Long time customer and won't be back!

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Vewdu said:
That's not being a white knight. It's one thing to #### with a bad co-worker, it's another to #### with a customer like that. You're a gleaming P.O.S.

And you really are stupid enough to use the same name on hvactech. Rest assured, if I see your trucks outside of my sites, I will be inquiring how things are going.
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Rightly so.
 
Its been my experience that when you sense someone is unhinged and then call them on it.... they then become even further unhinged which proves your suspicions.

If the person is truely not unhinged (similar to the mantra in thd OP's signature), then said person would shrug it off like nothing...

The OP flew of the handle by creating this post (so that was likely the second time). In post #2 FOC called him on it again.... and he flew of the handle yet again.

Admittedly, of all years on CGN I never really explored FOC's site....oh cool... they got Bergara B-14 barreled actions.

I would not have known this had it not been for this post!
 
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BIG SHOOTZ said:
Lol why are so many people stuck on the out of stock item?

That was never the issue, the fact he kept pushing some no refund nonsense when I never attempted a refund lmao and could not even answer a simple question.
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1) It has been challenging interpreting your posts in this thread - if your communication with the retailer was even remotely like what you’ve posted here, it would appear that might be part of the problem.

2) You never asked FOC for a refund. But you emailed to let them know that the part you ordered didn’t fit. That sounds a little like asking for a refund without specifically asking for a refund. I don’t think it’s unreasonable for a retailer to respond with, “I’m sorry that part doesn’t fit but our policy on sale items is no refund “. Unless you’ve got a screenshot of your correspondence that shows otherwise, that’s how it’s looking like things went down.
 
BIG SHOOTZ said:
So I have been a customer and have bought a fair bit from you over the years. close to 4g in sales this year alone

With recent emails in regards to an order issue and dealing with "Morgan" this person has single handedly cost you a customer with their unprofessionalism.

Several orders were made 1 for a NRR set and a Midwest handguard, second for a lower parts kit, buffer tube and forward grip anyway

I get an email notice saying I was getting a refund for the lower parts kit I replied asked why as it was in stock when ordered etc and also said the handguard I ordered would not thread onto the NRR set.

The response I got was a cop out about the return policy "I never once asked for a return or even thought of it" was maybe expecting something along the lines of "Ohhh it looks like you ordered the wrong item to go with the NRR kit and you would need this one to work or a link to a different item or a different barrel nut that would fit my application, had even asked for the thread pitch on the NRR kit so I could research myself as the NRR kit had 0 instructions or information included but fell on cold ears!

But the straight up attitude about a return policy when I never asked was rather off putting and when I called Morgan out on it I get a reply email stating this direct quote from email

Wow you are certainly one unhinged individual.
Best,
Morgan

I would suggest retraining Morgan or taking away any customer service roles this person is involved in until they are fully equipped to handle it!
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dude.

dpms is 16 tpi and the nrr is dpms - as listed on the macdef site... there is a probably a reason they were blowing them out for $400 bucks. my money is on the midwest barrel nut lol
 
nowarningshot said:
I can personally relate to the op. Several apparently well respected businesses here are on my do not fly list. Usually it's a.fool me once fool me twice, don't get to fool me three times issue. Seems like this was a minor issue, magnified by the unhinged comment and double down.

Not sure what op or myself would gain by doing what the op did. I do know that regardless of who is right or wrong, the reply by the business early in the thread accomplished nothing positive for either the op or my desire to ever deal with the business.
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Yeah I hear you..... I have dealt with a lot of arrogance over the years from dealers..... but I tend to get what I want by biting my tongue and going through the process... then never dealing with them again.... no fan fair and never post on here because of cheerleaders
 
jmcgee said:
Yeah I hear you..... I have dealt with a lot of arrogance over the years from dealers..... but I tend to get what I want by biting my tongue and going through the process... then never dealing with them again.... no fan fair and never post on here because of cheerleaders
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Tons of fan boys on here it seems lol, but with a helpful tip from a fellow CGN member the issue was easy to solve in the end.

turns out the NRR had an abundance of cerakote on the threads and I just had to sent it on a bit harder.

At first it would just start and bind up I didn't want to wreck anything hence I asked the supplier for info and got nothing but the return policy crap lol.
 
BIG SHOOTZ said:
Tons of fan boys on here it seems lol, but with a helpful tip from a fellow CGN member the issue was easy to solve in the end.

turns out the NRR had an abundance of cerakote on the threads and I just had to sent it on a bit harder.

At first it would just start and bind up I didn't want to wreck anything hence I asked the supplier for info and got nothing but the return policy crap lol.
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So not only was it an unwarranted complaint, but 118 posts later you still haven’t grasped that the “return policy crap” was about the out-of-stock kit you had ordered.
 
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