Bad Boxing Day shopping experience at Marstar

[BrotherRockeye]

After reading the entire thread I have concluded that this is the only worthwhile thing in it!

That's funny right there, I don't care who you are!

 

[luke s]

big mouth is a CGN assigned name based on post count...

Sounds like he already tried that and you dropped the ball, a bunch of times. I'll tell you what I wouldn't have done, though...I wouldn't have started my first reply by calling him "big mouth". That's not likely to get healthy communication going. You bring in some cool stuff, often at decent prices, but your customer service/general people skills are ####.

 

[Anyad Pitchaya]

Anyone who would whine in a forum rather than seek resolution possess a very shallow character in my opinion. I have absolutely no respect for this type of behavior. I will make sure that I will have no dealings with him.

 

[jimbo14]

I like John's bold font. It makes it real easy to skip past the crap and read his responses.

I've never dealt with Marstar, but I'm not afraid to in the future. If I have a problem with an order (like I did with another vendor), I will contact the store directly and work it out. No complaining threads from me. I'm boring that way.

 

[Beater]

wow im sure those 2 SVT 40s sticking out of the box would be just fine. #### happens in the mail that's true. if OP was allowed to get that close to take pics, id say he could see if there was any damage or not to the muzzels. they look pretty good in the pic. fair is fair they could have damage inside. with marstars warrenty, I would have happily taken them home and opened the box to most likey FIND THEM IN FINE SHAPE and continue on with my lil party. IF they were damaged, take them back to the postoffice and send them back.

this is simply about bashing.

 

[BrotherRockeye]

might wanna change your sig line too... ;-)

 

[keep_clear]

wow. i just finished reading, start to finish. verrrry compelling tale, to say the least.

i, liek many, find the OP's handling of the situation suspicious. just as suspicious as john's fair, but comically unprofessional, responses.

i am fairly new here, but it is not hard to notice marstar as one of the most talked aboot vendors. after reading some of the other highly dramatized marstar threads, it wouldnt surprise me at all to find out that they are all simply publicity stunts, and that the grievances are completely fabricated by marstar.

either way, i AM entertained. so, thank you. keep_up the good work!

 

[johNTO]

Sounds like he already tried that and you dropped the ball, a bunch of times. I'll tell you what I wouldn't have done, though...I wouldn't have started my first reply by calling him "big mouth". That's not likely to get healthy communication going. You bring in some cool stuff, often at decent prices, but your customer service/general people skills are ####.

big mouth is a CGN assigned name based on post count...

Hey...I'm a Big Mouth too!

 

[lyman54]

Those guys who dropped the grenade looked like they were in a world of hurt. Wonder what happened to them.

 

[shredder]

SLICKNOVA;
" I can however understand your frustration."

Thank you, yes I am frustrated, Lanis goes, and on, and on, and still refuses to ID himslef, this entire mess could have been adressed and resolved the very first day.... What would you have done given the lack of even the most basic information ??
John

John, may I make a humble suggestion?

The OP has stated that he's talked to an employee in shipping who cancelled the order, and he's also talked to your administrator who charged his CC. I'm sure you have already done this, but maybe talking to THEM might elicit some information? I'm equally sure you have a large volume of sales to go through, but you DO have a timeframe, your Boxing Day sales.

Of course, it would be one hell of a lot easier if the OP would PM you the info you need to search out his order (I don't blame him for not wanting to post it on a public forum).

 

[BCshooterFMJ]

John, may I make a humble suggestion?

The OP has stated that he's talked to an employee in shipping who cancelled the order, and he's also talked to your administrator who charged his CC. I'm sure you have already done this, but maybe talking to THEM might elicit some information? I'm equally sure you have a large volume of sales to go through, but you DO have a timeframe, your Boxing Day sales.

Of course, it would be one hell of a lot easier if the OP would PM you the info you need to search out his order (I don't blame him for not wanting to post it on a public forum).

John made it clear that the OP still has not identified himself, so he cannot really do that. He has no idea what the order is, who packed it, who charged what. This is all starting to smell like bullpooh.

 

[waterwheel]

John made it clear that the OP still has not identified himself, so he cannot really do that. He has no idea what the order is, who packed it, who charged what. This is all starting to smell like bullpooh.

That's just an excuse for being unaccountable. If you can't piece together the purchaser from the info in this thread, then Marstar deserves every bit of blame they're getting in this thread.
waterwheel

 

[johnone]

SHREDDER;
"Of course, it would be one hell of a lot easier if the OP would PM you the info you need to search out his order (I don't blame him for not wanting to post it on a public forum). "
I agree, that's why we have individual mail boxes here, I would have thought he would use any one of them if concerned.... OR he could have simply given the order number....

"but you DO have a timeframe, your Boxing Day sales."
That narrows it down to several hundred sales.... All we need was basic information to clear this up....

Better yet he could have given full information to the person he spoke to.... We cannot simply cancel an order, cancel a charge without some sort of positive ID.

John

 

[davidsbyang]

Gun control--> monoplay= high price + lousy service: that's the reality of gun business in Canada.

I don't think Marstar would have problem in identifying the OP in their system.

John, did you receive any returned parcel recently? Were there names of sender and recipent on the parcel? Or you receive hundreds returned parcels every day that you can't process timely like the emails.

I think their system works, as last time when I posted a complaint, John responded immediately with my real name posted. I PMed my concern on personal information being mishandled, he then responded,

ALLOW ME TO REMIND YOU, YOU INITIATED THE THREAD IN A PUBLIC FORUM, ARE YOU NOT READY TO STAND BY YOUR CLAIMS ?
John

 

[Outwest1213]

wow im sure those 2 SVT 40s sticking out of the box would be just fine. #### happens in the mail that's true. if OP was allowed to get that close to take pics, id say he could see if there was any damage or not to the muzzels. they look pretty good in the pic. fair is fair they could have damage inside. with marstars warrenty, I would have happily taken them home and opened the box to most likey FIND THEM IN FINE SHAPE and continue on with my lil party. IF they were damaged, take them back to the postoffice and send them back.

this is simply about bashing.

^^^This is exactly what I was thinking, if these rifles are a couple old misurps, what's the big deal? Those types of rifles have been to hell and back. If they are a pair of $3000 target rifles, the packaging would have been better. Check for damage and be done with it.

 

[redddogg69]

Customer service isn't about how many happy customers you have, it's about how you deal with unhappy ones. I have only purchased from Marstar once. I was more than happy with the deal, however after seeing how Marstar deals with unhappy customers I will spend my money elsewhere, as I feel I will be insulted and belittled should I have an issue.

 

[Shooter1of38]

Customer service isn't about how many happy customers you have, it's about how you deal with unhappy ones. I have only purchased from Marstar once. I was more than happy with the deal, however after seeing how Marstar deals with unhappy customers I will spend my money elsewhere, as I feel I will be insulted and belittled should I have an issue.

Ahhhh...you are big softy!

I prefer to buy my guns from you. Cash, small talk with the CFO, dinner (McDonalds) and a show!

 

[redddogg69]

Ahhhh...you are big softy!

I prefer to buy my guns from you. Cash, small talk with the CFO, dinner (McDonalds) and a show!

Lol. You've bought so many now, we might have to step up to Montana's.

 

[johnone]

Good afternoon to all followers of this soap opera.... Rest assured this should be the last post regarding this file....Nothing to follow. I hope ?

1) Mladen, it would have been much easier from the start of your endless postings if you had provided the most basic of information, your name, your order number, just something so we could find your order.

2) This entire matter was resolved within 20 minutes of unpacking your returned shipment, it had all the required information on it....Simple.

3) Of course I agree with you, the parcel suffered from mishandling, the Canada Post sticker on the parcel clearly shows they did it NOT Marstar.... (see picture)

4) Your claim that Marstar used inferior packaging, this is unfounded, please have a closer look at the pictures, it it more than obvious the rifles were each in a Marstar heavy duty carry case, the two rifle cases were then wrapped and taped.... We ship thousands of long guns each year like this....

5) Have a look at the pictures, it is obvious that Canada Post make a special effort to destroy this package, the parcel shows clear evidence of having been dragged, impacted and otherwise exposed to "special treatment" How can you blame Marstar ? We have no control over the actions of Canada Post or any other carrier.

6) I realize you are not satisfied as well as frustrated over this transaction with Marstar, I can assure you we accept full liability for any and all occurrences, WHEN we are to blame. Our warranty policy is second to none and stands on its own.

7) If writing page after page of ranting, without providing any information, has helped alleviate your frustrations then we sympathize with you and accept your often erroneous statements and conclusions.

8) in conclusion, with the proper information from yourself we could have closed this file after the first post. In an effort to comply with our normal policy I have issued instructions to the billing department to fully credit your charge card. You should see this on your statement within a day or two.

I sincerely hope this will satisfy you and the numerous people who chimed in after your post.

John

 

[Shooter1of38]

Lol. You've bought so many now, we might have to step up to Montana's.

Hmmmm....you selling the Diplomat?

It's Ribrageous at Montana's!