Delays in scope repairs?

Makes me wanna go out and buy a new scope...
A Leupold too no .
Best part is my lgs is like two minutes away, but I will wait till my scheduled Union coffee Break to go and buy it,lol.
Union Thugs Unite !!!
Rob
 
riversrest said:
^^I appreciate your status as a retailer and user of Leupold products in the past as you mentioned.

However, I did not ask for your past experience (frankly, I couldn't care less) but for the situation at present time. This is not a bashing thread but a request for information on scope repair/replacement as in my case it does not meet Korth's published timeline for service.

Thanks, RR
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Wow what a douche comment. Between this and the comments on the LGBT AR magazine thread you have really demonstrated your character.
 
Purposely obtuse or just raised as an ass, I feel for Korth having to deal with him.
 
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riversrest said:
Just curious - Does that mean you cannot service scopes without your head-quarter's parts in the US? Like there is no part for you guys available in Canada.... and you don't inform customers?

RR
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This is a tooling issue, not a parts issue. Customers that needed to be informed have been. We do appreciate your concern in this matter.


riversrest said:
If people could buy a scope that works out of the box they wouldn't have to waste their time.... and go shooting too! lol
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The reality with any manufactured product is the potential for post-production warranty work. Fortunately, the percentage of product requiring repair is very low for Leupold products.


P of PDent said:
Sorry I wasted your time at trying to give you general experiences and back ground with Korth Group as I thought this may be of benefit to you. Good luck with your repair. Phil.
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We appreciate your input, Phil! Thanks for assisting.

AB2506 said:
RR, Are you deliberately trying to be dense?

Korth stated that a machine, built by Leupold and required to properly repair Leupold scopes, was down for repair or recolumization. It is due back this week.

So where do you get off talking about Korth can't repair because parts from Leupold are headquartered in the US. You think that someone in Canada makes Leupold scope parts? Get real. Besides Korth clearly pointed out that it was not a parts problem, but but broken equipment.

Relax.

There is not a scope manufacturer in the world that does not have scopes fail. I'm sure your turnaround time with Korth is still going to be less than if you had to send a Leica to Germany for repair.

I've had two scopes at Korth. The first I had the parallax set for a rimfire. Less than two weeks. One VX3 seemed to have a litgle bit of a wandering zero. I had dropped it off, it was repaired and mailed very quickly. They didn't charge postage. Great service. We're lucky to have them.
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Thanks for the support!

KGL
 
After re-reading some of my comments here I've found them to be unfortunate (to say the least) and unnecessary.

I herby apologize to KGL and P ofPDent. It was not meant to question your reputtation or willingness to help. Sorry!

Thank you.
 
My one and only dealing with Leupold/Korth was enough for me to switch brands. Sold most of it, still have the scope i put on the Rum. Under the category of not broken, why sell it.

The draw for years, was the warranty. When other manufacturers have as good, without axeholes, i buy those.
 
nowarningshot said:
My one and only dealing with Leupold/Korth was enough for me to switch brands. Sold most of it, still have the scope i put on the Rum. Under the category of not broken, why sell it.

The draw for years, was the warranty. When other manufacturers have as good, without axeholes, i buy those.
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PM sent.

KGL
 
riversrest said:
After re-reading some of my comments here I've found them to be unfortunate (to say the least) and unnecessary.

I herby apologize to KGL and P ofPDent. It was not meant to question your reputtation or willingness to help. Sorry!

Thank you.
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No problem. Phil.
 
Never had any issues with Leupold/Korth. Had them re parallax scopes. Usually a week turn around. They even replaced a scope I totally destroyed on a quad. It was 100% my fault. Leupold gave me a brand new replacement scope.
 
Well, you may complain about Korth and Leupold , I suggest you research what other repair centers have for turn around times.

Today's society is one that desires instant gratification, patience, it's pretty rare.

Why not just purchase a spare scope?
 
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Rebel Rouser said:
Never had any issues with Leupold/Korth. Had them re parallax scopes. Usually a week turn around. They even replaced a scope I totally destroyed on a quad. It was 100% my fault. Leupold gave me a brand new replacement scope.
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Kelly Timoffee said:
Well, you may complain about Korth and Leupold , I suggest you research what other repair centers have for turn around times.

Today's society is one that desires instant gratification, patience, it's pretty rare.

Why not just purchase a spare scope?
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Thanks gents, we certainly appreciate the support. The last point is especially important - you can never have too many optics!

KGL
 
mildot said:
Are your repairs causing any delays in the service/repair of spotting scopes etc? Thanks
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No. Gold Ring and Mark 4 spotters are serviced in the US (where they are built). The other lines of spotting scopes are produced offshore, and are generally replaced when defective.

KGL
 
Korth Group Ltd said:
No. Gold Ring and Mark 4 spotters are serviced in the US (where they are built). The other lines of spotting scopes are produced offshore, and are generally replaced when defective.

KGL
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Thanks, any kind of "guesstimate" for a service/repair on a Mark 4? Thanks again
 
Kelly Timoffee said:
I will say, I have recently made the decision to go more towards Leupold products, not specifically due to the product but the service/support behind the product.
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I've recently made the same decision for a few different reasons.

1) Generally, their glass is better than their competitors' in a similar range/price bracket. I have a couple Vortex I'm happy with, but I find generally their glass tends to get hazy on the edges as you crank up the magnification. I'm yet to see that on a Leupold. 2) I've had a few interactions with Korth and each seems to be better than the last. Leupold stands firmly behind their product and in turn Korth behind the product they distribute. Their staff has also been extremely pleasant to deal with anytime I've had to call in. 3) When you buy a Leupold you're buying an excellent scope with the promise of good warranty coverage should you ever need it. There are other manufacturers who sell an excellent scope with the promise of good warranty coverage because they know you'll probably need it. There is a very big difference between the former and the latter.
 
Korth has been stellar to me in the past.
Count your blessings that you have a Canadian depot that services a great product line.

I've got 30 plus Leupolds and have called on service twice.
Both times extra quick and better than asked for.
Hang in there guys and to heck with the ones that ##### that their ice cream is too cold.
 
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