Bad Boxing Day shopping experience at Marstar

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That is not even North American cardboard used to wrap those units ...

If using Chinese cardboard it needs two layers at least .... if not three

Not all Canada Post here ... the packer fell asleep at the switch ..

OP should have expected better minimum care .. my comments about a cheap case purchase were unwarranted .. but I would do that as a caution anyway .. but that is just my overkill ..
 
lone ranger said:
LOL....this is great!!! You can sure tell its JANUARY. House fever, winter blues, and not being able to get to the range brings out the very best .LOL



To be contiued.......................................................................................................................
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Yes, I think we are witnessing a severe epidemic of shacky wacky fever
John
 
Honestly? The whole timeline makes me question the authenticity of the photo lol. You have a problem with how something was packed? Take a pic, post it, considering this whole thing took place and the pics were taken long before the OP even put his first post up, it all just seems fishy.
 
SILL ALIVE....
"There has to be a paper trail somewhere in your records"
Perhaps you would be kind enough to assist us here, we handle 100s or orders per week, we have NO ID on the customer, he never gave us a time frame or what was in the order, could you identify such a transaction ??

" It is not up to the members of this forum to do your job or PR for you."
At no time did we ever suggest this, all we asked is that the person provide a name....

"Please look up your email trail. i'm sure you can figure out who the OP is."
Marstar receives between 400-800 e mails per day, how would you suggest we sift through them to ID this person ??

"John, through his numerous posts, is trying to contact you."
Thank you, this is the bottom line, we still don't know who he is....
Thank you for your interest
John
 
the ED;

Please take a moment to read my reply to Still Alive, perhaps you can assist in this matter ??
John
 
peterp said:
Been following this and all of the other Marstar bashing threads. All seems to be a bit surreal at times. Seems strange that all of these posters, most with low post counts, just came out of the woodwork at the same time to bash Marstar. Been dealing with them for years, with no such experiences. I think something smells here.
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A man who sees through the smoke and mirrors.... You have renewed my faith in the human race....
John
 
dead meat said:
What no smart comment on the photos showing the poor wrapping.
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At first glance, the wrapping doesn't look to be completely horrible - but as someone who's shipped heavy product in the past, I'll say that they should know better. No matter how you ship your package is going to get thrown. I once had a Canpar driver describe their toronto facility as 'your 300lb tv rolling down 2 stories onto grandma's teacup. The teacup better be packaged to handle that. And wrapping it in cardboard like that isn't sufficient. Paper doesn't have memory, once it's crushed,it's crushed. Packaging should be done with something like peanuts or styrofoam or bubble wrap - something that retains it's shape after being crushed. When I get a gun from another CGN'er and it's wrapped with cardboard, shrug - how would they know? But a store that ships heavy product? They should know this.
waterwheel
 
SLICKNOVA;
" I can however understand your frustration."

Thank you, yes I am frustrated, Lanis goes, and on, and on, and still refuses to ID himslef, this entire mess could have been adressed and resolved the very first day.... What would you have done given the lack of even the most basic information ??
John
 
How do we know the package is from Marstar? Where are the label pics? All I see is a box with 2 muzzles sticking out in someone's house.
Why the effort to do a CGN drama instead of settling the whole thing with Marstar as per John's demand?
Any customer would have done so at this stage and probably would have gotten a discount on the next purchase too.
 
johnone said:
We still do NOT know who we are dealing with.... What can I say about the photo, yes we see two barrels sticking out of an obviously damaged parcel....
John
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If you read his posts it's entirely clear that he's not necessarily looking to resolve it with you. He's looking to make the situation clear to readers, and he's clearly stated that. You're contribution in the thread is entirely incidental to why he's posting, though it certainly does make the thread more entertaining.
waterwheel
 
Woke up this morning in great anticipation of the continuing saga of the Two Non-smoking barrels and was not disappointed. Thank you John for pointing out the logistics on your end. Your reply was courteous and fair. Thank you.
After reading the OP's reply to most of the posts, including mine, I noticed that NONE was addressed to Johnone. John should be the first one he replies to to end this charade. I find that very odd!
A simple" hi, I'm lanis. I will call you at Marstar this morning between 10 and 2 to discuss this problem" will suffice and with the stuff John has been put through, right or wrong, I'm sure he will be waiting for your call like me waiting for the cable guy! My $0.10 worth, adjusted for the canadian dollar!
 
I have ordered many rifles from Marstar. Never had an issue of any kind, packaging or otherwise. If I did in fact have an issue I would take John up on his "Ironclad Guarantee". Just sayin
 
johnone said:
SLICKNOVA;
" I can however understand your frustration."

Thank you, yes I am frustrated, Lanis goes, and on, and on, and still refuses to ID himslef, this entire mess could have been adressed and resolved the very first day.... What would you have done given the lack of even the most basic information ??
John
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Sounds like he already tried that and you dropped the ball, a bunch of times. I'll tell you what I wouldn't have done, though...I wouldn't have started my first reply by calling him "big mouth". That's not likely to get healthy communication going. You bring in some cool stuff, often at decent prices, but your customer service/general people skills are ####.
 
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