Lee Precision customer service

Buckmastr

Buckmastr

CGN Ultra frequent flyer
BANNED
Rating - 100%
378   0   4
Location
Alberta
I have broke many parts of reloading equipment over the years. Some even due to my negligence if you can believe it. :)
RCBS, Redding, Lyman one phone call and the replacement parts are mailed no charge.
Lee, on the other hand, free first part, charges me for second plus dings me 20$ for the shipping.

What's with these guys? Get with the times!:kickInTheNuts:
 
I’ve got a decent amount of stuff in my cart at lee. Some of it spares, some to replace broken. The shipping is $40us to get it here. It would probably cost $200 to buy it all, but the part I actually need is probably $40 alone landed here. Either way I’m spending out of my pocket. I guess get as much as you can for your shipping. I don’t see the policy changing anytime soon.
 
I had a die that wasn't machined correctly, emailed them a picture of it beside a same die from a friend, they sent me a replacement for free (including shipping), no hassles.

We'll see how the second part goes when it comes.
 
Buckmastr said:
So it appears they have no consistency on how they treat their customers.
Click to expand...

None watsoever. Sometimes I've ordered a bunch of parts and everything was free, sometimes I ordered a few and they charged me 10 or 12$ shipping and the part was free. They once charged me for the part (a few cents) but gave me free shipping. Go figure...
 
I've been lucky, any time something broke I always just sent an email with a photo and a brief, polite explanation. They have always sent the parts free of charge immediately. I've never paid for warranty stuff from Lee.
 
Higginson Powders in Hawkesbury, Ontario handles Lee precision in Canada. I do not know if they do the warranty stuff but are very fast and accurate when they ship.

Scott
 
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