So if they can't even give a rough estimate that's remotely close to a delivery date how are they going to handle building products to exact specifications?
And if they decide to just cut off communication rather than explain the delays how much support do you think you're going to get if you need warranty?
This is exactly why I refuse to do pre-orders. Once they have your money the incentive to deliver as promised is lost. Even if it's just a deposit they know they've got your business and no longer need to earn it.
Why can't they start delivering small batches? Are they waiting till they have 1000 units to ship? Is there a problem with the product?
Honest communication with the customer is key in building a strong relationship with the community to ensure future sales.
Only because we accept that business practice. Stop doing pre-orders and buy from retailers shelves and I bet we'll start seeing products show up close to when promised.
And if they decide to just cut off communication rather than explain the delays how much support do you think you're going to get if you need warranty?
This is exactly why I refuse to do pre-orders. Once they have your money the incentive to deliver as promised is lost. Even if it's just a deposit they know they've got your business and no longer need to earn it.
Why can't they start delivering small batches? Are they waiting till they have 1000 units to ship? Is there a problem with the product?
Honest communication with the customer is key in building a strong relationship with the community to ensure future sales.
Rough calculation, ETA, communications...whatever.
Anybody thst has been paying attention should have known that new production anything and/or preorders always take a long time.![]()
Only because we accept that business practice. Stop doing pre-orders and buy from retailers shelves and I bet we'll start seeing products show up close to when promised.