There warranty and service is IMO worse than their product.
I will not support them every again.
Had a collet die jam on a case , no it wasn't my first use or first case I ever sized , which is what they think was the problem as they attributed it to use error , ok, so I ask if they will warranty the pieces for the die, they said sure no problem, they will replace them no questions asked if I purchased the parts and paid for shipping(which was more than buying the complete die locally).
There is a reason that their product line is priced as it is.
Now, RCBS has been beyond expectations, I couldn't pay for parts even when I asked to pay for them! I will continue to support RCBS, Redding, Forster.
Lee and Hornady , well , that is for whomever want it I guess.
There is no time for poor quality tooling.