- Location
- GWN
Dear John
- Thread starter robin2y
- Start date
jdman
CGN Ultra frequent flyer
- Location
- ............ Socialist Island BC
Well I would have a trader rating if buying from supporting dealers counted. As far as on CGN, I've tried but cannot find this email address that's needed. So there you have it, stop waiting. So really, that wasn't a very good answer to determine honesty. Does show a bit of your character though, rather high brow type, self centered. I admit to be just a retired ex-trucker who knows little of computers. Now you it's your turn, cut me to piece's. I'llread it but won't respond, don't want to start that s**t
Whatever you say Jeremy.....
gregb
Regular
- Location
- Victoria, BC
The size of that font should be enough reason to ban someone.
NOTBSD:
"Then about 10 days later I got home to find a green crate with orange 1.4 explosives sticker sitting on my front porch, in plain view of entire street. "
And you blame Marstar for the stupidity of the carrier and/or delivery person ? How can you expect us to control them ?
"Great example is mil surp ammo. For how long 7.62x54r was out of stock? It's back in stock, but for about a year it was listed. 7.62x25 TT is out of stock. Why was it listed?
Yes that ammo ws out of stock, our fault... I apolagize for the foreign government who was slow issuing my contract, and even slower issuing my transit permits, and slower still issuing the export permits.... Obviously our fault....
"But reality is that having a computer system that tracks availability in real time is not that complicated."
I would welcome your suggestions to remedy the situation, I would pay you well for your services....
""We got your question, your ticket # is so and so, we will follow up on it shortly" AND THEN FOLLOW UP ON IT)."
As I have noted many times, most e mail messages are replied within 24-48 hours IF we get them.... Our traffic runs between 300-800 messages a day.
However some e mail messages are complex and require specific research either in the parts section or special orders.... ie; a special order rifle from Italy, with set triggers, special wood, engraving etc, etc, and I need a reply in two days.... ?
"I suspect that following up on and implementing just one of these suggestions would both increase sales and lower John's frustration levels..... "
I could not agree more, hiring a second John would be nice, if you find one let me know he would be a welcome addition to the already large Marstar family
I am not taking issue with you but simply saying that yes there are problems, but in a very unique industry like ours one has to deal with some heavy bureaucracy both here and off shore, paperwork is a constant nightmare, but bear with us, some day we might acheive the level of perfection demamnded of us
Regards
John
"Then about 10 days later I got home to find a green crate with orange 1.4 explosives sticker sitting on my front porch, in plain view of entire street. "
And you blame Marstar for the stupidity of the carrier and/or delivery person ? How can you expect us to control them ?
"Great example is mil surp ammo. For how long 7.62x54r was out of stock? It's back in stock, but for about a year it was listed. 7.62x25 TT is out of stock. Why was it listed?
Yes that ammo ws out of stock, our fault... I apolagize for the foreign government who was slow issuing my contract, and even slower issuing my transit permits, and slower still issuing the export permits.... Obviously our fault....
"But reality is that having a computer system that tracks availability in real time is not that complicated."
I would welcome your suggestions to remedy the situation, I would pay you well for your services....
""We got your question, your ticket # is so and so, we will follow up on it shortly" AND THEN FOLLOW UP ON IT)."
As I have noted many times, most e mail messages are replied within 24-48 hours IF we get them.... Our traffic runs between 300-800 messages a day.
However some e mail messages are complex and require specific research either in the parts section or special orders.... ie; a special order rifle from Italy, with set triggers, special wood, engraving etc, etc, and I need a reply in two days.... ?
"I suspect that following up on and implementing just one of these suggestions would both increase sales and lower John's frustration levels..... "
I could not agree more, hiring a second John would be nice, if you find one let me know he would be a welcome addition to the already large Marstar family
I am not taking issue with you but simply saying that yes there are problems, but in a very unique industry like ours one has to deal with some heavy bureaucracy both here and off shore, paperwork is a constant nightmare, but bear with us, some day we might acheive the level of perfection demamnded of us
Regards
John
Huh?.....umm.......yep,I think he's serious!?.....WOW.....o.k. let's see, Dear John.......
Coyote Ugly
CGN Ultra frequent flyer
That's a very nice compliment for Marstar as both companies are very sucessful at what they do.
And the more you save at Wal-Mart, the more you can spend at Marstar.
http://news.bbc.co.uk/2/hi/business/325922.stm
westrifle_sks
Expired Business Member
- Location
- Vancouver
The trick is to give trading rating first. We dealers don't know all the time if buyers came from CGN or somewhere else. It is not the only place we advertise.
westrifle_sks
Expired Business Member
- Location
- Vancouver
Very nice put John.
If anyone thinks Canada has bureaucracy I dare you to order something from overseas. Try something small like 20 box of ammunition, ship it through states to add a kick to it.
Good luck to anyone who dares.
If anyone thinks Canada has bureaucracy I dare you to order something from overseas. Try something small like 20 box of ammunition, ship it through states to add a kick to it.
Good luck to anyone who dares.
Gefreiter
Member
- Location
- la belle province
Fully agree and sympathies with Robin2Y. Got f... big time by John on a so called "high end collectible", totally not as described, and for which I was charged a 500 $ re-stocking fee.
There are many other good dealers out there, so if you don't like how you are being treated,the simple solution is to just walk away. Anything Marstar sells, you can find elsewhere from people who know which of the two is the customer.
Coyote Ugly: why shoot the messenger?
There are many other good dealers out there, so if you don't like how you are being treated,the simple solution is to just walk away. Anything Marstar sells, you can find elsewhere from people who know which of the two is the customer.
Coyote Ugly: why shoot the messenger?
Coyote Ugly
CGN Ultra frequent flyer
You couldn't be any vaguer Gefreiter. There are two sides to every story and before jumping to conclusions we need all the details from both sides.
Was it Special Order? Did you Break It from Negligence? Buyers Remorse?
Maybe it was a Tiger Tank and the Shipping was high both ways?
If you post something make it meaningful and truthful, otherwise it really doesn't mean alot or carry any weight.
Coyote Ugly
CGN Ultra frequent flyer
Your Post should be a Sticky as some people just don't get it.
- Location
- Windsor Ontario
i've dealt with Marstar on many occasions....most transactions went well and a few didn't....it's part of life "glenfilthie" and as being one of those "self proclaimed cool kids that just coincidentally can't afford to deal with better suppliers"....well i take exception to that.....i CAN afford to deal with any supplier i want....hell,i have an extra two cents burning a hole in my pocket....maybe i'll just buy you !!!
- Location
- Conservative Territory.
These threads are funny.
I wish better companies than Marstar had so many loyal followers jump to their defense at every turn.
I wish better companies than Marstar had so many loyal followers jump to their defense at every turn.
Hi Allen,
It is better to have loved and lost than never loved before.
The first night was the toughest. Had a few cocktails but was successful in resisting the temptaion of texting in a late night quickie ammo order. I need to be strong for not only my sake, but that of my ex. Spent the second night whoring it up a bit though... ...CC got heated up a bit.
From the looks of some of the posts, this could have almost been of televised Ricky Lake break-up quality. Next time, I'll have to contact the show...
I do enjoy almost all of the post wether folks agree with me or not. I doubt my ex is overly bent out of shape and may have even chukled a bit. We still have some division of assest to settle (transfer his way, refund my way).
Don't get me wrong. There were good times. Two successful and seemless purchase orders this year. There were just enough of the other kind to no longer make things palatable. Perhaps thing will change for the better. Time will tell.
There is one poster, who I shall refer to as "He who shall not be named" that is a bit of a puritanical defender of Marstar's that obviously ha special needs. I feel that mentioning the persons name, let alone even responding, could be considered bullying and ask that everyone be kind and ignore him.
Sincerely,
Robin2y
It is better to have loved and lost than never loved before.
The first night was the toughest. Had a few cocktails but was successful in resisting the temptaion of texting in a late night quickie ammo order. I need to be strong for not only my sake, but that of my ex. Spent the second night whoring it up a bit though... ...CC got heated up a bit.
From the looks of some of the posts, this could have almost been of televised Ricky Lake break-up quality. Next time, I'll have to contact the show...
I do enjoy almost all of the post wether folks agree with me or not. I doubt my ex is overly bent out of shape and may have even chukled a bit. We still have some division of assest to settle (transfer his way, refund my way).
Don't get me wrong. There were good times. Two successful and seemless purchase orders this year. There were just enough of the other kind to no longer make things palatable. Perhaps thing will change for the better. Time will tell.
There is one poster, who I shall refer to as "He who shall not be named" that is a bit of a puritanical defender of Marstar's that obviously ha special needs. I feel that mentioning the persons name, let alone even responding, could be considered bullying and ask that everyone be kind and ignore him.
Sincerely,
Robin2y
I got a similar letter almost 40 years ago but it began Dear Allen, had a bunch of mushy stuff in the middle, and was signed Joan
Don't fret too much Robin, breaking up is always hard to do.
- Location
- Conservative Territory.
Huh, so people want/like to be informed about bad experiences with EVERY other store in the world except Marstar?
Posting REPEAT customer service issues on a public forum is certainly NOT a monumental fail. It is how we all become better informed when it comes to making the decisions on what dealers/stores to give our money.
Besides, the format in which the OP presented his issue was witty and non-aggressive.
... and just because YOU have always had excellent service from Marstar does not mean others have. I know how hard it must be to understand that it is reasonable, and possible that others have not fared so well. But yes, as reality-defying as it may seem, not all 'relationships' work out.
Coyote Ugly
CGN Ultra frequent flyer
I dunno, but it sounds like his blow up rubber doll failed in the heat of the night!
Now, now, you have moderator in your title. Be a calming influence.
Besides, I have a soft spot for truckers ever since discovering my kid's kindergarden buddy's dad quit his truck driving job to be closer to his spawn here in town while jr is in school. Almost brought a tear to my eye...
Will my 12.6 and the contents, quality as opposed to quantity, of all my previous posts be sufficient evidence to present to the Inquisition in determining CGNedness? Being one of a pair of working stiffs with two almost all in school age rug rats does put a premium on my time.
R
Besides, I have a soft spot for truckers ever since discovering my kid's kindergarden buddy's dad quit his truck driving job to be closer to his spawn here in town while jr is in school. Almost brought a tear to my eye...
Will my 12.6 and the contents, quality as opposed to quantity, of all my previous posts be sufficient evidence to present to the Inquisition in determining CGNedness? Being one of a pair of working stiffs with two almost all in school age rug rats does put a premium on my time.
R
Whatever you say Jeremy.....
It's amazing Pottsy. These idiots are essentially defending or denying bad service! How many 'Marstar Sucks' threads do ya gotta see before you get the idea that maybe, just maybe... there is a problem with that outfit?
"Well...well...huff puff...he's too busy to answer e-mails!!!" So ya call him. "Well....uh...he can't be expected to return phone calls...he's running a business, ya know...?" So ya fax him, and he doesn't respond to that - and we are the chit heads? What next Einsteins? Carrier pigeons? A Ouija board maybe? How many screw ups should a customer have to put up with? How about you dunces put a number on it?
Pull my other finger girls, it has bells on it!
Do these goofs think that gunnutz post this stuff just for the hell of it?
For the record, I have been publicly complimentary about the suppliers I have dealt with here on the forum. Good work should be highlighted and recognized. Same goes for poor work too.
"Well...well...huff puff...he's too busy to answer e-mails!!!" So ya call him. "Well....uh...he can't be expected to return phone calls...he's running a business, ya know...?" So ya fax him, and he doesn't respond to that - and we are the chit heads? What next Einsteins? Carrier pigeons? A Ouija board maybe? How many screw ups should a customer have to put up with? How about you dunces put a number on it?
Pull my other finger girls, it has bells on it!
Do these goofs think that gunnutz post this stuff just for the hell of it?
For the record, I have been publicly complimentary about the suppliers I have dealt with here on the forum. Good work should be highlighted and recognized. Same goes for poor work too.
#1bcshooter
CGN Ultra frequent flyer
- Location
- North Of The DMZ (US border)
God I love this stuffLMAO
- Location
- B.C.
I once had a job filling orders for a small pharmacutical company. It was a really great company with a great owner and product line. The only problem was I was young, the job was boring, so I couldn't stop thinking about pussy. The more I thought about it, the more orders I screwed up.
I think John should screen his employees more carefully as they seem to be responsible for much of the complaints. They need to stop thinking so much about pussy.
I think John should screen his employees more carefully as they seem to be responsible for much of the complaints. They need to stop thinking so much about pussy.
