This does help!
Henry warranty issues / grech outdoors advice.
- Thread starter 308holemakeinvisiblesoul
- Start date
This does help!
Absolutly! I'm hoping Henry pulls the contract tbh. They are a great manufacturer that shouldn't be bothering with a business like this.
I have a single shot Henry that has a recall on it. They say to send it to Gretch for repairs. There is no way I am going that route with all of the horror stories that I have heard. I will use it as is or it will be a safe queen. I will make sure that I check who does the warranty work for the manufacturer before I make any future purchases.
You need a new barrel. After being into guns since 1960 I have dealt with "Grech Outdoors" 3 X and will never do it again.
My friends have all had the same exsperience. Keep contacting the Manufacturer of Henry & telling them your story until
you get that new barrel or new gun.
It is a sad thing that Henry can't find a good warranty shop.
My friends have all had the same exsperience. Keep contacting the Manufacturer of Henry & telling them your story until
you get that new barrel or new gun.
It is a sad thing that Henry can't find a good warranty shop.
Ok everyone. I was able to contact the president of Henry and it sounds like Henry Arms will be replacing the rifle. Had apologized for the issues and sounds like will be making it right. I have asked what the future looks like for Henry Warranty work and will let everyone know what the reply is and what the outcome ends up being with this fiasco.
Thanks everyone for the advice and help.
Thanks everyone for the advice and help.
Hey all - so I got a reply from the president as well as the export manager for Henry Arms. Some was good news, some not so much.
The president, Anthony Imperato assured me that Henry will make this right. Is sounds like I will be having my rifle replaced with a new rifle of the same model. I had asked if I could pay the difference for another model to which he replied that it wouldn't be a problem. Even asked for my sized for some swag. A decent response and effort to make things right.
The export manager Thomas Kotz did not seem to be on the same page as the president. I guess I'm not allowed to boat the difference for a different model. They must replace my rifle with the same model - period. Not sure if there will be swag, doesn't matter either way.
I am pretty much forced to deal with John at Grech Outdoors for the rifle exchange. I was very blunt about my feelings toward John and his deplorable customer service and arrogant, ego filled attitude towards his customers. The entire thread was CC'd between myself, Anthony, Thomas and John. So I knew he was going to be reading my replies. I had put in the end that my hopes were for John to do the right thing and have this transaction happen smoothly and efficiently and hopefully him and I wouldn't have to deal with each other ever again. 2 minutes later John calls me. At 0715hrs, and proceeds to kiss my arse for 15 minutes on the phone while he is claiming that he was emailing me and I must not have received his emails - whatever.
IN THE END I asked Henry what was going to be happening with their relationship shipbwith Grech and John... that I was waiting to know what thensituation was before buying my daughter the lever .22 she has wanted. The long and the short of it is, it sounds like Grech isn't going anywhere...
Therefor when u get the new replacement in, I will be selling it ASAP and going with a Marlin. Henry has lost me for life as a client.
The president, Anthony Imperato assured me that Henry will make this right. Is sounds like I will be having my rifle replaced with a new rifle of the same model. I had asked if I could pay the difference for another model to which he replied that it wouldn't be a problem. Even asked for my sized for some swag. A decent response and effort to make things right.
The export manager Thomas Kotz did not seem to be on the same page as the president. I guess I'm not allowed to boat the difference for a different model. They must replace my rifle with the same model - period. Not sure if there will be swag, doesn't matter either way.
I am pretty much forced to deal with John at Grech Outdoors for the rifle exchange. I was very blunt about my feelings toward John and his deplorable customer service and arrogant, ego filled attitude towards his customers. The entire thread was CC'd between myself, Anthony, Thomas and John. So I knew he was going to be reading my replies. I had put in the end that my hopes were for John to do the right thing and have this transaction happen smoothly and efficiently and hopefully him and I wouldn't have to deal with each other ever again. 2 minutes later John calls me. At 0715hrs, and proceeds to kiss my arse for 15 minutes on the phone while he is claiming that he was emailing me and I must not have received his emails - whatever.
IN THE END I asked Henry what was going to be happening with their relationship shipbwith Grech and John... that I was waiting to know what thensituation was before buying my daughter the lever .22 she has wanted. The long and the short of it is, it sounds like Grech isn't going anywhere...
Therefor when u get the new replacement in, I will be selling it ASAP and going with a Marlin. Henry has lost me for life as a client.
Maybe try contacting Henry directly like I did? I did get somewhere with them. Once this new replacement comes in, I will be selling it and moving on from it all.
Anthony Imperato is a quality individual, I have had many interactions with him that show he is a man of his word and cares about his customers, Henry USA service is impeccable and the gold standard for customer service in the industry... that said, it is unfortunate that USA/Canada trade laws on import/export and trans-border shipping of gunparts makes it necessary for firearms companies to use a contracted service center here in Canada. I don't believe for one minute that Anthony Imperato will tolerate his company's reputation being tarnished on this side of the border by bad CS... given enough stories and some time I am sure that Henry will find a better way to do things. This is not just a Henry problem, it has been a problem for Ruger and Browning... Leupold got lucky, or did their homework as Korth has proven excellent to deal with.
Contact Henry and ask themto send you the parts and you will take it to your own Gunsmith for repair
I agree, Anthony is a top notch individual. However the statement made by the export manager Thomas Kotz sounded like they were defending their choice in hiring Grech and that they don't plan on changing it. This was Thomas's exact response:
#
As to our relationship with Grech Outdoors, John came highly recommended by a number of Canadian Retailers and Importers when I began shopping for a Warranty Center in Canada 10 years back.
He was already well established and knowledgeable and has since landed other well known brands to service.
While I’m quite sure there are instances where something slipped through the cracks, I don’t know him to be someone to not right a wrong.
At the end of the day, he is working under our direction, as in this case.
I'm not counselling you to do this but I would probably say to that John, "Not everyone thinks you're gunsmith. You've already seen this gun once, you said you fixed it. And it still doesn't work."
Of course they are defending their choice made on who to handle warranty work in Canada.
Every business that head-hunts an representative of their company will have their back.
Its at the end of the day when they have a review they decide to either continue with that choice or they move along to someone else.
Expecting the Home Office to publicly slam said representative simply isnt going to happen.
Dont know where people are thinking us .03% of the Gun Market in North America really have a BFH to weild when it comes to buying firearms.
Rob
If they are a sponsoring business with their own forum here, hopefully Anthony will read this thread and get some valuable feedback from it. He should also know there have been similar serious complaints about Gretch with its S&W customers since the retirement of Murray Charlton.
But as stated earlier, it's unfortunate that ITAR regs. make it so difficult for Canadian customers and service centres to get parts from the U.S.
But as stated earlier, it's unfortunate that ITAR regs. make it so difficult for Canadian customers and service centres to get parts from the U.S.
