Sent them an email with my transfer clearance for my handgun two weeks ago.
Zero reply
Tried calling during business hours, nobody picked up the phone
Wtf?
Please PM your email. We can check and see what is going on but we are never more than a day or two behind on emails. Also, please PM your phone there must be an issue. We get an automated email notification if we miss a phone number anytime , even after hours, but we do have four lines here- so it is rare there is not a line open. Any chance order is 152383?
EDIT:
After looking over this, it is almost 100% certain this is your order. You may want to check your emails(spam?).
Dec 20, 2022, 10:31 AM Received an email from you with the approval attached
Dec 20, 2022, 10:32 AM Email was forwarded to Jaymee by management.
Dec 20, 2022, 10:33 AM We received another email from you requesting an address update- shipping the restricted to a different person/address
Dec 20, 2022, 10:33 AM Your second email was forwarded to Jaymee by management
Dec 20, 2022, 4:23 PM Jaymee replied to your emails: Hey R###x,
I do see that you called in to change your shipping address. Unfortunately we can only ship it to the address and name that is on your PAL. We cannot ship this anywhere else, or with any other name on it. If you wish to have this shipped anywhere other than ### T###xx, you will have to call the CFO to update your personal information to this address and name.
Dec 24, 2022, 10:12 AM Hearing no reply, Jaymee email you again: Hey Rxx,
In regards to my last email on Dec 20, if you could please let us know if we can go ahead and ship to the address on your PAL (###x T###xx St.), or let us know if you are planning on calling the CFO to change your address, just so we know if we can take this to our shipping department or not.
As far as phone calls go, we searched our 'missed logs' and we have never missed a call from the number you have on your account. (at least not one that rang past the two rings required to get the VM to activate)
Feel free to PM here, email to
info@prophetriver.com, or call 780.875.0575 during business hours or even after ahours- just leave a message if after hours.