Long time customer and won't be back!

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Hvacpimp said:
I understand that the situation might have been annoying but swearing will get a person nowhere in these situations right or wrong. Morgan may have misunderstood just like half of this thread what you were talking about or asking him. Cooler heads will prevail. For instance just the other day I was at a no heat service call. The customer was swearing and blaming the company acting crazy, there was no getting through to this guy. As icing on the cake, I then told him that we would have to order the part and it will take two days to be delivered, so he had no heat waiting for two days.... the joke was on him as I had the part in my truck the whole time. If he was nice or acted somewhat normal I would have fixed it on the spot lol. That night my house was sitting at 74 degrees, I wonder what his was!
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Wow, whats the name of your company so I can avoid it? Have you never had a bad day? God knows what his issue was, but what did you accomplish by this? Oh, you taught him a lesson, I see...I'm sure if you had fixed his issue quickly, his attitude most likely would have changed, and maybe he even would have apologized to you.
 
If you want us to agree with you and stop supporting FA outlet....Then we need to look at the emails and make up our minds. Proof is in the puddin.
 
Hvacpimp said:
I understand that the situation might have been annoying but swearing will get a person nowhere in these situations right or wrong. Morgan may have misunderstood just like half of this thread what you were talking about or asking him. Cooler heads will prevail. For instance just the other day I was at a no heat service call. The customer was swearing and blaming the company acting crazy, there was no getting through to this guy. As icing on the cake, I then told him that we would have to order the part and it will take two days to be delivered, so he had no heat waiting for two days.... the joke was on him as I had the part in my truck the whole time. If he was nice or acted somewhat normal I would have fixed it on the spot lol. That night my house was sitting at 74 degrees, I wonder what his was!
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:) :) :)

I bet the boys over on hvactechgroup.com will get a kick out of this screenshot…

You wouldn’t be silly enough to go by the same username over there too, would you? ;)
 
sgt.rock said:
Customer is always right......UNTIL YOU SWEAR AT STAFF. Then customer can GTFO
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In retail its not about who is right or wrong, its about who walks away with the money in their pocket.

The store owner can always reward the staff with a little extra bonus for taking the higher ground and defusing a bad situation.

Some of the most foul mouthed customers are also sometimes the biggest spenders..."sticks and stones".... :)

JMHO though.
 
Sometimes discretion is the better part of valour.... at least for the life of a business...ultimately they need him more than he needs them. Really depends on how much Sh-t they want to eat to keep a customer.
 
I got burned by a computer glitch when I checked out and was charged for a mccabee receiver set. Somehow their system didn;t register my order despite my card being charged.
mid last week i emailed sales with my transaction number to see if they had tracking info. My email was responded to by Alfred and he regretted to inform me of the website issue and that they would refund to my card. They also gave me a coupon code for a discount on a future order which was nice.
Took a few days longer than I thought for the refund to go thru but I got it and I have zero complaints about customer service. Now the website.... well that was a crappy experience missing out on the receiver set but hey.... if it was meant to be , I'd have a tracking number eh?
LOL
I'll shop at FOC again if the need arises but I might call my order in next time to confirm stock
 
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