Bought an expensive scope from them. They initiated a phone call and kept me up to date/informed that there'd be a delay from customs. Customs never did approve their US exporter's permit, but they had also ordered the scope from Japan. Japan beat the US in supplying same scope. Grouse River called me ahead of time and let me know what was happening and that it's on the way. So things took longer for things to arrive from Japan, but at least they kept me in the loop.
When it arrived, Grouse River enclosed a self stamped/pre paid postage sticker so that if there were any problems within a set amount of weeks, I can send it back without cost to me. I have to say this was the first time ever (and I've been dealing with gun places for quite some time) that I've ever had a company pro-actively call me, AND send me a free postage voucher should a return be necessary.