Is this normal? S&W 629 4.2"
- Thread starter G37
- Start date
where the gun came from is immaterial..he paid EPPS for a new gun..what he received is unacceptable and EPPS should send him another or refund his money and send that one back to S&W. To tell a customer.."to bad" and walk away is disgusting. Canadian gun owners are a pretty tight knit community thanks to the internet..word travels fast...some companies seem to think they are still in the old days where word of mouth never got outside the county..
No sir, it was suggested that Epps had done the damage to the gun by fireing it or somebody playing with it. Seeing as mine didnt come from epps and looks the same, i say that Epps didnt do the damage. As far as their customer service , well ya thats a different story.
I feel for the org. poster but as to it being dirty, I have bought a number of new S&W revolvers in the last two years and at least two of them have been very dirty in the box. Sorry to say clean it and get over it, it is not worth worrying about. Second the damage or what appears to be damage Sucks. The fact that Epps doesn't give a rats A$$ that doesn't surprise me one bit. There have been many posts on here about there poor customer service when things don't go right.
In this case I think that this is a warr. issue and not there problem as we don't know if the gun works fine or not as the org, poster has not shot it. In saying all this I would not be happy either as it sucks to buy something new and get what appears to be less then new.
Graydog
In this case I think that this is a warr. issue and not there problem as we don't know if the gun works fine or not as the org, poster has not shot it. In saying all this I would not be happy either as it sucks to buy something new and get what appears to be less then new.
Graydog
PorkNBeans
Regular
- Location
- Central Manitoba
that sucks but thanks for posting your experience. a $35 refund? i'd pass on that one too. good luck.
How can a reputable retailer ship "something" in that condition passing it off for new? Do they not give it the once over knowing the customer can't or do they use the opportunity to sell questionable products then tell the customer "tough luck...send it in for warranty".
If this is the case.... its disgusting. G37, I hope things work out for you.
If this is the case.... its disgusting. G37, I hope things work out for you.
that's what I was talking about..their lack of customer service..if I was them I'd be very pissed that S&W sent me a defective firearm and I certainly wouldn't be f**king over a customer that bought it.
That is not normal and I'd be really pissed. It's a new item and it's defective before you even fired it. Do not waste your time.....return it for a FULL refund. Why should you go through the warranty process on something you didn't even get to use yet????
Actually, they are reputable to not giving a $hit when the customer has a problem. A reputable retailer would check the firearm before shipping it. A "new" dirty gun is not cool, a damaged "new" gun in not acceptable.
I'm glad most of you feel the same way. What's done is done. Sloppiness on S&W perhaps at the end of the day.
I was relaying the story to a buddy of mine and we arrived to the most likely scenario. As revolvers do require a bit more care in fabricating, it's very likely it was a "Friday" gun. The parts might not have been fitting quite right and in a rushed-fit the assembler forced parts together in order to complete and get out the workplace. Seriously. Oh well.
If anything, I hope this story can be a cautionary for others thinking about buying "online" and what to expect when things go bad; this is my first negative dealing.
But, I move quick. The 629 is already sitting at the post-office. I hope to get an update next week, or at the very least confirmation that it has been received.
I'm very interested to hear what Murray has to say on the matter.
Who knows, as STRIKER suggested I might end up at the end of this with a nice, smith-tuned 629.
Trying to make light of a crappy situation. It could always be worse though (keep telling myself that)
P.S. GunGuy34, it looks like our revolvers were made back to back... the last digit on my S/N is "0." Would yours be a "9" or "1" by any chance?
I was relaying the story to a buddy of mine and we arrived to the most likely scenario. As revolvers do require a bit more care in fabricating, it's very likely it was a "Friday" gun. The parts might not have been fitting quite right and in a rushed-fit the assembler forced parts together in order to complete and get out the workplace. Seriously. Oh well.
If anything, I hope this story can be a cautionary for others thinking about buying "online" and what to expect when things go bad; this is my first negative dealing.
But, I move quick. The 629 is already sitting at the post-office. I hope to get an update next week, or at the very least confirmation that it has been received.
I'm very interested to hear what Murray has to say on the matter.
Who knows, as STRIKER suggested I might end up at the end of this with a nice, smith-tuned 629.
Trying to make light of a crappy situation. It could always be worse though (keep telling myself that)
P.S. GunGuy34, it looks like our revolvers were made back to back... the last digit on my S/N is "0." Would yours be a "9" or "1" by any chance?
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I'm glad most of you feel the same way. What's done is done. Sloppiness on S&W perhaps at the end of the day.
I was relaying the story to a buddy of mine and we arrived to the most likely scenario. As revolvers do require a bit more care in fabricating, it's very likely it was a "Friday" gun. The parts might not have been fitting quite right and in a rushed-fit the assembler forced parts together in order to complete and get out the workplace. Seriously. Oh well.
If anything, I hope this story can be a cautionary for others thinking about buying "online" and what to expect when things go bad; this is my first negative dealing.
But, I move quick. The 629 is already sitting at the post-office. I hope to get an update next week, or at the very least confirmation that it has been received.
I'm very interested to hear what Murray has to say on the matter.
Who knows, as STRIKER suggested I might end up at the end of this with a nice, smith-tuned 629.
Trying to make light of a crappy situation. It could always be worse though (keep telling myself that)
P.S. GunGuy34, it looks like our revolvers were made back to back... the last digit on my S/N is "0." Would yours be a "9" or "1" by any chance?
Mine says 629-8 and serial ends with "6"
I was gonna send mine to Murray anyhow down the road to get it tweeked. Im gonna shoot it a bit first and see how it handles. You cant go wrong sending anything to Murray, he does good work. Im interested in his opinion as well, keep us updated.
G37. I have had a smith and Wesson only worse than yours. It was a 686 7 shot 5" and after 14 rounds my cylinder stops looked just like yours. I spoke with the shop where I bought it and with two smiths who all thought it looked normal. ( not the brightest folks) It's NoT. The timing is out. I called Murray and he had me send it in to MD Charlton. It took 6 months to get the replacement parts out of the US. He repaired it no charge. Most importantly he kept me informed of the process. I have learned S&W are making guns fast and this is much more common than a lot of folks know. smith stands behind their products and will fix them under warranty. If you can have Murray Tune it to his satisfaction it would be money well spent. Epps is not capable of fixing this and should have offered to send it in for you. In the end you did the right thing and will own a good pistol. Hope this helps a little.
- Location
- Niagara Region, Ontario. For now
Epps = Garbage service
S&W = Definitely not what they used to be.
Lesson learned = Buy a Ruger from somewhere else!
S&W = Definitely not what they used to be.
Lesson learned = Buy a Ruger from somewhere else!
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I'm surprised someone from EPPS isn't in here with their "explanation"..like I said..we are a tight knit community now. 15 years ago no one except G37's friends would have known about the defective revolver and the crappy customer service..
Not so much today..
Not so much today..
^Striker, you have missed a few epic 'Epps customer service' threads in the last year or so.
Disappointing what passes as quality these days and saddling the end Customer with resolving the issue(s) is troubling. I haven't bought a new firearm in years, but will be soon, and I will do so in person with an extremely critical eye.
To the OP, patience and good luck.
Disappointing what passes as quality these days and saddling the end Customer with resolving the issue(s) is troubling. I haven't bought a new firearm in years, but will be soon, and I will do so in person with an extremely critical eye.
To the OP, patience and good luck.
That S&W is not timed properly. Cylinder stop is dragging acrros the cylinder face all of the time. That is incorect it should touch cylinder only at 1/3 the distance between two notches. I would love to see detailed pic of the cylinder stop protruding from the frame and firing pin hole.
Epps = Garbage service
S&W = Definitely not what they used to be.
Lesson learned = Buy a Ruger from somewhere else!
You are right about EPPS service
You are right about the S&W not being what they used to be but then what is?
Don't kid yourself Rugers have lots of problems of there own, just go on the Ruger forums and read about them
Graydog
