I didn;t read all the way through,, to many, so I will add mine! ;0) OP. If you order from amazon etc. their flow is pretty much regular so they have bodies on staff to handle the flow however with both MARSTAR and canam, they put a special on once in a while so they can't have extra staff on to handle 3-4 days backup and then lay them off! I think though that you may have fallen through the cracks,, it happens and will be fixed. I really like ordering online for a number of reasons, I don't have to spend $10-$20 bucks on gas going around looking for what I neeed,, more selection usually on line,, better prices on line, especially in my neck of the woods, I click the button and go about my business, a knock comes on the door and my product is delivered! Bad part, the wait,, you can't see the product as well or feel and touch although that only count in guns and girls!! I only get about 8-9 days a month at home so while on the road I can order and search on line for more ways to spend my paycheck, like my Yugo 59/66 John brought in, can't get something like that local and if I could it would be out of my price range. Or the 1000 rnds of .45acp and a norc .45 for $499 from another dealer on cgn, the local shops wouldn't even believe that was true! I have a limited amount of time to shop, this makes it easier and if sometimes because of a great deal or the screw up, it takes a while, I am ok with that!
Due to the fact that there are thousands of Marstars customers on this site along with the other dealers, when someone has a problem, everyone knows about it, the lgs might have a couple people in the store when anyone rants so a problem of ordering and not getting it quick, happens locally too, just isn't publicized near as much. Anyway it is what it is, and may not be for the OP, his or her choice but I cannot stay away, to many good deals. Perhaps when I get to the age where I won't buy green banana's cause I may not be around to eat them, I will reconsider buying online! Rant over, need a nap!