Lee Customer Service

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abbadon

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3 Weeks ago i got a case stuck in my 30-06 full length sizing die. While trying to remove the case i priety much destroyed the threading for the neck siding rod locking collet. I mail it back to lee with a short description of what went wrong, including the fact that i drstroyed the threading through the use of brute force and ignorance.

Yesterday i open the mail box, and waiting for me is a package. It has a brand new die, a tube of lee case lube, and the most important thing in my mind. A hand written note explaining how to avoide getting a stuck case in the future, as well as them stating that it may have been possiable that the inner die was not polished enough orignally. And the tech wishing me good luck with the new die.

This is by far the most amazing customer service i have ever experienced in my life.
just wanted to share
 
and yet when the linkage broke on my 30 year old press they sent me a list of $60 worth of parts I'd need to replace and upgrade it lol
 
Mark-II said:
and yet when the linkage broke on my 30 year old press they sent me a list of $60 worth of parts I'd need to replace and upgrade it lol
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And they sent me all the parts to replace the linkage in my 30 year old, second-hand-to-me Challenger for free. I'm not sure why they did that to you, but I have had NOTHING but great warranty service from Lee for everything from bent de-capping pins to me getting a case jammed in a collet die, applying so much pressure that I broke the turret plate in my value turret press. Sure, it cost me shipping there, but everything came back new, and they paid shipping back, AND threw in 2 extra pins for that sizing die, probable cause, and proper instructions for future use.
OP, I notice that there have been 110+ views of this thread, but only 3 replies. I assume that's because plenty were ready to join in and bash Lee but left when they saw you were praising the whipping boy.
 
Well, the bloke said that the part was still available for something like $5, but that shipping would be more than $20, and so suggested the entire handle and linkage upgrade.

I ended up getting the required part numbers from them and ordering from Higginsons.

Press owes me nothing after all of these years, and the new handle is nicer than I thought it would be, so I'm happy. Maybe I made a mistake in telling him how old it was and how many tens upon tens of thousands of rounds it had done.

At least those blasted roll pins are gone now!
 
I had a couple new hand primer linkages sent out for free when I tried to buy a replacement a few years ago.

The Lee mission statement was to make reloading equipment accessible for as many people as possible. Their stuff often isn't the Cadillac version but it's generally darn good for the price when compared to others.
 
been trying to figure out what reloading equipment and such to get. Lee base don price is a great starting point. But the more a read stories liek this the more I think i will just be a lee fan boy and be done with it. I agree the other guys stuff may be the best out there but lee stuff is still good and this kind of customer service deserves respect.
 
ruffbird said:
I have always been pleased with Lee reloading tools & with so many different ways to reload
made it possible & much easier to get into this hobbie. I like my Dillon stuff too but I will always be a Lee fan...
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Totally agree. The fact that i forgot to budget a case trimmer into my reloading plans, and that they had a soulution for less then $20 has made me a LEE fan. Not to mention the carbide resizing dies for cheap and a 30 dollar powder measure that is bang on.
 
GT_Hawk said:
been trying to figure out what reloading equipment and such to get. Lee base don price is a great starting point. But the more a read stories liek this the more I think i will just be a lee fan boy and be done with it. I agree the other guys stuff may be the best out there but lee stuff is still good and this kind of customer service deserves respect.
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Another interesting thing about Lee in my experience is that in #### Lee's first edition of Modern Reloading, they included a form at the back of the book. This form allowed someone to encourage a new reloader. They did this by filling out the form, attesting that the person they were mentoring was a new reloader, and then they could order refurbished equipment at basically free prices.
This form is NOT included in the newer editions, but, when my oldest son was ready to start reloading last year, I thought I would see if this form was still honoured since it was nearly 20 years old. I called, they said, "Sure. If the form hasn't been already used, the it's still good."
A Classic cast turret set cost me $100.00. He is set for life.
 
I use lee where I can and RCBS, LYMAN where it counts. My presses are an orange crush II and a rock crusher for sheer strength and longevity...my luber sizer is an RCBS for versatility, and my case trimmer and powder scale are also Lyman but many of my sizing dies and my M die are Lee, as are my deburring tools, primer pocket cleaners, primer tray and powder funnels.
I'm not a fan of their new cheaper than cheap casting molds but I do own a few of the older ones that actually have steel locatin pins and bolt together handles.
As for powder scales they are all made by Ohaus so why pay more for a green or orange Ohaus scale?
I bought an orange one because it was available at the time.
 
But Lee stuff is no good. Doesn't everybody know that by now? :p

Ah, but what do I know. I have used Lee reloading equipment for a long time. I have no complaints. I use other brands too, so I am not one track minded. :)
 
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