Here's a report of my latest dealings with Leica.
I sent an email to the contact listed on their website about a problem I was having with a 1600b rangefinder about a month ago. I sent the email on Sat afternoon, first thing Monday I had a email back telling me to call to discuss so I did. The rep asked what the problem was and I told him it was struggling to range the far stuff and he said he thought it had a misaligned laser. He then took all my info and said to expect an email descibing what I was supposed to do. I then recieved an email later the same day with customs forms and a ups label and a desciption of exactly how to configure the paperwork for shipping. I got busy after that for a couple weeks and didn't end up sending it until two weeks ago. Here's where they blow me away...yesterday I recieve a BRAND NEW CRF 1600b in the mail, all it says is warranty replacement. Now keep in mind these units only carry a two year non transferable warranty, they didnt ask for ANYTHING! not a how long have you had it? are you the original owner? nothing. I still can't believe this level of commitment fom a company that size and in this day and age...IMPRESSIVE! Outstanding product and outstanding service.
Oh yeah, ranged a tree about an hour ago at 1900 and change, and it calculates data for slope, temp, pressure and gives a solution in moa to 850y....LOVE IT!
I sent an email to the contact listed on their website about a problem I was having with a 1600b rangefinder about a month ago. I sent the email on Sat afternoon, first thing Monday I had a email back telling me to call to discuss so I did. The rep asked what the problem was and I told him it was struggling to range the far stuff and he said he thought it had a misaligned laser. He then took all my info and said to expect an email descibing what I was supposed to do. I then recieved an email later the same day with customs forms and a ups label and a desciption of exactly how to configure the paperwork for shipping. I got busy after that for a couple weeks and didn't end up sending it until two weeks ago. Here's where they blow me away...yesterday I recieve a BRAND NEW CRF 1600b in the mail, all it says is warranty replacement. Now keep in mind these units only carry a two year non transferable warranty, they didnt ask for ANYTHING! not a how long have you had it? are you the original owner? nothing. I still can't believe this level of commitment fom a company that size and in this day and age...IMPRESSIVE! Outstanding product and outstanding service.
Oh yeah, ranged a tree about an hour ago at 1900 and change, and it calculates data for slope, temp, pressure and gives a solution in moa to 850y....LOVE IT!
