Customer review of Tenda.

Once I even only realized that there was one case of ammo missing a whole month after the delivery. I phoned them in the weekend. They quickly checked all the records, identified that it was the courier error (picked up from warehouse, but not on actual shipping tracking list). They resent the missing case to me immediately.

Hrsplit said:
So just following up . After talking with them yesterday , the guy on the phone said I would get the missing item today, I said thanks and hung up but I was sceptical , sure enough it arrived earlier than my package yesterday .

All in all , it was good and fast shipping
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Probably 10 orders with them, one arrived today, all good except I really dont like canpar and wish there were other options.
 
Like their prices, reviews...not so much. I'm only home for short periods so their ship whenever policy won't work for me. Then there's Al Flarerty. Ordered mags at 17:02, shipped at 17:18. That's how it's done.
 
douginont said:
Like their prices, reviews...not so much. I'm only home for short periods so their ship whenever policy won't work for me. Then there's Al Flarerty. Ordered mags at 17:02, shipped at 17:18. That's how it's done.
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Keep in mind that's probably when they printed the shipping/postage label, not when it went out the door.

Just got my latest order from Tenda. Ordered on Saturday via the web store and it arrived today with no issues.
 
I ordered a pistol from them, key bits were missing from the package. I walked through what was in my shipment with them and they immediately sent out the parts that were excluded. I'm a fan will continue to order.
 
I seriously don't know how some reviews of this place can be 5 stars. I guess im just part of the un lucky batch of 1 star reviews but this place is the absolute WORST. I seriously don't know how people give this a 5 star review. So disappointing at the lack of customer service. I rather give my money elsewhere. Never again 0 star or -10 star. absolutely horrible. Its been over 6 weeks they have taken my money, they keep saying the CFO is the problem and they want to do nothing but make me run around in circles.
 
douginont said:
Like their prices, reviews...not so much. I'm only home for short periods so their ship whenever policy won't work for me. Then there's Al Flarerty. Ordered mags at 17:02, shipped at 17:18. That's how it's done.
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sure, walk into Al's and it's like Briks ... a few people, some looking around some talking to quite a few fellows ..
walk into Tenda - it's like Tim Horton's at busy morning ... all day's long ... with a ratio of 5-10 customers per each of 4-5 guys plus a young lady ...
 
They always very friendly and have great price.

Down side is that they're almost always very busy.

I'm a regular and will continue to shop there.
 
RoadRage said:
I seriously don't know how some reviews of this place can be 5 stars. I guess im just part of the un lucky batch of 1 star reviews but this place is the absolute WORST. I seriously don't know how people give this a 5 star review. So disappointing at the lack of customer service. I rather give my money elsewhere. Never again 0 star or -10 star. absolutely horrible. Its been over 6 weeks they have taken my money, they keep saying the CFO is the problem and they want to do nothing but make me run around in circles.
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So you purchased a restricted firearm and are upset with Tenda over the CFO not approving the transfer? Yes that is YOUR problem and it is between the CFO and you. Call the CFO and sort things out. If it is your first restricted or AR purchase it will take some time. RoadRage is perhaps not the best name choice on a public form. They do watch here.
 
SLToronto said:
sure, walk into Al's and it's like Briks ... a few people, some looking around some talking to quite a few fellows ..
walk into Tenda - it's like Tim Horton's at busy morning ... all day's long ... with a ratio of 5-10 customers per each of 4-5 guys plus a young lady ...
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Seen this both ways. Just depends on the day/week/month/moon phase. Same for FOC and Gagnons for that matter.
 
First order through Tenda, CFO OK'ed transfer day after they received it and emailed it back to them, 4 days later Tenda asks me email them my copy I received from CFO. I have called them twice to see if there is a problem, twice they have not gotten back to me. It's a week since the CFO gave them the transfer and still no shipment and no communication from them...

And now I check their website and the gun I ordered isn't even on the site anymore...
 
Tried to place an order yesterday,lady I talked to didn't seem to know much and all the salesmen were busy so I spent elsewhere.Don't like wasting time.It's hit or miss with Tenda.
 
GrumpyDoug said:
First order through Tenda, CFO OK'ed transfer day after they received it and emailed it back to them, 4 days later Tenda asks me email them my copy I received from CFO. I have called them twice to see if there is a problem, twice they have not gotten back to me. It's a week since the CFO gave them the transfer and still no shipment and no communication from them...

And now I check their website and the gun I ordered isn't even on the site anymore...
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They never update their site. You purchase something (other then ammo) and it's maybe there....maybe not.....but they never update their inventory so it looks like it's always in stock to get you to order it from them. And now....we wait.....
 
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