Beware of Stoeger Canadal!!

WWIII

WWIII

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Ok folks,

I own 4 Beretta pistols, all of which are the highest end models, about $6K invested for the stock bare bones pistols and not including another $6K in accessories related to these pistols - Ok so were over the $12k amount - just to put it in perspective.

In April 2008 I ordered some spare parts via Stoeger Canada through a guy named Peter as I have done on a couple of occasions previously.

When placing the order I requested one of the parts I needed was a Steel replacement trigger for the cheap vinyl trigger on one of my pistols and that I did not want Stoeger to ship another cheap vinyl coated trigger. Peter says he did not know the difference between the two triggers because, Quote "I do not shoot pistols."
Ya right and I believe in the tooth fairy too. :rolleyes:

Well OK, order arrives and yes..........what do ya know a vinyl coated trigger shows up. :rolleyes:

Out of a total of 18 parts ordered $300.00 plus dollars one $60.00 part is missing but I have been invoiced and charged for that missing item. :rolleyes:

I phone Stoeger, talk to Customer service and explain what part is missing. Customer Service gal checks with Peter, he says they have to back-order the part and will take at least a month or two to get it, I briefly talk to Peter and explain he has sent me the vinyl coated trigger when I specifically requested he ship only a steel trigger, Peter says they have no steel triggers so ship the vinyl coated trigger back. OK I'm not impressed with the screw ups, but hey everyone makes mistakes.....right.

Still on the same phone call, I Specifically request to the Customer Service rep that, "she write in my file that this part was missing, is being back-ordered and is to be shipped to me as soon as it arrives so I don't have a dispute with Stoeger about this issue at a later date". The Customer Service gal assures me everything has been entered into my file and there should be no problems in the future.

Well I decide to just keep the trigger and sell it in EE rather than pay for shipping and insurance back to Stoeger Canada.

OK, It's December 2008 now - almost 8 months later, I call Stoeger and talk to Customer Service and explain the situation and decide to just cancel the order (I have already ordered over seas and get the gun part in three weeks) and request my credit card be credited for the missing part I have been invoiced and charged for. The Customer Service gal takes my updated credit card details and assures me my credit card will be credited for the $60.00 plus tax. Ok everything is cool.....not!

Three weeks plus later.....no credit on my credit card.:rolleyes:

In January 2009 I phone Stoeger and talk to Customer Service and explain my credit card has not been credited yet. The Customer Service gal says they have no record of what I am talking about. :rolleyes: Well I explain the whole situation again and request they credit my credit card for the missing gun part. The Customer Service rep says she talked to Peter and nothing can be done until they do inventory sometimes in February. They obviously don't trust me at my word. :shotgun:

At this point I am furious with these pin heads and demand they credit my credit card immediately or I am calling my credit card company and disputing the charge. All I get from the Customer Service rep is a sympathetic apology but absolutely nothing is done to correct the situation.

What a bunch of retards, I am now in the dispute process with my credit card company and thinking of filing a complaint with Beretta, USA.

Stoeger obviously needs to be smacked. :slap:

Ya I know its only $60.00 plus dollars but its my $60.00 ...has any of you had similar problems with Stoeger Canada, if so how did you handle it and did you get your dispute resolved?
 
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I tried to order a 18.5" barrel for a shotgun and was told by PETER that it was prohibited in Canada. I explained that the laws were very clear on barrel lengths and that 18.5" was the legal length for Non-Restricted semi-autos in Canada... he then told me, again, that putting an 18.5" barrel on a shotgun will make it prohibited.

You can't talk to people like that.
 
Most dealers are so good we get spoiled. Of all my various commercial dealings, my experience with dealers and manufacturers has been by far the best.

I called RCBS to complain the arm was missing on my new press kit. Before I got to my third sentance she was asking me for my mailing address.

Last week I called Del Selin to say a part had broken on a pistol he sold me (a $30 pistol...) Same thing. Said he would mail me replacements right away.

Tradex just mailed me one of their Ruskie Torarevs. Fast shipment and better than described. We get spoiled.

Most of the people we deal with are shooters, so they have some empathy and understanding of what we want.
 
One thing I will tell you, and this is not sticking up for Stoegers customer service, but I along with many on this sight know Peter and he is in fact not a pistol shooter, that does not excuse the service you got, but it does prove that Peter was not lieing to you.
 
Hitzy said:
You should try dealing with TSE or Wolverine for Beretta stuff.
Click to expand...

I think they get it from Steogers Canada :)
But, maybe they have a better relationship?

Either way, I too recently discovered the Beretta site from Europe that ships to Canada - Excellent service and fast :)
 
I asked a couple questions and received prompt replies from Peter.

No issues with exchange of "CX4" mags. Sent mine in, received replacement within a week and no charge for shipping either.

Placed an order mid Dec. for ~$20 in parts (4 screws, tax, shipping - stripped grip screws on an Elite II off the E&E). Thought it unprocessed as had not seen a charge on my VISA but reasonable to take a bit given Christmas & New Years. Showed up in the mail today no charge!

So my experiences have been extremely positive.
 
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GANDERITE said:
Most dealers are so good we get spoiled. Of all my various commercial dealings, my experience with dealers and manufacturers has been by far the best.

I called RCBS to complain the arm was missing on my new press kit. Before I got to my third sentance she was asking me for my mailing address.

Last week I called Del Selin to say a part had broken on a pistol he sold me (a $30 pistol...) Same thing. Said he would mail me replacements right away.

Tradex just mailed me one of their Ruskie Torarevs. Fast shipment and better than described. We get spoiled.

Most of the people we deal with are shooters, so they have some empathy and understanding of what we want.
Click to expand...

I have found that service in the US is FAR better than in Canada and almost US services can be described as you mentioned above. Some Canadian business still have a lot to learn.
 
I have obtained parts from Stoeger Canada for a SAKO rifle. I got the part in 4 months (2 of those months - Europe was taking the summer off).
I was expecting 6 months wait for part. In short, my experience was not bad.
 
Steve David said:
One thing I will tell you, and this is not sticking up for Stoegers customer service, but I along with many on this sight know Peter and he is in fact not a pistol shooter, that does not excuse the service you got, but it does prove that Peter was not lieing to you.
Click to expand...

Ok, point taken, I thought Peter was $hiting me about the pistol remark.......so he doesn’t shoot pistols therefore he can’t tell the difference between a steel or vinyl coated trigger.....:eek:. Ok Peter is now forgiven:D.
 
If the transaction was on a credit card, you can call them to request a charge back. They will reverse the charges, and if they get too many calls about this business, they might drop them altogether.
Good luck.
 
My dealings with Stoeger were very satisfactory...occasionally companies get dud employees and unfortunately don't know about their incompetencies until it's too late!
 
???

WWIII said:
Ok folks,

I own 4 Beretta pistols, all of which are the highest end models, about $6K invested for the stock bare bones pistols and not including another $6K in accessories related to these pistols - Ok so were over the $12k amount - just to put it in perspective.

In April 2008 I ordered some spare parts via Stoeger Canada through a guy named Peter as I have done on a couple of occasions previously.

When placing the order I requested one of the parts I needed was a Steel replacement trigger for the cheap vinyl trigger on one of my pistols and that I did not want Stoeger to ship another cheap vinyl coated trigger. Peter says he did not know the difference between the two triggers because, Quote "I do not shoot pistols."
Ya right and I believe in the tooth fairy too. :rolleyes:

Well OK, order arrives and yes..........what do ya know a vinyl coated trigger shows up. :rolleyes:

Out of a total of 18 parts ordered $300.00 plus dollars one $60.00 part is missing but I have been invoiced and charged for that missing item. :rolleyes:

I phone Stoeger, talk to Customer service and explain what part is missing. Customer Service gal checks with Peter, he says they have to back-order the part and will take at least a month or two to get it, I briefly talk to Peter and explain he has sent me the vinyl coated trigger when I specifically requested he ship only a steel trigger, Peter says they have no steel triggers so ship the vinyl coated trigger back. OK I'm not impressed with the screw ups, but hey everyone makes mistakes.....right.

Still on the same phone call, I Specifically request to the Customer Service rep that, "she write in my file that this part was missing, is being back-ordered and is to be shipped to me as soon as it arrives so I don't have a dispute with Stoeger about this issue at a later date". The Customer Service gal assures me everything has been entered into my file and there should be no problems in the future.

Well I decide to just keep the trigger and sell it in EE rather than pay for shipping and insurance back to Stoeger Canada.

OK, It's December 2008 now - almost 8 months later, I call Stoeger and talk to Customer Service and explain the situation and decide to just cancel the order (I have already ordered over seas and get the gun part in three weeks) and request my credit card be credited for the missing part I have been invoiced and charged for. The Customer Service gal takes my updated credit card details and assures me my credit card will be credited for the $60.00 plus tax. Ok everything is cool.....not!

Three weeks plus later.....no credit on my credit card.:rolleyes:

In January 2009 I phone Stoeger and talk to Customer Service and explain my credit card has not been credited yet. The Customer Service gal says they have no record of what I am talking about. :rolleyes: Well I explain the whole situation again and request they credit my credit card for the missing gun part. The Customer Service rep says she talked to Peter and nothing can be done until they do inventory sometimes in February. They obviously don't trust me at my word. :shotgun:

At this point I am furious with these pin heads and demand they credit my credit card immediately or I am calling my credit card company and disputing the charge. All I get from the Customer Service rep is a sympathetic apology but absolutely nothing is done to correct the situation.

What a bunch of retards, I am now in the dispute process with my credit card company and thinking of filing a complaint with Beretta, USA.

Stoeger obviously needs to be smacked. :slap:

Ya I know its only $60.00 plus dollars but its my $60.00 ...has any of you had similar problems with Stoeger Canada, if so how did you handle it and did you get your dispute resolved?
Click to expand...

its best not to order anything from them, you can get all the beretta parts you want quickly elsewhere

I own piles of berettas
 
hunterhenderson said:
its best not to order anything from them, you can get all the beretta parts you want quickly elsewhere

I own piles of berettas
Click to expand...

I used to try to order all my beretta parts from Stoeger Canada first but usually because of no stock I would order parts from Italy, however there is times I need a part, like yesterday, then I would call Stoeger - my mistake as you can see.

Does anyone know if Peter Smith from Stoeger Canada is a member on this forum, can anyone confirm this?
 
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