I dealt with them a couple of times and then all of the sudden they cancel my order of trigger pull gauge (pretty much - electronic fish scale). Order included one and only item - the scale. I had lenghty back and forth email exchange with their Customer Service, Supervisors, Risk Management Team etc - then just gave up; never shopping with them again.
Here is portion of the one of the emails:
Greetings from OpticsPlanet, Inc.!
Thank you for ordering:
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Lyman Electronic Digital Trigger Pull Scale Md: 7832248 . $56.99 ==================================================================
We apologize, but your order has temporarily been placed on hold. Certain elements of your order indicate that your items will be exported. One or more items you have ordered are regulated by the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without a license issued by the U.S. Department of State’s Directorate of Defense Trade Controls.
Prior to shipping your order, we need to verify that the ITAR items will not be leaving the United States without a valid export license issued by the U.S. Department of State’s Directorate of Defense Trade Controls. Please answer the following questions (in writing) to aid in processing your order:
1) Who is the end user of the product(s) you have ordered?
2) What is the end use of the product(s) you have ordered?
3) Where is the final destination of the product(s) you have ordered? (Please respond with a city and country)
Thank you in advance for your cooperation. Once we receive this information (via fax at (847) 919-9401 or email at [e-mail address removed]), we will continue processing your order.
Please note that your order is currently on HOLD. If we do not hear back from you within 7 days, we will assume that you are no longer interested in this transaction and will cancel your order.
If you have any further questions, please do not hesitate to contact us.
Thank you for your prompt response. Have a great day!
Best Regards,
OpticsPlanet, Inc. Risk Management Team
Export control laws and regulations are complex. Any summaries of such laws and regulations provided by OpticsPlanet, Inc. herein are not comprehensive and are not to be taken as legal advice or counseling.