So question is, are they lying to you or just didnt know any better?. I have difficulty believing the second scenario.....
Personally I think she had an idea that info was kept on record, but figured she'd get yelled at for "keeping antique paperwork on my file" so figured it was easier to just deny it and have a reasonably calm day at work. I don't really blame her, since she's not the one implementing policy, or has any control over what goes on, and saying yes would likely result in getting grief from both the caller and her boss.


















































