But for them to sell a restricted, they must have it in stock, otherwise how would they get it transferred by the CFO without a serial number ?
Customer review of Tenda.
- Thread starter freedomintheskies
- Start date
But for them to sell a restricted, they must have it in stock, otherwise how would they get it transferred by the CFO without a serial number ?
Stop promoting your business when you cant even seem to get orders that are placed fulfilled properly!!!
Hate to make this post but after multiple phones calls and emails enough is enough.
On Sep4 I place an order for;
1 x Alpha-X Holster with STI Insert
4 x Double Alpha STI Magnetic Mag Pouches
1 x Double Alpha Belt
As per the website ALL items were in stock and ready to ship. I checked and was indicated that it takes 1-2 days for in stock items to ship. At the end of day 3 I have no update on the order but the funds are taken. So I give them a call and am told that they are super busy and its taking 3-4 days to ship.
As an online retailer myself I can understand delays, but to not inform customers is not acceptable.
I'm told that the package will leave on day 4. Sure enough it does.
I just got the package and to my surprise it is missing the insert for the holster and only 3 of the 4 mag pouches.
Included is a note stating that they had an insert labeled for SVI and mistook it for STI so they sent it without an insert. Between the multiple emails, and phone calls no one had told me this. Now I am missing key pieces to put together this rig and no information as to when that will happen. They had time to make posts on here promoting more sales for firearms and accessories yet could not get the orders that were placed and paid out in a reasonable amount of time or even send them complete.
Just to put this in context. I ordered 3 more mag pouches and a thigh support for the holster direct from Double Alpha and received those in 3 days from the date of order, and cheaper too. I wanted to support the Canadian retailers because thats what we should be doing but they only had 4 in stock. In fact the STI Limited arrived faster from Freedom Ventures than did the rig I need for it......after reading so many good reviews about this place I'm beyond shocked that this is how my experience has been.
On a positive note, all arrived well packaged, and a bunch of stickers and pens were included which is nice but it would be a lot nicer to have just received the items I paid for.
Hate to make this post but after multiple phones calls and emails enough is enough.
On Sep4 I place an order for;
1 x Alpha-X Holster with STI Insert
4 x Double Alpha STI Magnetic Mag Pouches
1 x Double Alpha Belt
As per the website ALL items were in stock and ready to ship. I checked and was indicated that it takes 1-2 days for in stock items to ship. At the end of day 3 I have no update on the order but the funds are taken. So I give them a call and am told that they are super busy and its taking 3-4 days to ship.
As an online retailer myself I can understand delays, but to not inform customers is not acceptable.
I'm told that the package will leave on day 4. Sure enough it does.
I just got the package and to my surprise it is missing the insert for the holster and only 3 of the 4 mag pouches.
Included is a note stating that they had an insert labeled for SVI and mistook it for STI so they sent it without an insert. Between the multiple emails, and phone calls no one had told me this. Now I am missing key pieces to put together this rig and no information as to when that will happen. They had time to make posts on here promoting more sales for firearms and accessories yet could not get the orders that were placed and paid out in a reasonable amount of time or even send them complete.
Just to put this in context. I ordered 3 more mag pouches and a thigh support for the holster direct from Double Alpha and received those in 3 days from the date of order, and cheaper too. I wanted to support the Canadian retailers because thats what we should be doing but they only had 4 in stock. In fact the STI Limited arrived faster from Freedom Ventures than did the rig I need for it......after reading so many good reviews about this place I'm beyond shocked that this is how my experience has been.
On a positive note, all arrived well packaged, and a bunch of stickers and pens were included which is nice but it would be a lot nicer to have just received the items I paid for.
I would say the company had been great. I have ordered several times with good results from them. However, let me point out that any delivery thru canpar has been so far sub par. Ive had 3 missed deliveries while waiting at home and i get sms message indicating I missed their delivery. Now they cant find my parcel. This is the 3rd time this happened and i start to suspect canpar has consistently poor service. Tenda, please consider alternate shipping contract
Seeing as they closed the thread in their forum.....AGAIN even after Timoram had called numerous times and they tell him to contact them again.
I made a multiple item purchase from them on August 22 and I'm still waiting for my Ghost Thunder Holster which by the way still shows (for almost four weeks now) on their website as being in stock.........
Called today (again) and they told me it would be arriving at their warehouse on Wednesday. If it's not in the mail by Thursday, I call the CC company and cancel it. This is the fourth time I've had to call and they keep giving me an excuse. I'm done.
If this one is removed, it'll go up on another thread in General Firearms Discussion. They like to remove the threads that aren't positive about their business practices.
I made a multiple item purchase from them on August 22 and I'm still waiting for my Ghost Thunder Holster which by the way still shows (for almost four weeks now) on their website as being in stock.........
Called today (again) and they told me it would be arriving at their warehouse on Wednesday. If it's not in the mail by Thursday, I call the CC company and cancel it. This is the fourth time I've had to call and they keep giving me an excuse. I'm done.
If this one is removed, it'll go up on another thread in General Firearms Discussion. They like to remove the threads that aren't positive about their business practices.
Pickupyourbrass
Regular
- Location
- Richmond, BC
I have dealt with them on two separate transactions. Both times I was happy. My third transaction is currently pending.
charlesquik
CGN frequent flyer
- Location
- Quebec....
Ordered atleast 5 times, never had a problem. People are jumpy when not receiving email update.
I know that myself felt that way when I ordered from IrunGuns, but I waited and the gun finaly showed up.
They have the best price and a really good selection and you expect them to have the best customer support?
Please get real guys.
I better wait for my gun longer and pay less. Tenda is the new CanadaAmmo when they were glorious.
If you want a top notch customer support just go elsewhere, but for us here we appreciate Tenda for who they are.
Keep it up Tenda! We love doing business with you.
Chuck
I know that myself felt that way when I ordered from IrunGuns, but I waited and the gun finaly showed up.
They have the best price and a really good selection and you expect them to have the best customer support?
Please get real guys.
I better wait for my gun longer and pay less. Tenda is the new CanadaAmmo when they were glorious.
If you want a top notch customer support just go elsewhere, but for us here we appreciate Tenda for who they are.
Keep it up Tenda! We love doing business with you.
Chuck
I sure as hell do not appreciate them for who they are.
When I pay money, get told all in stock and shipping to have an order arrive missing multiple pieces I dont appreciate that at all. Thats just #### customer service. Done anywhere else and its not acceptable but on CGN its ok to take money, promise goods and not deliver? If you think thats an ok business practice then perhaps you need to "get real"
My only firearm purchase so far was from Tenda, who offered the carbine at the best price in Canada, took an e-transfer which was nice as I don't use credit cards, and delivered it on schedule, no problem. I'll be ordering from Tenda again.
stripperclipper
CGN frequent flyer
- Location
- Middle East Alberta
Tell us the one about how this cost you a few thousand dollars again.
That sounds like an interesting story.
That sounds like an interesting story.
I've had numerous firearms and ammo purchases from them and had no issues, then again I always go to the store, because im very impatient waiting for everything.
Only downside for this is I never get any cool stuff that the people who get it mailed to them get.
Only downside for this is I never get any cool stuff that the people who get it mailed to them get.
I've had numerous firearms and ammo purchases from them and had no issues, then again I always go to the store, because im very impatient waiting for everything.
Only downside for this is I never get any cool stuff that the people who get it mailed to them get.
AND most important, no discount for free shipping stuffs to us store shoppers!
Use them more than I should. What sort of dollar figures are we taking about to get said "free stuff"? Best I've got I've got is a few targets or pens for going north of 5k of purchases. Their prices are pretty top notch though so im not quite complaining. Are other suppliers starting to also charge dangerous goods fees on powders, the extra charge caught me off guard last purchase.?. Or have I been left in the past the last couple years working through my stock? They do seem to always answer the phone, and are decent to talk to.
Thankfully there are still some shops that ship powder for free!
Gawdammit. I've had it with Tenda. Every single order I have ever made with them (a dozen or more?) I have received bits and pieces with a note saying "Will ship when arrives". Never have I received a complete order. Last time it was three months later to get Dillon dies. When I ordered my stuff (this time, among other things, a can of 175 slugs), it said in stock. Still, to this day it says "in stock" on the website. But now I sit and wait. I have a competition this weekend and no slugs. Had it said "out of stock" I never would have ordered it and I would have found another source. What good is having decent prices on stuff if you never know when you're going to get it? What a lousy business model. Thanks for nothing, Tenda.
