customer service disappointment

Canada Ammo said:
The 00 Buck you received was sent in error. We certainly did not ship 00 Buck in lieu of Slugs hoping customers would not say anything. Your assumptions are insulting to say the least.

Please email danielr@canadaammo.com for customer service if you have an issue with your order.

We over sold on Slugs due to a bug in our inventory software. This was completely beyond our control. Our IT has now resolved the issue so that this will not happen again in the future.

I kindly ask our customers keep in mind, we are a very small staff serving thousands of orders. Sometime we make mistakes. I think everyone can relate that they have themselves made many mistakes in their lives.

It is my opinion that our reputation should be weighed more on the degree to which we resolve our mistakes and not on the fact that we are human and sometimes we make mistakes.

Thank you.
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Class.
 
Canada Ammo said:
The 00 Buck you received was sent in error. We certainly did not ship 00 Buck in lieu of Slugs hoping customers would not say anything. Your assumptions are insulting to say the least.

Please email danielr@canadaammo.com for customer service if you have an issue with your order.

We over sold on Slugs due to a bug in our inventory software. This was completely beyond our control. Our IT has now resolved the issue so that this will not happen again in the future.

I kindly ask our customers keep in mind, we are a very small staff serving thousands of orders. Sometime we make mistakes. I think everyone can relate that they have themselves made many mistakes in their lives.

It is my opinion that our reputation should be weighed more on the degree to which we resolve our mistakes and not on the fact that we are human and sometimes we make mistakes.

Thank you.
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Well said!
 
I've always been happy with Canada Ammo and never had an issue. This type of situation in the original post is definitely not the norm.
 
Ok as I promised Ryan here's the latest...I just received an email from matt,apparently canpar has lost track of my slugs,my choices are refund,store credit,or await new slugs currently out of stock for a couple more months...all while canpar attempts to track it down....SO.....thanks Ryan for looking into it for me,I will await the next shipment
 
Canada Ammo said:
Keep in mind, the containier holds 1.1 million rounds of ammo and it takes about 4 hours to unload. Depending on when the container arrives at our facility, we will likely be able to ship later today or tomorrow.
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Timelapse of unloading would be cool. I just can't envision that many rounds of ammo. Your crew must have huge muscles... or wrecked backs lol
 
Jericho said:
Class.
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I call that approach QUALITY SERVICE. It's how one fixes errors that matters ,, IMO,,, I dont like perfect myself!!

Wish more had that attitude ...

personally, I would've exempted the "Your assumptions are insulting to say the least" ... but that's just me ..otherwise A+
 
Ya I think I would have left that out as well, had can am responded to the OP's request for info he wouldn't have been making any assumptions at all. At that point I really wouldn't have cared if Can Am was insulted.

explorin2 said:
I call that approach QUALITY SERVICE. It's how one fixes errors that matters ,, IMO,,, I dont like perfect myself!!

Wish more had that attitude ...

personally, I would've exempted the "Your assumptions are insulting to say the least" ... but that's just me ..otherwise A+
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