Marlin customer service in Canada

aawilson

aawilson

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Has anyone dealt with the company that does Marlin's parts and warranty work up here? Its a company in Quebec called Gravell??? not sure of the spelling...

I have an XS-7 and Marlins recommended torque setting of 35 in-lbs for the rear action screw broke the plastic trigger guard that the action screw goes through. That torque is not in the manual but if you ask them its what they recommend. It seems to be a common problem.

I accidentally called the American service center. That guy confirmed the torque setting, and was about to send me a new guard with no hassles until
he found out I was from Canada. No problem, he gave me the proper number.

The woman I talked to would NOT send me the guard, says i have to send the gun to them or to a gunsmith so they can determine if the guard can safely be replaced by the user!!!!

I pointed out to her that the parts diagram in the manual shows that there is no requirement for that part to only be sent to a repair centre or gunsmith.
She said she was going to go downstairs, ask their smith if it was ok to send out the part, and call me back. Its been a couple hours, i'm afraid i am getting the run-around.

Does anyone else agree this is rediculous?:bangHead:
 
I've dealt with them. I found they were helpful. They handle Remington, Marlin, and Harrington&Richardson.

I acquired a spare barrel for my Handi-Rifle and because it was fatter than the original, I wanted an additional forestock to carve out a bit for better fit on the second barrel. They put me on to their gunsmith who advised me to get a local gunsmith to verify the headspace would be o.k. before investing in another part. That done, they sent me an additional forestock promptly.
 
I've dealth with them. One lady is really nice. One is a super rude b!tch.

They did send out all the three parts I needed. Still, last time buying Remington or Marlin...

I shouldn't need to order 3 damn parts. The front sight is drilled on damn near the side of the barrel but since I'm using a scope I'll just ignore that :rolleyes:
 
Idcurrie said:
I've dealth with them. One lady is really nice. One is a super rude b!tch.

They did send out all the three parts I needed. Still, last time buying Remington or Marlin...

I shouldn't need to order 3 damn parts. The front sight is drilled on damn near the side of the barrel but since I'm using a scope I'll just ignore that :rolleyes:
Click to expand...


Oh. I must have talked to the first one.
 
35 in-lbs for the rear screw? The trigger guard attaches to the stock...right? From what I recall anyway. 35 in-lbs seems a little high for a plastic attachment.

Normally, when any kind of serious torque is to be applied to a plastic piece, the screw normally has some kind of pillar shim, or restraining device such that the torque remains on the threads, not on the plastic, because it will shatter under the strain.

I know in automotives, ANY plastic piece attached to metal is to be under 15 in-lbs, quite often 10 or less. So 35 in-lbs, may be a misprint or confusion with another component.
 
Idcurrie said:
I've dealth with them. One lady is really nice. One is a super rude b!tch.

They did send out all the three parts I needed. Still, last time buying Remington or Marlin...

I shouldn't need to order 3 damn parts. The front sight is drilled on damn near the side of the barrel but since I'm using a scope I'll just ignore that :rolleyes:
Click to expand...

I had to deal with the second one.

Almost cancel my order. But they are pretty well the only game in town.

Tom
 
I had the same thing happen with an ADL, except they refered me to Wortner Gun Works in Whitby, ON. Mr. Wortner told me to send in the whole firearm (he was nice though). Ughhh, I think I'll just buy the fully metal guard on Brownells.
 
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