What brands did he try? Omni, Norinco, etc...
Or did he try Daniel Defense, Spikes, BCM, Noveske? Probably not.
Rob Arms has been making the XCR-L since 2006 and are on something like version 6 or 7 and they're just now getting close to getting those right yet people have been buying those rifles for years even though CGN members have been bashing them since day two.
The XCR is a raging pile of sh*t as well, I never claimed it to be quality and I agree with your statement.
How long have Ford, Chevrolet, and Dodge or even Mercedes been making cars? Yet they still have warranty claims daily and mass recalls all the time.
It's the cost of doing business these days when a company is trying to keep up with the demand of a large market.
How would we respond if these companies simply said "FU!, if you want a perfect product with no chance of issues we'll build every one by hand to exact tolerances and run them through 10 layers of QC before each one is released. Oh and by the way your Chevrolet Silverado will now cost you $300000 and we'll only be producing 1000 units per year for the world market. Please take a number and wait your turn."
Guess what, only the ultra rich would be driving cars and the rest of us would either ride a horse or take the bus.
If you want to see what it costs to have a perfect product have a look at Koenigsegg cars, they don't even list a price because unless you're a multi millionaire you can't afford one and there's no financing option for us mere mortals who want something we can't actually afford.
Designing NEW features in a vehicle has issues and requires constant adjustments. The AR has been in production for over half a century and the specs are not a secret. Teething issues are normal, but not for 5 years running and not for major issues like the one the OP posted or the endless number of other failed or broken guns talked about in past threads. The high end super cars are not overly reliable but they also aren't built to be daily drivers. They are however top of the line and cutting edge so again you will have issues. NEA is far far from being top of the line and is cutting edge only in how it shills it's wares.
My point is that every company has issues, some more than others. The important thing to keep in mind is how do they stand behind their product.
Even top end companies throw out a dud every now and then, just ask Mike about the Christensen Arms AR he bought thinking he was getting one of the best rifles available.
A company that supports its product is great, but I expect it to work out of the box and to give a respectable amount of life before anything fails. AN upper that won't fit, a bolt that explodes after THREE rounds, triggers that are almost too heavy to physically pull, misaligned handguards, etc etc are not "warranty" issues that a company needs to stand behind. These are quality control issues that are clearly absent and haven't been rectified in YEARS.