angrysoldier
CGN Ultra frequent flyer
- Location
- under your bed
i guess im lucky, no real issues ...yet.
BCL - New name, Same old clowns!
- Thread starter TheReal_Vader
- Start date
[/QUOTE]=Chemist;14800031if an item is no longer in production, even with a life time warranty, they replace it with a similar product. If your TV breaks under warranty, there are no parts to fix it and none of that model available as it’s discontinued then they replace it with a similar current model or replacement part.[/QUOTE]
Well, Wal-Mart gets away with this philosophy because they are Wal-Mart. But a custom Rifle manufacturer? Give me a break. Invalid comparison.
"Sorry sir, we realize that the product which you paid us to custom machine for you is junk. Its useless to you. But now that we have your money, we arent sure what to do about it. Lets talk in 8 months and come up with a solution. Yes, we are a custom machine shop and Yes we pride ourselves on building premium uppers, lowers and rifle barrels, but for you to ask that a barrel be made is an unrealistic request. Can you not just accept our half azzed attempt at trying to take the easy way out? Please sir, you are being unreasonable and we need you to be patient. Wait....sorry....what was your name again? Oh you didn't jump thru the online warranty request hoops. Oh boy. This is a tough one now. You should have done ( this, this and this), and unfortunately sir, because you didn't, this is all your fault."
Keep it up NEA (bcl). Some of us know who you we're, and have routed for you to be better. So swallow the pill and get your shyt together. Be different. Develop a new philosophy. Get the OP his frikn rifle now. We are watching.
Well, Wal-Mart gets away with this philosophy because they are Wal-Mart. But a custom Rifle manufacturer? Give me a break. Invalid comparison.
"Sorry sir, we realize that the product which you paid us to custom machine for you is junk. Its useless to you. But now that we have your money, we arent sure what to do about it. Lets talk in 8 months and come up with a solution. Yes, we are a custom machine shop and Yes we pride ourselves on building premium uppers, lowers and rifle barrels, but for you to ask that a barrel be made is an unrealistic request. Can you not just accept our half azzed attempt at trying to take the easy way out? Please sir, you are being unreasonable and we need you to be patient. Wait....sorry....what was your name again? Oh you didn't jump thru the online warranty request hoops. Oh boy. This is a tough one now. You should have done ( this, this and this), and unfortunately sir, because you didn't, this is all your fault."
Keep it up NEA (bcl). Some of us know who you we're, and have routed for you to be better. So swallow the pill and get your shyt together. Be different. Develop a new philosophy. Get the OP his frikn rifle now. We are watching.
I’m not BCL, I am thier distributor. I simply asked him for some info so I could check with BCL on his warranty claim to help him out. I can’t call them and say the real Vader wants to know what’s going on with his gun. I also gave some hints on how warranties work. Why don’t we let the OP reply so I can help him out with the issue.
Ryan
=Chemist;14800031if an item is no longer in production, even with a life time warranty, they replace it with a similar product. If your TV breaks under warranty, there are no parts to fix it and none of that model available as it’s discontinued then they replace it with a similar current model or replacement part.[/QUOTE]
Well, Wal-Mart gets away with this philosophy because they are Wal-Mart. But a custom Rifle manufacturer? Give me a break. Invalid comparison.
"Sorry sir, we realize that the product which you paid us to custom machine for you is junk. Its useless to you. But now that we have your money, we arent sure what to do about it. Lets talk in 8 months and come up with a solution. Yes, we are a custom machine shop and Yes we pride ourselves on building premium uppers, lowers and rifle barrels, but for you to ask that a barrel be made is an unrealistic request. Can you not just accept our half azzed attempt at trying to take the easy way out? Please sir, you are being unreasonable and we need you to be patient. Wait....sorry....what was your name again? Oh you didn't jump thru the online warranty request hoops. Oh boy. This is a tough one now. You should have done ( this, this and this), and unfortunately sir, because you didn't, this is all your fault."
Keep it up NEA (bcl). Some of us know who you we're, and have routed for you to be better. So swallow the pill and get your shyt together. Be different. Develop a new philosophy. Get the OP his frikn rifle now. We are watching.[/QUOTE]
Ryan
=Chemist;14800031if an item is no longer in production, even with a life time warranty, they replace it with a similar product. If your TV breaks under warranty, there are no parts to fix it and none of that model available as it’s discontinued then they replace it with a similar current model or replacement part.[/QUOTE]
Well, Wal-Mart gets away with this philosophy because they are Wal-Mart. But a custom Rifle manufacturer? Give me a break. Invalid comparison.
"Sorry sir, we realize that the product which you paid us to custom machine for you is junk. Its useless to you. But now that we have your money, we arent sure what to do about it. Lets talk in 8 months and come up with a solution. Yes, we are a custom machine shop and Yes we pride ourselves on building premium uppers, lowers and rifle barrels, but for you to ask that a barrel be made is an unrealistic request. Can you not just accept our half azzed attempt at trying to take the easy way out? Please sir, you are being unreasonable and we need you to be patient. Wait....sorry....what was your name again? Oh you didn't jump thru the online warranty request hoops. Oh boy. This is a tough one now. You should have done ( this, this and this), and unfortunately sir, because you didn't, this is all your fault."
Keep it up NEA (bcl). Some of us know who you we're, and have routed for you to be better. So swallow the pill and get your shyt together. Be different. Develop a new philosophy. Get the OP his frikn rifle now. We are watching.[/QUOTE]
I hope the OP gets this resolved. I stayed away from NEA just because of all the negative reviews that I have read in past years.
And it is only this reason I stayed away from the BCL preorder. I would prefer to wait until there are enough owners out there that have tested these firearms in the field that I can truly have a good sample if NEA/BCL has changed on QC and customer service for the better.
And it is only this reason I stayed away from the BCL preorder. I would prefer to wait until there are enough owners out there that have tested these firearms in the field that I can truly have a good sample if NEA/BCL has changed on QC and customer service for the better.
I understand and I'm just trying to help them out. I think everyone knows I try to get stuff sorted out when needed. When NEA was purchased by BCL, only a few staff stayed with the company. There is a whole new warranty department, people have designated rolls instead of doing multiple jobs etc. I did a tour of the machine shop a couple months ago and I was very impressed.
Ryan
Ryan
I must chime in, I’ve had three NEA products, all three of which had manufacturing defects. I also will NEVER waste another dollar on their junk. It’s junk to begin with and then they won’t even bother to attempt to fix it... no thank you. Buy a Norinco -seriously
Ryan,
We all see you and your business as upstanding and trustworthy but every time BCL puts out a crappy rifle that even a child could have pulled from the line in the QC department it takes a little away from you and then when NEA/BCL does crap like this with warranty claims it takes a little more away from you again. It's guilty by association to a degree.
If I was in your shoes I would have a very serious discussion with BCL and tell them they are not only losing out on many potential customers for their product but that if they continue to make the customer the QC department that you will be forced to distance yourself from them as it's also hurting your business reputation. Your reputation shouldn't be that you'll fight for the customer on warranty claims, the best warranty is one we never need to use.
So far the 102 has been selling well and plenty of suckers have dropped $1700 on them hoping to get a "good one" or outright knowing they would be replacing a bunch of parts themselves to make it work but this won't continue if they keep sending out products that should never make it to customers hands. I really want a budget friendly non restricted AR-10 but knowing their history I held off on ordering one (also was waiting for pre-order horse poop to pass), I'm glad I waited because I'm not blessed with good luck and I know I would be one of the guys who got one that had problems. Instead I spent more than double for a ATRS Modern Hunter and I'm very happy with it, that doesn't mean I don't also still want my budget friendly model as well and if these guys ever get their shat together I may still consider purchasing one, but it won't be until all the reports of problems ends.
This has been going on for years and it's obviously not something they care to do anything about.
Their business model should be to have their products in every home in Canada, and for every one of those owners to be happy with their purchase, not to sell as many as possible before the consumer figures out they're selling junk and quits buying them.
We all see you and your business as upstanding and trustworthy but every time BCL puts out a crappy rifle that even a child could have pulled from the line in the QC department it takes a little away from you and then when NEA/BCL does crap like this with warranty claims it takes a little more away from you again. It's guilty by association to a degree.
If I was in your shoes I would have a very serious discussion with BCL and tell them they are not only losing out on many potential customers for their product but that if they continue to make the customer the QC department that you will be forced to distance yourself from them as it's also hurting your business reputation. Your reputation shouldn't be that you'll fight for the customer on warranty claims, the best warranty is one we never need to use.
So far the 102 has been selling well and plenty of suckers have dropped $1700 on them hoping to get a "good one" or outright knowing they would be replacing a bunch of parts themselves to make it work but this won't continue if they keep sending out products that should never make it to customers hands. I really want a budget friendly non restricted AR-10 but knowing their history I held off on ordering one (also was waiting for pre-order horse poop to pass), I'm glad I waited because I'm not blessed with good luck and I know I would be one of the guys who got one that had problems. Instead I spent more than double for a ATRS Modern Hunter and I'm very happy with it, that doesn't mean I don't also still want my budget friendly model as well and if these guys ever get their shat together I may still consider purchasing one, but it won't be until all the reports of problems ends.
This has been going on for years and it's obviously not something they care to do anything about.
Their business model should be to have their products in every home in Canada, and for every one of those owners to be happy with their purchase, not to sell as many as possible before the consumer figures out they're selling junk and quits buying them.
Besides that fact that NEA no longer exists, they were bought by BCL...I think only 3 original NEA employees remain...I don't see very many issues with the newer guns and I haven't seen many large problems in years. 95% of the problems that come up are from the earlier products. Yes there we still see the odd thing come up on newer stuff but it's pretty rare besides some of the first batch of 102's going thru gas rings faster than they should have. I know some people will argue with that but I just looked and we've sold over 3500 NEA/BCL AR15's in the last year and a bit and we probably sold 5000 plus in the years before that. That doesn't include BCL102's I can't think of any other AR15 manufacture that has that many firearms on the Canadian market.
Were those three people the heads of the QC department?
I also can't think of any other brand of firearm that has had so many negative reports on quality.
I know what you're saying about percentages but it just seems like NEA/BCL products are less consistent than a Norinco.
I built an AR using NEA upper/lower and had zero issues but that doesn't blind me to all the reports from others having problems.
They sell a lot but they also send out a lot of problem items.
I'm not ruling them out for future purchases because I've seen first hand that when they get it right they are capable of putting out a very nice product but I won't give them any more money until the consistency improves and problems are rare instead of expected.
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Seeing it from the other side, there are way less issues in the products made in the last few years than there were before. I'm not discussing it more...I'm trying to get stock on the website and can't tie up my day on here but it's true.
Everyone go out and enjoy your day...get off the computer and get some sun...or go shooting
Ryan
Ryan,
To further clarify, my beef is with NEA/BCL not you or your business, I think some people here have missed the point. My experience with SFRC has been nothing short of outstanding, you and your team are always very friendly, helpful, and respond almost immediately. I've reached out to your team a few times to assist with provoking a response from NEA and your team has always been very helpful and effective. I very much appreciate your excellent customer service!
I wish I could provide you with a reference number, but as I said before I've never received one. Perhaps this is something new, I always manually filled out the PDF form and submitted it via email.
I'll send you a PM with my details.
I knew you weren't...I was just posting since I am the sole Canadian Distributor for them now. When I see issues like yours pop up I try to help out where I can.
I'll see what I can do once I hear from you.
Ryan
I'll see what I can do once I hear from you.
Ryan
YUUUUUUGE shout-out to Ryan from SFRC!!! Thank-you!!!
I was just contacted by BCL and they were extremely apologetic that my warranty repair slipped through the cracks. The gentleman I spoke with was very helpful and friendly and not only promised to make this right, but ensured me that they're making a lot of changes to better service their customers and improve the quality of their firearms.
It also sounds like there is some interesting things in the works at Black Creek Labs...
I was just contacted by BCL and they were extremely apologetic that my warranty repair slipped through the cracks. The gentleman I spoke with was very helpful and friendly and not only promised to make this right, but ensured me that they're making a lot of changes to better service their customers and improve the quality of their firearms.
It also sounds like there is some interesting things in the works at Black Creek Labs...
Travis Bickle
CGN Ultra frequent flyer
- Location
- Upper Lower Middle Alberta
Dollars to be made Sir. Dollars to be made.
You can sell a hardened chunk of dog s**t carved into a Non Restricted black rifle in Canada and enough people would still be foolish enough to roll the dice on it. With this approach/principle, enough profit can be reaped with one hand while fending off the angry ones that get the inevitable junk with the other hand.
That's NEA in a nutshell.
SFRC has always been top notch in my books though. I have never had a bad experience with them ever and continue to purchase their products but I long ago learned to turn my back on NEA. Fool me once, shame on you etc
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Nothing in life is guaranteed (except death & taxes) but if Wolverine is involved that's about as good a guarantee as you're going to get that the job will be done right and if it isn't they will fix it. If every dealer was like Wolverine this forum would have a lot fewer posts because problems like the OPs would either not exist or would get corrected mucho pronto.
And no, I have no direct connection to Wolverine (except for all the money they're taken from me over the years).
