharpest tack is handeling the tape machine ... every retailer can't be Budget Shooter Supply

Rocor, I have received numerous packages with rifles, this one just took the cake. Ocasionally charge handle may protrude slightly, to little or no ill effect...but
two muzzles sticking out like chimneys out of the rifle box was a bit much.

I thought I was the only one who decorated the house, hired a Mariachi band, and invited friends and family over for a feast to celebrate the arrival of a package.

I like my firearms, why not have a party when they arrive home.

As I have no life I await the ending of this saga with great anticipation.

Almost there.

IF you have a serious complaint with what happened to your marstar order just make the complaint. No point in making this some long drawn out stupid creative writing assignment.

It is for the benefit of other CGN'ers.
Either this business starts taking their customers seriously, and with due respect, (which I strongly doubt will happen) or we start shopping elsewhere.
I know my decision has been made this time around.

What exactly are you trying to accomplish by posting this story in here? Do you really expect John to swoop in on this thread and save the day when you have provided zero information regarding the order? More importantly, what is the point of putting it here when you could be calling them and actually developing a solution instead of a Jerry springer approach?

As noted above, it is for the benefit of others. I am in the middle of it, and will see it to the end.

.
Interesting thread. I am not sure just how many Rifles and other Items I have ordered from TRADE-EX but there have been a lot of them, and I will say that other Companies here should take notice of how TRADE-EX boxes their rifles. While CANADA POST has put a few holes and dents into these orders, the packaging of the rifles has come through superbly and my rifles have arrived with no damages or things sticking out of the ends.

It would seem that some one at the Seller's business needs a lesson on packaging. Personally, I would be offended if I was shipped a rifle that had the muzzles sticking out, and were subject to damages.

I also believe that putting things here should be a last resort. Every effort should be made to resolve an issue between a seller and a buyer, with e-mails and records kept to provide a trail of these efforts. If this were done, we would see a lot less of these threads here.

I have just received their five rifle package.

Not ONE MUZZLE was sticking, not even a charging handle.

And there were all in their separate boxes, within larger box that contained them all.

Perhaps Marstar could invite them for a weekend seminar.

And I would avoid pressing enter after every sentence, it made the OP extremely annoying to read so I didnt even bother.

Thanks for the suggestion, duly noted.

you dont have to read it, but when someone posts a bad experience about a retailer our natural tendency is to read it to be a better informed consumer so you have some info to go on when you make your next purchase. To start a rant and then say to be continued cuz its late, yet you felt the need to provide miniscule detail about your friend and his wife arriving for a big reveal and dinner is in the oven and cigars are burning...............kinda lame in my opinion. Spit out the problem and leave it at that and let the retailer respond. I'll never know how it ends cuz i'm not coming back to this thread for the four part monologue

It is three part story, that has been merged for easier reading. Cigars go well after a good meal, you ought to try it sometimes.

No ####, I just went back to see the "I am tired, I must retire to bed now... I will continue typing 50 more words at a later time" Don't press enter 1000 times in a little post and it wont be so tiring. In all honesty, just spit out what you want to say, this is utterly ridiculous. When a company sent me a rifle with the muzzle through the box, I accepted it, took pics, sent them pics, they replaced it. Why didnt you just do that? Or take a pic, DENY the package, then see if it can get fixed for you? Instead of coming here and bashing some company in a lame dramatic way that is really easy to deal with?

If you can answer me that in one post , feel free to.

As noted above, my previous experience with Marstar left me on the hook for both shipping charges.
Things are not always as they appear to be at first sight.