You can buy cheap priced nice sks and svt at other places other than lever arms that don't treat you like you're pigeon excrement. Personally I like the be treated well as a customer, but some others like being treated like crap, maybe it's a masochistic thing.
But whatever its your cash, do what you want.
I agree their customer service isn't great and with many people entering the firearms world for the first time, making a purchase with them could put them off which is extremely unfortunate.
To me, if I want a cheap and fast meal where someone takes my money and shoves a tray of food at me, I go to McDonald's. If I'm going some place for the ambience, friendly smiles and good times,and generally having smoke blown up my rear by somebody pretending to care about me and my needs when in reality all they want is my money, the keg. (You pay more to be helped more thoroughly, and a tip is expected at the end of your servers service for the evening)
I really don't get why people need to feel loved and adored because they are buying something. It's like lonely elderly people who need attention so they go to the hospital, mechanic, accountant for someone to chat with. That's not to say that expectation of friendly helpful service is wrong from a business, but in reality Lever must make most of their money on SKS and milsurp ammo over anything else. Their prices on brand new guns that I might have more detailed questions about are not priced competitively most of the time anyways (I wouldn't buy a new gun there).
When you're competing with every other firearms dealer in Canada selling SKS for sales, the less time they spend trying to convince you to buy at the lowest price in the west for a cash and carry rifle the better off they are (From the owners perspective). Lever will never change with the current owner steering the ship, so why bother going on about it, and how terrible they are?
*Puts on flame/shill suit again*