Encountered bad business practice from sponsored business here what to do?

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VRS is cheap cheap store. Purchased $400 barrel and asked the sales guy to throw in crush washer in a case my compensator orientation would not be proper. Crush washer was $3.99. He would not budge and throw it in. Just declined without even moving eyebrow. COST IS NOT AN ISSUE I reasoned with him. The principle is. He would not care. STINKY CHEAPNESS IS COMING OUT OF THAT STORE. Anyway the barrel came in really late. And was slightly RUSTY. Probably sitting on shelf long time and no one bothered to look at it before shipping. Took me 1 hr. with 0000 steel wool and light gun oil to clean it up. My experience.
 
I think one thing a lot of stores forget today is that the internet can be their worst enemy when it comes to how you treat your customers .Years ago a store could treat customers any way they wanted with out any real dire consequences except for word being spread locally .But today with the internet word spreads fast so poor treatment of customers can come back to bite you especially on forums like this.That $7 fee could cost you thousands in the end
 
Dave_D said:
Bro had to finance 130 bucks. I’d be cancelling it too.
I’d also be keeping my mouth shut. That’s embarrassing.
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Cancel the order because they don't have what I wanted. Sizzle only separated the payment by 4 in different time so I still paying the same thing it just making my other household obligation easier. I do not feel embarrassing at all. VR had offered the Sizzle option online and I take it, what's wrong with it? Keeping my mouth shut will only allow this to happen to other CGN members again.
 
the radium king said:
it's funny how the method of payment has absolutely nothing to do with the initial concern posted, but so may folks piled on to the fact that the dude bought a gun part on installment. and that if he had to pay by installment then perhaps the vendor keeping 5% is an issue. big men forgot what it's like to be short of money i guess.
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shouldnt be buying anything then
 
Looking like there was a 5% fee. Buddy says they said restocking. But I mean. Free financing. If I’ve ever learned anything in my life is that #### like that ain’t free. Chalk it up as a financing fee. Swallow your pride and move on. All of this over 7 bucks blows my mind.
 
About sums everything up these days.
 

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Dave_D said:
Looking like there was a 5% fee. Buddy says they said restocking. But I mean. Free financing. If I’ve ever learned anything in my life is that #### like that ain’t free. Chalk it up as a financing fee. Swallow your pride and move on. All of this over 7 bucks blows my mind.
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It sezzles my mind.
 
VictoryRidgeCS said:
It's not about the $7 it's about our terms of service and letting the customer know that it is 100% normal to charge a processing fee for refunds, regardless of the amount. These processes are largely automated and require additional inputs to override this in exceptional circumstances. While upset over the processing fee this customer is now trying to say we took too long to process the refund, even though it was end of day yesterday and we processed it before mid-day today.
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Whether it's in your terms of service or not that's a 100% BS policy. No other store that I've dealt with has ever done that. It might be 100% normal for your sample of 1 but not within the industry. Do better.
 
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