Ok - you may remember this post from a year ago. My homemade boxes stood up well to the bears and I ended up buying another camera in June from TSC.
I wrote the CEO of Wildgame Innovations today to express my extreme displeasure over how Wildgame Innovations in Grand Prairie Texas handled my trail camera that I had returned for warranty repair in January.
I had written a detailed letter on how I had bought the camera in June 2014 from Tractor Supply in Sault Ste. Marie Ontario. The camera had worked well all summer and fall, but when I was using it for wolf hunting this winter, I started having issues with the filter not retracting on night photographs. I carefully packaged the unit in a small box, and wrapped the camera in bubble wrap. Anyone on this site that has bought something from me knows that I take a lot of care packaging items being mailed.
I received the camera back last week in a large cardboard box with the words “Sorry, out of warranty” written in marker on the outside of the box. There was absolutely no padding or protection of the camera in the box to prevent any further damage to the camera, meaning it banged around inside the box all the way back from Texas to northern Ontario. The US Postal Service had attached a label to the box apologizing for the damage to the parcel! I haven’t tried the camera since I received it, but I have no faith that it will work at all now (at least it took daylight pictures before).
Needless to say, I was upset about the warranty issue, but the lack of any regard by WGI staff in the handling of the camera when returning it to me really makes me question how much care and control goes into the workmanship of their products. I own 4 Wildgame Innovations cameras and on a recent business trip I bought 2 Moultrie cameras at Cabelas in Barrie. I will never buy or use any of Wildgame Innovations products again.
While I realize that my actions will not affect the company’s bottom line, I did post this information on this site for your information.