Canada Post Love-Hate and All Things "Shipping" Thread

[hoytcanon]

There is a number on the receipt to call and they ask you a few questions.
A while later, the cheque shows up............. to the sender.
Still waiting on a Kijiji refund.
CP dropped my parcel and damaged the goods.
Seller filed a claim and was rewarded with the $100 insurance refund.
Never seen any of that reward yet.

What does one do with this?

If you paid specifically for insurance, then that refund should go to you. If the item was listed as "$###.XX shipped," then the seller would keep the refund.

 

[nowarningshot]

There is a number on the receipt to call and they ask you a few questions.
A while later, the cheque shows up............. to the sender.
Still waiting on a Kijiji refund.
CP dropped my parcel and damaged the goods.
Seller filed a claim and was rewarded with the $100 insurance refund.
Never seen any of that reward yet.

What does one do with this?

There is the rub. Like you i paid for the shipping, but the refund, if they even bothered to apply for it goes to the person that shipped it. Most guns are something like $30, and parts can be the minimum which was about $12. At least....eventually i got my stuff....as i hope the OP does.

I dont know what the solution is for Looky. How far one chases these things is dependent on how much money is involved and how much of a hassle it is....obviously if one shipped something between say BC and Ont.....small claims is useless.

Perhaps a trader rating or even going to the cops in Lookys case....putting them on the fraud list...if it was this site. Something to inspire either a refund or producing the item.

Maybe a Mod can chime in here and quote some policy^^^^.....just reread Lookys post ....it was Kijiji.

 

[Waterfowler]

This is a myth perpetuated by the uninformed...and it's that type of misinformation which yields our feedback system next to useless. Perhaps a refresher on the rules is required?

A seller can *not* leave retaliatory feedback. In fact, they (sellers) can not leave a negative at all. It's right there in black and white...see for yourself.

Good luck with that though....I have yet to see a mod get involved and was basically told they won't. Guy sold me a beat up gun as "like new". Mod agreed it was no where near "like new". I left neg feedback. Seller left me neutral feedback saying I was confused. Mods wouldn't do anything.

 

[Waterfowler]

I've sent and received 100s of pkgs over the years through Canada Post. They only lost one scope. Insurance covered it ASAP. As long as the packing job is done right ..... No problems!

I"m in the same boat, actually even better. About 200 items shipped, 0 issues. A few late refunds. Got $4500 worth of boomsticks in the mail now, so my fingers are crossed.

 

[GMC403]

I've shipped over 200 items all over this country with CP, 120 or so were rifles. They have yet to loose one,.....late?, you bet!. Longest I've waited past expected delivery date was 18 days.
Package shipped from Edmonton, made it to Vancouver, disappeared for a week, showed up in Calgary, then found out it sat at my PO for 2 weeks before I got a notification of p/u..... And I have a PO box..., I even went in asking about it.

I have had 1 item I shipped arrived damaged, it was a rifle that the box had been punctured. It looked like someone stabbed it with a screwdriver or a metal rod. The stock was dented and receiver was scratched. Buyer did not want insurance, but I had the minimal $100 on it.
The buyer notified me, I started the claim (online). CP wanted before pics, pics of damage (box included), scan of shipping receipt, and quote or estimate of repair. I sent all that off and 3 weeks later I got a refund for the shipping cost + $100. I sent the funds to the purchaser.

To be honest it was a lot of screwing around, and if I didn't have all the information required I don't know if CP would have paid.

 

[rimfire458]

I think You'll find that can post, can par, Purolator etc pretty much do OKAY if we do our part. Packing, good labeling etc. We can't expect to screw up royal and with the amount they move have them turn our less than perfect mess into perfection. Don't go that way

 

[bearkilr]

I generally never have an issue with CP, but here's a nice story for everyone and a heads up;

I sent a gun to a buyer in AB last spring. It arrived pretty damaged, it was well packed but they did a lot of damage to the box and the gun itself. Regardless, it was insured. The buyer and I agreed that it would cost him about $200 to replace the damaged parts, so I EMT'd him $200 and said I'll deal with CP.
-Apr. 28 I started the process online and got a service ticket number
-May 12 I get an email from CP stating they need pictures, scans, and prices with links to retailers and their prices.
-It was a pretty busy time of year, so I finally get around to doing that May 29, which is 17 days later, not really a long time as this took some pretty extensive research and they took nearly as long to contact me initially.
-I hear nothing from them, so I send an email in July.
-Still nothing, I send another email in November when I remember this is still an unresolved issue, it wasn't really on my priority list.
-At the beginning of December, I decide to call and the guy says that their deadline for a resolution was May 23, and since they didn't hear from me until May 29, the case had been closed. To top it off, they can't reopen a case if it's been more than 90 days since a service ticket was initiated.

Bottom line: Once you create a service ticket for a damaged item, stay on it and call them, don't email. I won't make the same mistake twice. This is the only issue I've ever had, CP has been great otherwise.

 

[K-C]

I received a 28 pound package from a fellow CGN member from Edmonton. The package was well labelled and sealed and was in perfect shape. It took only five days to arrive in Ontario so CPC doesn't always screw up...

 

[westcoaster90]

i build and ship refurbished chainsaws over the border, overseas, and back east all the time. all i have to say is for any of you who think CP is bad you ain't seen absolutely nothing yet. USPS is way way way way worse. most if not all shipping problems are caused by laziness in packaging. pack it right and she'll get there. i've recieved packages where the label is poorly taped on and just hangin on by a piece of tape. how does it get delivered if the label falls off? i write the address on the box away from the seams and then tape a piece of white paper over it to write it again on, then wrap it in $3 worth of tape. if the label somehow comes off during the journey or at customs it's on the box underneith anyways. shipping within Canada should be peanuts for anyone. i also wrap every item in plastic wrap. you learn these things shipping into other countries. $3 in tape, a bit of foam padding, and some time can save $100's or even $1000's in the end. yes, there are those inside jobs of thievery but out of the thousands of packages i sent over the years i have not had one that didn't make it. some took a while and apparently "went missing" but they always turned up everytime. if you packed it right i bet it shows up at it's intended destination. i do understand the pain of when something so valuable goes missing though.

 

[The Kurgan]

Sounds like most of you guys have had good shipping experiences... fingers crossed.


UPDATE:
Just checked my tracking... DELIVERED!!!!!!!!! 1 week late. After a quick call to CP, a shipping refund of $87.83 is in the mail.
What I don't know is the condition of the package (If you know me, you will know that I am overly careful). Waiting to hear back from Mandy at Ralf Martini's gun shop to ensure the rifle arrived undamaged.

Thanks for all your words of support (and calming me down). This was my first bad experience with CP, and it will be my last time using XPost. What a waste of money.

Let's keep this thread going, there's alot of good information here, and I'm sure other not-so-lucky gunnutz have horror stories to share.

 

[The Kurgan]

I think we are all going to learn a lot from this.

I think it is still going to show up though, so stay calm.

C

You were right. I guess the lesson learned is "patience" and it will likely arrive.

 

[The Kurgan]

If it was well packed and addressed clearly it will show up I am sure... and if it is late arriving you can have your mailing costs refunded in full. I use CP almost every day - nothing lost or damaged.

Thanks Dennis. You were also right, 100%

 

[SuperCub]

Here's a true CanPost story ......

When my father was alive he used to raise various tropical fish and sell to local fish stores around the Guelph, KW area in Ontario. Once a few years ago he mailed me fish on a Monday from S. Ont. to here in NB. They arrived alive and well on the Friday same week. This was timed in the summer to avoid cold temps which would kill the fish. They were packed in a small bag about 1/3 full into a small cardboard box lined with Styrofoam for insulation. Upon arrival, I pulled them out and showed them to the mailman. He laughed.

 

[hoytcanon]

Here's a true CanPost story ......

When my father was alive he used to raise various tropical fish and sell to local fish stores around the Guelph, KW area in Ontario. Once a few years ago he mailed me fish on a Monday from S. Ont. to here in NB. They arrived alive and well on the Friday same week. This was timed in the summer to avoid cold temps which would kill the fish. They were packed in a small bag about 1/3 full into a small cardboard box lined with Styrofoam for insulation. Upon arrival, I pulled them out and showed them to the mailman. He laughed.

Was this before or after the release of "Fish Crisp???"

 

[Curtton]

no problem with CP with over 25 firearms deliveries except once when they left my gun at the door (im in the city) , he rang the bell and took off .

 

[Royzo]

I have never had any packages go missing (maybe late). But twice now, I have had sealed envelopes with money orders in them vanish. C.P. issued replacement money orders both times after a waiting period, which is good. Just maddening when you have some one waiting for payment. Most guys are very understanding but I find it embarrassing. When I tell people payment is on its way, I mean it.
All in all I guess I can't complain, considering the volume of mail that I send and receive.

Just wish these darned bills would quit showing up!!!

 

[Royzo]

Was this before or after the release of "Fish Crisp???"

Nothing like fresh fish!!!!!

 

[cement head]

I used to work for Purolaor Courier for several years . one of the best things you can do when shipping something is to write the customers address in large print on the box with a black marker and your return address with the marker . then take clear packing tape and tape over the address because sometimes they have spills in the back of the trailers - chemicals in transit and they destroy the delivery address .

I have always taped with clear packing tape over the address when ever I ship anything and leave nothing to chance. and I reinforce the boxes the best I can . heck I shipped a bottle of good ol Canadian whiskey to a buddy in Amsterdam and he recieved it just the way I shipped it . he was mad he had to pay taxes when it arrived .

 

[Waterfowler]

Take whoever sold you the item to small claims court. It's always the obligation of the seller to ensure the buyer receives the object of the transaction in proper state, just as it's always the obligation of the buyer to ensure the seller receives payment. Those are the terms of the contract. Canada Post has nothing to do with it.

If I sell something for a shipped price without insurance, and the buyer declines insurance, it's gonna be his problem.

 

[bearkilr]

If you paid specifically for insurance, then that refund should go to you. If the item was listed as "$###.XX shipped," then the seller would keep the refund.

I'd have to disagree with that. The seller received the money he was asking, the buyer received the item damaged and consequently not worth as much as he paid. The insurance money should go to the buyer in both instances.