people at dillon's are not stupid, the shell-late will not break without something else breaking, so do not insult them by calling them and telling them a lie because they know their machines way too well. You are not talking to a McDonalds employee, you are talking to a Dillon tech, they have a lot of hours of training on these machines and they know what breaks, how it breaks and why it breaks.
Every time I lost or broke something by accident I just told them the truth 'hey I am an idiot and this happened to me, what should I do? please?' and lo and behold, they sent me parts for free. Only in the last year, they sent me parts more than 5 times.
Cost me a phone call.
Be kind to one of the only companies in the world that still delivers high class-old world customer service, and they will be kind to you.
My 2 cents.