I have been successful using the 778-571-3400 phone number, however, from what I can tell, I wasn't actually in contact with the BC CFO, but more likely the CFO from Alberta. Initially I had called to check on the progress of the LTATT form which I had faxed in over two weeks ago. I had expected there would be a wait, just wanted to be sure it had been received and at least in the system. I was glad I called, as it turns out, it was, indeed, in the system, however the nice lady I spoke with said she could process it right away and email it to me. Minutes later my LTATT arrived in my email. Who knows how long I would have waited for it to go through the regular system and arrive in the mail had I not called. Now, here's the interesting thing - the email I received was from the Alberta CFO, although the letterhead of the attached LTATT showed the CFO Surrey address. Around the same time I faxed in the form for the LTATT, I also completed my end of the firearms registration transfer process via phone to the CFC. I am the purchaser, in this case. Having received my LTATT, I called the same number again and attempted to obtain an ATT allowing me to pick up the gun form the previous owner. After giving them the transfer reference number, I was informed that the actual registration transfer was still not complete, so no ATT possible until it is. Completion will depend upon the BC CFO, however I was informed that I could call them (at the 778-.... number) every other day or so and check for an update. That way I may be able get the ATT before the registration papers arrive in the mail. I'm assuming it will show up on the computer system, at the Alberta CFO, well before anything gets sent in the mail.
Again, as far as the 778-571-3400 number - I have had no trouble getting through, several times, over the last few days, although sometimes was put on hold for a short while. Also, as far as I know, it was actually the Alberta CFO office I was in contact with. I should also mention, this is my first purchase of restricted firearm, dealing with ATT procedures, etc. and they sure don't make it easy.