anyone thinking of buying a barrel from these guys do your self a favour...DO!

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contact the office consumer protection they will give you hint and the good way to have money back . i get in that situation before and they help me a lot . they show me to send a legal notice ask for refund of the amount wanted . and give 10 days to do it . in other case you will have to sue in court and fees of courts and your's travel will be add to the refund asked . they will refund you for sure
 
Sorry to hear about your poor experience, glad I didn’t grab a barrel from them and went with a Ballistic armory instead. I would not want this headache... hope they come thru and get you a replacement soon! Good luck
 
The barrel has been replaced with a new 5R barrel of the customers choosing and we have offered the customer a free muzzle device as a gesture of goodwill. The customer has accepted the replacement and the muzzle device.

We replaced the barrel as per our warranty terms of service. We communicated with the customer and answered all questions in a timely manner. The customer was made aware of the delay in replacing the barrel due to us not having a barrel on hand and the holidays disrupting our production schedule.

This issue did not warrant a refund as the transaction was well past the due time for a refund as per our terms of service.

We have now produced over 3900 barrels. Although we strive for excellence in everything we do, we have to accept the fact that every so often there will be a defective product. In this case as in any other warranty claims, we have done our best to fix or replace the product as quickly as possible.

The timing of this incident is unfortunate and there were factors beyond our control that prevented us from resolving the matter quicker.

In the end we did resolve the matter to the customers satisfaction within the bounds of our terms of service.
 
In my opinion MRA handled the situation perfectly. This is exactly the outcome that I said should happen.

Customers need to grasp the reality that a business has to set acceptable limitations. Replacement instead of refund was more than acceptable in this circumstance.

Congratulations MRA. I'm looking forward to spending more of my hard earned money with you in the future.
 
So, after a long wait, finally barrel was delivered to Calgary shooting Centre, and it looks and functions amazing.
Thanks to the guys at maple ridge for one, letting me choose any barrel I wanted to replace the first one, and two doing me a solid and giving me a free defiant break.
Don't you love happy endings...lol.
 
cman said:
So, after a long wait, finally barrel was delivered to Calgary shooting Centre, and it looks and functions amazing.
Thanks to the guys at maple ridge for one, letting me choose any barrel I wanted to replace the first one, and two doing me a solid and giving me a free defiant break.
Don't you love happy endings...lol.
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Have you considered editing the title of this thread?
 
Trying to post a pocture of my completed build, but i cant for some reason....the attachment icon is missing in advanced mode..
 
Now if all the people that IMMEDIATELY jumped on the "this company is ####" bandwagon would stop making such hasty assumptions with very little context...
 
cman said:
Also how much money do you think they lost by me posting this thread of unhappiness...
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And there is the true intent of your thread. Despicable. I've never bought anything from MRA but certainly will in the future seeing how they looked after your 'bad deal.'
 
cman said:
Changed title, revised original post.
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Yes you did but it is done in a mannerism that still shows that you're the d!@k in the situation. I applaud MRA for the high level of professionalism that they have shown in dealing with you.


jtuzyk said:
Capslock is dumb
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Capslock is the first sign of an irrational personality disorder.

The capslock customer is always the hardest to reason with and will never be truly satisfied no matter how far you bend over backwards to satisfy their neediness.

The OP's revised post is further proof of this.

.
 
Why do you guys keep crapping on guys who open these threads?
If it wasn’t for these threads, this site, and internet in general, I doubt most of these companies would give you crap and tell you to go pound sand.
This site keeps them in line.
As for the OP case, MRA fuced up, and did what should have been done, no more.
You guys make it sound like the OP got his #### sucked.
Lol
 
You know if it wasn't for this thread MRA may have acted differently, as far as caps lock being a mental disorder WOW!!!!!!!
CAN YOU HEAR ME NOW!
 
Also, this thread was about a personal opinion, which I stated at the beginning, in the end MRA made it right.
No need for bashing.
 
jiffx2781 said:
Yes you did but it is done in a mannerism that still shows that you're the d!@k in the situation. I applaud MRA for the high level of professionalism that they have shown in dealing with you.




Capslock is the first sign of an irrational personality disorder.

The capslock customer is always the hardest to reason with and will never be truly satisfied no matter how far you bend over backwards to satisfy their neediness.

The OP's revised post is further proof of this.

.
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Coming from the "guy who runs a business"
What was that business again?
 
MRA pays for this forum, for business purposes. It is not an open discussion forum.
The OP had a problem, and reports that it has been resolved.
 
Please everyone stop fighting, the matter has been resolved and I think all parties are satisfied.

I can empathize with the customers position and I understand them wanting to post their displeasure here. I harbor no ill will toward the customer and I sincerely hope they enjoy their MRA barrel.

With that said, this thread had no impact on how we were handling the matter. We had already advised the OP that we were building a new barrel for them and that we were a little behind schedule.

I have kept this thread open to show other customers that we do care about everyone of you and that we do stand behind our products 100%.

Please lets keep things civilized and respectful.
 
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