Had to cancel my order

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mini_cal

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I made an order on June 13, 2012 for a Ruger 10/22 carbine (4 in stock at the time) and a box of Lightfield HV Super Star.

You guys require a copy of my PAL, and it was just approved so I emailed asking if it was okay to wait for my PAL to come in and I would immediately scan and send it over. I was told that would be okay. (I provided my PAL # from the CFO)

Yesterday, June 22, I received my PAL, so I scanned it, emailed it and called in right away for my order. Spoke to a girl who said everything looked good and it would update on the site shortly and my order would ship out soon. Also asked to replace the shotgun ammo with 2 boxes of rimfire ammo.

Waited all day, no changes, so today I called in to see what was going on. I was told by a different girl that there is no longer any stock of the 10/22 (the website says sold out now, I watched the stock number dwindle down, but when I made my order, the stock number accounted for my order).

I asked why and was told perhaps multiple order were shipped, and even thought the 10/22 I wanted was spoken for by me, it was still shipped out. Asked if I wanted to wait for the next shipment of 10/22, though there was no timeline on when it would arrive. So I had to cancel my order.

Kind of disappointing after all that eager waiting to find out the rifle I wanted was sold. Good thing I called in again today to find out. Sadly I will have to take my business else where. I was looking forward to dealing with a business within my province.

At least the customer service on the phone was friendly :)

Just thought I'd post my experience. Guess I'll have to wait a bit longer for that 10/22.
 
Yes, our inventory was off by one unfortunately and I do appologize. One of the guns was a pink laminate 10/22 and I put it on the website as a regular carbine which screwed up our online inventory. Hopefully we'll be getting more shortly and we'll be more than happy to give you free shipping for the mix up if you want to order one when we get more in.

Again our apologies for the mix up.

Ryan
 
Thanks for the quick response.

I was actually hoping to get the 2 boxes of ammo with my rifle. I've already ordered another 10/22, but was wondering if I could take up that offer on free shipping on the ammo I wanted. If not, that's understandable.

Thank you.
 
That would make them lose money. Shipping 2 boxs of ammo for free would end up costing them more money then they would make on the ammo which is silly to do if they did do that all the time they wouldn't be in busnies.
 
I can't on the ammo but if you get another gun in the future we'll work something out for you.

Just edited. Phone autocorrected can't to can.
 
Last edited:
Chemist said:
I can't on the ammo but if you get another gun in the future we'll work something out for you.

Just edited. Phone autocorrected can't to can.
Click to expand...

I know mistakes happen. But you admit it was YOUR mistake and we're all reading this. This is a new PAL holder and new to the gun world. Take your $10 loss, ship the kid his ammo, and keep your reputation intact. For a few bucks you're making us all think twice about your business?
Best of luck.
 
lol think twice about his business all you want the kid can go buy some ammo from walmart for his 10/22 the ammosource is a great place just read around a bit im sure people will still buy from them
 
Unfortunately I can't offer free shipping, $20, on something I make $7 on. If he decides to purchase another firearm in the future I'll be more than happy to give him free shipping.

Ryan
 
Just locking this, getting to strange. OP, keep me in mind next time and your get free shipping on the gun.
 
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