Long time customer and won't be back!

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Best part of this whole thread is the bringing back on the term 'unhinged'. When was the last time anyone used that term or saw it used? It's not top of mind when thinking to tell someone off, that's for sure.
 
Lots of gun owners love to lick the boot that kicks them. Seems that is true with dealers as well as government when all of you rush to support bad customer service without listening to what the complainant was saying in the first place.
 
ReverendX said:
So the customer was pissed off and was complaining about your employer, so he was obviously upset about the service he received in the past. So you made it better by giving him more bad service by not completing his service call?

Imagine how that looks. You're driving a company van with HVAC decals all over, Lennox Dealer, Carrier Parts, a cool slogan "We won't leave you out in the cold!" Then you tell the guy that you need to order a part to get his heat back on. What HVAC company doesn't have furnace parts in stock for the winter? A shltty one.

Good job.

The best thing about tradesmen like you is that you give guys like me side job work to fix the mess you made.

To make it worse for you, people can use your location to figure out what company you work for. Good job bro.
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Also.
Who keeps their house at 74 degrees.

SOFT.
 
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BIG SHOOTZ said:
So I have been a customer and have bought a fair bit from you over the years. close to 4g in sales this year alone

With recent emails in regards to an order issue and dealing with "Morgan" this person has single handedly cost you a customer with their unprofessionalism.

Several orders were made 1 for a NRR set and a Midwest handguard, second for a lower parts kit, buffer tube and forward grip anyway

I get an email notice saying I was getting a refund for the lower parts kit I replied asked why as it was in stock when ordered etc and also said the handguard I ordered would not thread onto the NRR set.

The response I got was a cop out about the return policy "I never once asked for a return or even thought of it" was maybe expecting something along the lines of "Ohhh it looks like you ordered the wrong item to go with the NRR kit and you would need this one to work or a link to a different item or a different barrel nut that would fit my application, had even asked for the thread pitch on the NRR kit so I could research myself as the NRR kit had 0 instructions or information included but fell on cold ears!

But the straight up attitude about a return policy when I never asked was rather off putting and when I called Morgan out on it I get a reply email stating this direct quote from email

Wow you are certainly one unhinged individual.
Best,
Morgan

I would suggest retraining Morgan or taking away any customer service roles this person is involved in until they are fully equipped to handle it!
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Sir, this is a Wendy's restaurant.
 
TragicallyHipGrandpa said:
Here's hoping some internet sleuths can figure out who you work for and will share your post with your employer.
This is worse than any Karen behaviour, this is just being a dooosh and you obviously shouldn't be trusted in people's houses, being as untrustworthy as you are. Petty. Screams volumes about the kind of person you are.
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First let me say i dont agree with this at all and i personally wouldnt do it. But thats me.

Dox'ing some one is way more "Karen" then not helping a rude person when it was hisjon. Only the worst of the worst should be doxed. That is way to extream for this guy lol
 
There are the conspiracy airsoft threads, vax threads, threads that get derailed but this is just an old school s*&t talking thread that just keeps us entertained.
 
The high ground is almost always keeping quiet. Pleading your case or attempting to 'sway' readers to one side or the other will just be viewed as evidence of wrongdoing by those that won't change their minds anyway..and the other half agrees with them already. Sharing correspondence from the FOC side would be a violation of privacy and would be a turn-off even for supporters..and if the OP won't share the whole email chain on a thread he started then FOC shouldn't be expected to 'fill-in' the blanks.

Why risk engagement, an online show-down with a customer would appear petty and low-brow, and in spite of the sudden and tragic loss of one customer FOC likely has bigger things on the go than 16 pages of internet skull duggery.

I on the other hand, obviously do not lol.
 
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