Holosun Warranty Nightmare

[Johny357]

Has anyone had issues with holosun canada not responding after receiving an item for warranty claims.
I had been in contact with a representative from holosun in regards to a warranty issue. He opened a claim and provided me with a return label. The return was received and signed for, however 50 business days and multiple emails and phone calls later with zero response I'm left... speechless. I've never dealt with them before but to me this does not seem normal.

Any advise would be much appreciated !!

John

 

[Armourall]

And everyone said Trijicon was bad.....

 

[banger]

That’s exactly my experience too.
I sent my scope to them 2 months ago.

 

[Foxer2373]

And this is why I buy vortex!

Sent mine in due to defect, sent me a new one and a free shirt for the inconvenience within 2 weeks of first contact.

 

[Poznan]

Damn that doesn't bode well. I just shipped my 510c for warranty service......

 

[LFODT]

Tagged.
As I am currently considering a purchase.

 

[trailskinpat]

And this is why I buy vortex!

Sent mine in due to defect, sent me a new one and a free shirt for the inconvenience within 2 weeks of first contact.

Exact same experience for me . And I’m about to send another one , I own a few and they see heavy usage.

 

[medvedqc]

And everyone said Trijicon was bad.....

for trijicon did you tried to deal directly with the us customer service and not our canadian importer?

 

[OkayShooter]

And this is why I buy vortex!

Sent mine in due to defect, sent me a new one and a free shirt for the inconvenience within 2 weeks of first contact.

I sent them my broken Vortex Venom. The same day that they received it, I had a tracking number for a new one.

 

[Armourall]

for trijicon did you tried to deal directly with the us customer service and not our canadian importer?

I have two SRO's that have never been a problem. 25000 or so rounds on one (pistol) and about 500 on the back up. I am not complaining as I purchased them both for the long haul.

 

[Dufalteinde]

is it true holosun only have 1 year warranty? I was going to buy a laser from them yesterday then I reconsidered.

 

[Poznan]

Damn that doesn't bode well. I just shipped my 510c for warranty service......

Just to update my post.
I recieved a shipping label for my sight. Dropped it off at the post office. Then a week later (today) I received my replacement sight.
Pretty darn happy!

I bought this sight 3 years ago

Also it seems it was shipped before they even received mine !

 

[medvedqc]

Just to update my post.
I recieved a shipping label for my sight. Dropped it off at the post office. Then a week later (today) I received my replacement sight.
Pretty darn happy!

I bought this sight 3 years ago

Also it seems it was shipped before they even received mine !

at least they got with an happy customer. very important.

i always wonder what any kind of sight is good if any services is needed. but at least you got one.

 

[winson82]

I can only comment on my experience from roughly 4 years ago. Contact customer support about my red dot acting up and they said no worries we'll just send a new one after you send yours back. Standard, got the shipping label quickly, sent the broken one back, received new one fairly quickly. Again this was 4 years ago or so and a lot of things change in that span of time!

 

[Buck1950]

Did OP and others get resolution YET ??
Hate it when things are un-resolved.

 

[banger]

Update….

I called this morning and spoke to James. He apologized and stated they had some issues. Less than two hours later I received CanadaPost shipment notice. Should be here in a few days.


New 510c received.