There are a variety of address varification methods built into the authorizations system. Best way is to always deliver to the cardholders verified address.
Fraud/Theft Nightforce Scopes
- Thread starter P of PDent
- Start date
andrew3081
CGN Ultra frequent flyer
- Location
- Vancouver, BC
maybe they should only allow customers to ship items to the address on file with the credit card company to prevent these frauds.
Especially a high pricee item, should the $1.50 solve the vacant building issue? Also, the buyer would need to show identification.
I know when i do mail order sales, I have a form the cusfomer needs to fill out with all CC info, and the cvn number on the back at card. Then I call in personally on high value items, not just use the manual entry on the POS. I had a fraudguent cad tried, and we caught it before we shipped.
extra step, but saved our arses. We only do that with first time buyers.
I know when i do mail order sales, I have a form the cusfomer needs to fill out with all CC info, and the cvn number on the back at card. Then I call in personally on high value items, not just use the manual entry on the POS. I had a fraudguent cad tried, and we caught it before we shipped.
extra step, but saved our arses. We only do that with first time buyers.
Mystic Precision
CGN Ultra frequent flyer
- Location
- Summerland, BC
All of us spend a ton of money to process CC's and the systems they make us use are there to protect from fraud... or at least it should. If the CC companies are going to continually dump on the retailer whenever there is a fraud event, what incentive does the retailer have to pay and then risk getting screwed????
Aren't the massive fees we pay in part to cover ourselves of a loss?
I am very interested to learn how this resolves itself.
Jerry
Interesting enough on your comments Jerry.
Also interesting is the lack of discount appointed to those that pay
with EMT's.
I noticed one site sponsor offering free shipping if paid by EMT.
That's not a bad discount from my end of things.
Also interesting is the lack of discount appointed to those that pay
with EMT's.
I noticed one site sponsor offering free shipping if paid by EMT.
That's not a bad discount from my end of things.
P&D, I'll do a couple of things here on my end.
Will keep an eye/ear out on a couple other forums I post on and will consider shopping for my next purchases through your store.
Of course my CC is good or an EMT.
Nothing pressing atm to buy, but will search your store first.
Little consolation, but offering to do my part for a great supporter of CGN not to mention I despise reading of events such as this.
Hope for a Speedy Resolve and the buggahs get their fingers rapped hard.
Rob
Will keep an eye/ear out on a couple other forums I post on and will consider shopping for my next purchases through your store.
Of course my CC is good or an EMT.
Nothing pressing atm to buy, but will search your store first.
Little consolation, but offering to do my part for a great supporter of CGN not to mention I despise reading of events such as this.
Hope for a Speedy Resolve and the buggahs get their fingers rapped hard.
Rob
the spank
CGN Ultra frequent flyer
- Location
- Planet Earth Wearing My Tinfoil Hat
Many retailers are doing EMT now for mail orders. When given that option I use it to purchase rather than my credit card. My card number got used at X-Mas by someone in Toronto trying to pay for a staff X-mas breakfast at a restaurant. Visa phoned me immediately as the purchase didn't match my usual type of activity or province of residence. They put a freeze on it right away. Wish I knew if the person got caught? Would be nice to think they got nailed.
Mystic Precision
CGN Ultra frequent flyer
- Location
- Summerland, BC
Every dealer will offer the pricing and payment to balance costs and profit. Some will have higher prices then offer deals with free this or that. Some will offer their best price up front and not worry about haggling. Discount programs come and go.
Then there is the "value" of information and service... an often overlooked benefit that can save customers alot of money in the long run. how much money did you save if you had to buy the stuff twice, or three times? What if the shipping and handling is high?
The consumer has to balance all of these and go with what works best for them - they should look at the ENTIRE cost of the transaction.. not just the price of the product.
A dealer has to balance their costs and profits to stay in business so they can keep servicing their customer base.
There will never be one simple answer and dealers, everywhere, fight this tug and pull.
What I know is that when a customer builds a relationship with a "mom and pop" retailer, the odds of getting better deals increases. That is quickly offset by a PITA customer who proves to be difficult to deal with for small amount of sales.
A website portal doesn't care if you have been there once or a 100 times. It doesn't care if the prices didn't get changed or if there is a misprint. The consumer that wants an instant result regardless if that is the best option or choice will really enjoy the click to shop experience. Maybe they don't get the right blend of stuff cause there was no one to help answer their questions..... but the transaction can happen in a flash....
So truly.... YMMV
Jerry
PS and how did we go so far off topic?
Unless the savings is worth it, I'll opt to use a CC for many reasons first.
CC advantages
Fraud protection from vendor (chargeback avalibility i.e.. Hoplite)
Reward points
Extra warranty, and theft protection
And a few others I can't think of at the moment.
Just saving 2.5% isn't enough for me to EMT
CC advantages
Fraud protection from vendor (chargeback avalibility i.e.. Hoplite)
Reward points
Extra warranty, and theft protection
And a few others I can't think of at the moment.
Just saving 2.5% isn't enough for me to EMT
gstprecision
Regular
- Location
- Frankford, On
I'll keep an eye out for these. I spent a good deal of my time on French hunting forum.
Hope they catch them.
GST
Hope they catch them.
GST
After the third order (we didn't ship it) we called M/C and they said it was approved (we later cancelled it) but would not contact the card holder. It was the next day they advised it was unauthorized and reversed the charges and said we were on our own to recover our lost product/money. Police in Edmonton were very helpful but this was passed on to Laval PD and we have no idea what they will do. Phil.
Yeah... hopefully they follow up. Seems like MC dropped the ball when not following up with the card holder as now thst persons card is compromised and they may not even know.
There was no indication of any "problem" in the clearing box or by phone when we called direct...until the next day!!! I will send a PM with more info. Phil.
verminaard
CGN Regular
- Location
- SW Bantario
To me as a consumer, that is a horrible idea. At a minimum I am able to save $500 a year on shipping costs by shipping to an address which isn't the one on file.
When the card isn't present, it is tough without an additional authorization step. At one point I seem to remember some cards/sites required you to log in to an additional portal... verified by visa maybe?... after the card/cvv info was submitted, but I can't recall coming across one in a very long time.
X reload uses that portal. I had to call visa and change my password lol... Extremely big headache.
We have now changed our procedures in credit card mail order sales to hopefully give us more protection. Phil.
Unfortunately unless the card is reported as stolen you wont. It takes about 4 weeks (it did with us anyway) for the credit card company to advise you that they are "clawing back" the charges. You can appeal it with the issuing card company but you almost always are unsuccessful. Been through it a couple of times. That's one of the reasons I'm not thrilled with the accepting the use of credit cards to pay for transportation services.
EMT is always an option but many customers want to use their credit cards for the air miles and delayed pay back option. We are trying to be as fair as possible to the vast number of honest customers and not penalize them for the crimes of a few. Phil.
