Oh ya they definitely have some tards working for them. I've been in Oshawa quite a bit and can say that Burlington is actually much worse. There is some old grumpy fudd that works there. He just generally barks at people, is rude and knows little to nothing about hunting or shooting. He informed me that NEF is owned by Savage the last time I was in about this bino stuff. In the end I doubt I'll spend much more time in their stores. Generally I prefer smaller shops anyways, it's just most don't carry a good selection of hunting gear.
Dissappointed with service on Leupold Binos
- Thread starter travis_
- Start date
Oh ya they definitely have some tards working for them. I've been in Oshawa quite a bit and can say that Burlington is actually much worse. There is some old grumpy fudd that works there. He just generally barks at people, is rude and knows little to nothing about hunting or shooting. He informed me that NEF is owned by Savage the last time I was in about this bino stuff. In the end I doubt I'll spend much more time in their stores. Generally I prefer smaller shops anyways, it's just most don't carry a good selection of hunting gear.
Paid same for scopes in the past that endured hunting and recoil from centre fire rifles fine, so yes I was. I assumed ANY Leupold product would be able to handle being hung around my neck for a dozen hours. Call me crazy.
Hey I feel for you,
I'm a business man myself (importer and distributor). I'm a firm believer in "Put your money where your mouth is". I had a similar problem with a Leupold on a expensive rifle scope. That is I was treated differently then an American customer! They wanted twice the amount of money for the service because i am Canadian! Here in Manitoba, the consumer protection act is very clear on this issue. The retailer is responsible to get the warranty done and honored. Yes, that includes looking after shipping the defective product for warranty repairs. Most people don't no this and many unscrupulous retailers choose to ignore that law unless the consumer makes a formal complaint. My suggestion to you is this, call the consumer protection branch in your province to find out what exactly applies in your case. Second, never buy a Leupold product as a Canadian again! The point here is not the money, it's to be treated equals as our American counterparts! For those of you who are welling to be treated as second class buyers by Leupold under the pretext that they have a good product(and they do most of the time), go ahead and buy more Leupolds!!!!!!
I'm a business man myself (importer and distributor). I'm a firm believer in "Put your money where your mouth is". I had a similar problem with a Leupold on a expensive rifle scope. That is I was treated differently then an American customer! They wanted twice the amount of money for the service because i am Canadian! Here in Manitoba, the consumer protection act is very clear on this issue. The retailer is responsible to get the warranty done and honored. Yes, that includes looking after shipping the defective product for warranty repairs. Most people don't no this and many unscrupulous retailers choose to ignore that law unless the consumer makes a formal complaint. My suggestion to you is this, call the consumer protection branch in your province to find out what exactly applies in your case. Second, never buy a Leupold product as a Canadian again! The point here is not the money, it's to be treated equals as our American counterparts! For those of you who are welling to be treated as second class buyers by Leupold under the pretext that they have a good product(and they do most of the time), go ahead and buy more Leupolds!!!!!!
I've used high end Leupold scopes,binoculars and Gold Ring spotting scopes for 35 years,hunted hard with all of them and had to use their warranty system once.14 years ago my chocolate Lab pup chewed the rubber coating off a pair of Gold ring binos.I phoned Leupold in Oregon,and when they stopped laughing they said send them down.I paid the shipping down,they paid the shipping back and when I opened the box I honestly could not tell if they sent me a brand new pair.Maybe they did.In any case I use Leupold because I DON'T have to send them in for warranty,not because the warranty is there. Mur
I feel the first question was answered in the intifial post. But i will repeat it for you. They should've paid both ways because I feel that the product broke far far too early. This also needs to be contextualized with the following facts: I've had problems with Leupold in the past and still remained loyal (my mistake) and my treatment this time around is what dictated if I will buy their products again (which I won't) - a fact I explained to them. Moreover, if its such an unreasonable request on my part why would they consider it if I was located in America? Or suggest that Korth Group pay it?
As for their warranty being that great I guess it depends on who you compare it to. From what I've just learned Vortex's is infinitely better.
And it would be nice if they bought me a coffee and a sandwich.
...unlike many fanboys out there, I am not a bag licker that will take whatever treatment a company tries to send my way. I shouldn't be out anything because they make a crappy product that broke prematurely. Again, as I have stated before, if this had have been used a reasonable amount of time I wouldn't be complaining.
Maybe you should just send them monthly payments as charity because their warranty is so excellent?
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bearkilr
CGN Ultra frequent flyer
- Location
- Nowhere, ......just past the middle
There are a bunch of products out there with fantastic warranties, K-Tel comes to mind along with most of the "As seen on TV" stuff, free lifetime replacement.
When you hear about how great a company's warranty service is on a consistent basis, it's a warning sign, not a "thumbs up".
When you hear about how great a company's warranty service is on a consistent basis, it's a warning sign, not a "thumbs up".
Well Leupold definitely makes them that cheap if you ever wanna give it a try.
I had my mind set on buying a leupold scope but after reading all of this, I`m thinking differently. I just wasted $150 on a fake chinese Bushnell that is garbage with no warranty(windage adjustment won`t move). Why would I pay triple that or more for a Leupold with a warranty that is fake because I`m in Canada.
There is another interesting thread here that more of you should read, Title is "Leupold and Canadians"
Check it out
There is another interesting thread here that more of you should read, Title is "Leupold and Canadians"
Check it out
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Donny Fenn1
CGN Ultra frequent flyer
- Location
- East Kootenays
So that's 150$ you could have put towards a Leupold that works right out of the box and actually never used the warranty anyways?
That's good thinking right there.
LuckyLuc82
CGN Ultra frequent flyer
- Location
- Rockwood, Ontario
Um you do realize that both the US and Canadian repair centres offered to fix the problem without any fuss right? The issue here is who pays the $10 for one way shipping..................... What I find odd is why the US repair centre even offered to repair them considering they are supposed to refer all repairs to their exclusive Canadian importer, that seems odd if anything. I suspect that the OP talked to a bunch of call centre monkeys and one dumbass employee at sail and then conjured up a alternate reality where he's entitled to be pampered all his life and nothing is his responsibility because he only used the binos for 3 months and a handful of times in the field............Nothing is ever anyone's fault, its always the company right?..........
I spent more than $150 on a new Leupold scope that didn't work properly out of the box.
Gerard give Vortex a shot.
Well the only 'monkeys' I talked to were the ones Leupold decided to assign to customer service and warranty issues. The person I spoke with was also shocked that Leupold sold binos in Canada.
As for the strange US/Canada issues, just google it and you will find lots of information on non-Americans getting inferior service.
Don't know where you got $10 from. It'll be about four times that, goof.
I didn't say it's 'always' the company. But like I said, bag lickers, will deny everything to exonerate their favourite company in order to rationalize their illogical commitment to a brand. Further, I assume your ability to extract and analyze information is as lousy as your writing. So I will again repeat myself. The description I have used is 'slightly dissappointed'.
It seems that you probably have a difficult time grasping a nuanced argument. And in order to make a nuanced argument simple (to match your capacities) you compress it into crude absolutist terms. This is clearly what you have done with me. Setting up a straw man and then employing a bunch of Rush Limbaugh 'the whole world is entitled language' is an easy avenue for you.
The only 'entitlement' I sense is your entitlement to butcher the Queen's English by ignoring paragraphs and using periods ridiculously.
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If Leupold makes them and says they have a warranty, they should honour it regardless of which country they are used by the customer and pay the shipping both ways. Why should the consumer have to be out anything for choosing their product. Whether they are entry level binos or not Leupold made the lifetime warranty policy and should stand behind it no matter what. They should also get their manufacturer in the Philipines to improve them so they don't fall apart so easily.
Thank you for your comment. I was only insistent that I not be out shipping because the usage was so minimal and it was the second consecutive time that I purchased a defective Leupold product. My scope isn't 'entry-level' and it had immediate problems that automatically equated with me being out shipping and the use of the scope for a period of time.
Bottom line, if I had have done something to break the binos or had owned them for a substantial period of time I would understand paying shipping. But that wasn't the case at all. And it's double burn that I would've been treated differently as an American and that they suggested transferring the cost to Korth. If Leupold sells it here then they should stand behind it here. Oddly enough, if I lived in Alaska they likely would have paid - and it would have cost them more money.
LuckyLuc82
CGN Ultra frequent flyer
- Location
- Rockwood, Ontario
You continue to blame Leupold for your ignorance of their policies in Canada, in one breath you give an example where you sent a scope in for repairs (and paid for shipping without a whisper of complaint), the next minute you raise hell about $10, yes $10 and trust me buddy I live in southern Ontario and shipped FARRRR more parcels than you, it is $10 for regular parcel with tracking to the repair centre. Quit being such a baby and live with the binos the way they are, or pay to have them shipped. Smearing Leupolds warranty service because you buy their bottom line product and expect to be treated like royalty AFTER you use the product for 3+++ months, really?!?!?!
To clear up any misconceptions, I am a vortex supporter, I only own 2 leupold products. I gladly sent in and paid for a leupold scope to be checked out by the warranty centre when I had issues. Korths policy is listed quite clearly on their website, your ignorance to accept it is shameful.
Wrong - Korth is not just a repair center - Korth is the exclusive licensed distributor/wholesaler of Leupold products in Canada. They make $$ on every Leupold product that enters Canada through proper channels, including your broken binos - because they sold it to the retailer. Korth is the reason that Leupold costs double in Canada. Part of their licensing agreement with Leupold is that they provide warranty service - for which they are reimbursed from Leupold.
It's too bad Leupold couldn't find a better distributor for their products. Leupold warranty in Canada is not to the same standard as Leupold warranty in the USA. Like you, people will pay a premium for Leupold because of the perception that the warranty and service is superior. That's no longer true in Canada, and you might just as well buy Bushnell.
I certainly wasn't happy about the scope, but I figured it was bad luck. The fact that it happened a second time bothers me. And I don't feel that its right for Leupold to treat me somewhat poorly because I only purchased their entry level binos. First, it's not my only Leupold purchase so they should look at my situation overall. Second, even if it is 'just' entry level they should still stand behind it, nowhere do they openly claim the less you spend the less service you'll receive.
If shipping will only be $10 how am I asking to be treated like 'royalty'? Are their American customers treated like royalty?
I'm not smearing Leupold's warranty. I'm accurately laying out the facts of what happened. Two faulty Leupold products, different warranty treatment as a Canadian, and subpar customer service IMO. People can make their own decision on whether they think what I am saying is reasonable or not. Again, I will emphasize that I said I was slightly disappointed.
In contrast, I purchased a FoxPro Wildfire that had a faulty speaker. The store didn't have any for exchange. I called FoxPro and they offered to ship one out immediately (before receiving the faulty one) in order for me to be able to use it asap without having to wait for them to verify the condition of the other one. They also stated they'd pay all shipping before I even asked. Ultimately they found one in the GTA at a different store and I just exchanged it there. For my troubles they even offered to preload it with whatever sounds I wanted for free. I thought this was fair. It just seems like the standard Leupold should be held to.
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