Is it really worth shopping at this store? TENDA

I placed my first order with them earlier this year. They short shipped me and when I let them know I didn't get everything I paid for (through multiple emails and phone calls) they told me to count it again because they shipped it all. I left them a negative feed back and said I was going get a partial chargeback on my cc, then they miraculously decided to refund me for the amount they did not ship. Poor shipping practices, poor customer service. I'll shop other places. YMMV.
 
I have had really good luck. Fast shipping. Proper stuff. But I imagine they ship a absolutely insane amount of product. I really would be interested to know how much. But I feel like it would be shocking. So screw ups are bound to happen. And those that have to take the calls and all that likely are pretty tied up. I’m sure there is a real process to it. Checking and correcting orders. Keeping track. Ect.. So one has to give them a bit of slack. Not too much. But a bit. I’m sure they have good intentions and they do provide what this community loves. Guns and ammo!!!
 
AB.boy said:
I placed my first order with them earlier this year. They short shipped me and when I let them know I didn't get everything I paid for (through multiple emails and phone calls) they told me to count it again because they shipped it all. I left them a negative feed back and said I was going get a partial chargeback on my cc, then they miraculously decided to refund me for the amount they did not ship. Poor shipping practices, poor customer service. I'll shop other places. YMMV.
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As others have said have ordered a ton of stuff from them no issue. Shipping can be little slow at times but nothing major. Only issue was some ammo marked instock but actually didn't have any. They offered option to refund or wait, I took the refund and it was done right away.
 
Avoid unless you like placing an order for products that say In-Stock only to have them cancel it 3 weeks later with the comment out of stock. Has happened to me twice in the last 12 months... Lots of other dealers who know what customer service is.
 
If they don't have the items in stock they'll let ya know....Small businesses are not Amazon with massive supply chains and billion dollar incomes through systematic schemes of manipulating governments and postal services to get cheaper rates than anyone else while avoiding a large amount of taxes.....

Every store is likely taking a big hit right now...attacking them because there not perfect online is a childish thing to do. Sometimes as an adult you must be patient because of the nature of this type of business and the obvious government hoops they must just through to supply us all with the products we want.

If your not happy your free to shop elsewhere and vote with your dollars or contact management and discuss the problem you are experiencing and suggest a resolution if you have one. There is little benefit whining.
 
For me its worth ordering from Tenda. I’ve made a few orders this last year from them without issue and great prices. My latest order was made May 2, 2020 and it was shipped today, May 5 2020. No problem.
 
I have to agree! I’m 5 minutes from Tenda
I place an order two weeks ago they charged $20 shipping on $80 order and I still don’t have it.
Makes me wonder. Do they even want to stay in business or are they just giving up.
 
Over a dozen orders with Tenda over the past couple of years. Not a single problem. Usually one of the first vendors I go to when looking for gun related stuff.
 
I placed an order on a rimfire - couldn't pass up the offer they had it listed at;

Placed April 20th 2020 / Order Processed April 20th
Order Completed With UPS Tracking April 27th
Item At My Door May 5th West Coast BC

I'd say with the current times/covid nonsense that is pretty dang good and I am very happy with the product that arrived
 
I placed an order Wed April 29 for a Mossberg shotgun. Tracking # given to me Friday, Canpar picked it up Monday and tracking shows it's headed my way.

Pretty good for Covid ordering.

I've also ordered from them in the past from no issues.

Restricted transfers are taking a crazy long time in some provinces.
 
I bought an upper for my AR lower in April from Tenda as I sold the old one, than this all happens.....

Tenda ends up keeping my paid for upper, when I got to them they said we are sorry, and refunded my Visa.

The timing really sucks, but it did save me lots of money. Other than be slow and busy, they are okay, too bad my lower has nothing to pin to. :(
 
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