Dear John, Part II

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Lets just have an old fashioned duel with old revolvers in the Tim Hortons parking lot at high noon. it would be much more entertaining!

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I have never initiated a transfer or sale without knowing, at minimum, the persons name, phone numbers, and most importantly PAL#.
I thought that was S.O.P. and basically essential for any firearms transaction...
Am I nutz?
 
Duff350 said:
+1

Why you spent hours to #####ing.... take this time to fix the problem ! And call.. Be a man !
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OMG some folks just don't get it. There are times when ALL communication methods completely fail. I've been there.

The biggest issue is with ridiculous delays and missed communications. For instance WTF find out in October that the transfer was accidentally to Marstar and then not call/contact the guy trying to return the item to inform him? Then get all righteous here?
People are posting stories of transaction failure here because it is often the ONLY way to get f**King results.
 
OMG some folks just don't get it. There are times when ALL communication methods completely fail. I've been there.

The biggest issue is with ridiculous delays and missed communications. For instance WTF find out in October that the transfer was accidentally to Marstar and then not call/contact the guy trying to return the item to inform him? Then get all righteous here?
People are posting stories of transaction failure here because it is often the ONLY way to get f**King results.
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Exactly. These posts also help illustrate what kind of business people are dealing with. Just because a store chooses to become the Walmart of the gun world by selling *inexpensive* chinese guns by the boat load doesn't mean people shouldn't expect a little customer service and to be treated decently and in have their issues dealt with in a timely manner.

When all avenues of communication fail, and your problem isn't dealt with a timely manner, you have every right to try all means available.
 
I have read all 68 posts. I have been in similar situations and it is frustrating. I feel sorry for the o.p that got lost in the game, and sorry for John for having to deal with the absurdities of the general public. You cant please all the people all the time I guess. I think that both parties need to hug it out, and move on as quicly as possible because although entertaining, these threads are getting old(yet I keep reading,lol).My 2 cents.
 
robin2y said:
You can post my letter; however, please be sure to remove any and all personal details. If it is dated before September 9th, then it is irrelevant per above.
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You sound like a Drama Queen and a Coward.

I hope John Publishes all your personal details, so none of us have to ever deal with robin2y on the EE.

I think it's time for you to grow up.
 
It's kind of sad really... that it had to get to this. At times I can see both sides of the debate... however, I am sure (and fairly certain) that the truth lies somewhere in the middle. In all honesty, the fact that robin2y made this a public matter on Marstar's forum is simply pathetic.

I think a lot of people are forgetting the fact that this was a personal sale... credit card payment aside.

For example, if you buy a used vehicle privately from a guy who happens to work as a salesman at a car dealership... and something goes wrong.. do you think it would be fair to blame and tarnish the dealership?
 
Steyr101 said:
For example, if you buy a used vehicle privately from a guy who happens to work as a salesman at a car dealership... and something goes wrong.. do you think it would be fair to blame and tarnish the dealership?
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How about the owner, would that reflect the dealerships business ethics ? Your comparison is a little skewed there.
 
Coyote Ugly said:
You sound like a Drama Queen and a Coward.

I hope John Publishes all your personal details, so none of us have to ever deal with robin2y on the EE.

I think it's time for you to grow up.
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The guy gets screwed, exhausts all other avenues, and you think he should just keep quiet? And then you have the nerve to suggest his personal information should be made public, so he can potentially be harrassed? Someone definitely needs to grow up, but it's not him. I don't get you guys who have your mouths around Johns ####, he's not your friend he's a businessman. And apparently not a very good one. Get your heads straight...
 
You mean because there are so many other sites that an internet only business with no store front can get customers from in this country?:slap:

Paulinski said:
While I have not purchased anything from Marstar - with all the s**t they have to go through here I'm surprised they support this site at all?? :confused:
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I have purchased 2 rifles from Marstar, and both transactions went great and the shipping was very fast on both occassions. Just stating my experiences as an impartial observor.
 
I appreciate Marstars prices and product offerings but similar happenings have taken place for me as well. Pm's not being answered. Emails disregarded. Inaccuracies about communications that took place. For the record, I emailed, pm'd, called, emailed and then posted in the forum. My matter was addressed after posting here.

I would suggest that Marstar hire a competent Customer Service rep with the authority to deal with customer service issues. It could be said that this current problem is an issue outside of marstar but similar events have occurred in dealings with marstar.

We are all a part of the same community and don't intend bad upon the other but when customer service fails people become upset and frustrated. This can easily be remedied if it is taken as a customer service weakness. Ultimately, I hope both of you work it out.
 
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