OK Dave, you can't follow what I'm saying and you have assumed way too much.
Let's do this again...
I never called you liar just saying you are wrong. Don't start with this crap.
They all make mistakes yes, but the customer service/relations you get from WS puts them at the bottom. They pass the buck, blame you even, give you a number to the shipper and wash their hands of it, even after the fact that it was them you paid. When you tell them what Russell's has done to fix problems in the past, they call you a liar. They are not the same. They could care less because they believe suckers will be suckers.
I've had Glen at Russell's call me on his day off because of a screw up. I told them I was desperate. I had them actually knock all the GST and postage off an order for a previous screw up. It amounted to a free box of Partitions. WS told me I was lying when I brought it up on a major screw up. Sorry, how do people get away with this? It's exactly the reason it is all over their business.
I also always get a call from Russell's when there is an item not in stock on my order and it is only days after I dropped the letter in the mailbox. I've wondered 3 weeks later why my WS order hasn't arrived, called them to find out they are waiting for me to notice it's not in my box and call them. WTF? They also did something similar with a rifle. Great service!
Prices are why so many people go there Dave. Not the great service. Russell's have items that are cheaper and vice verse. At least I know that when Russell's screws up, they are going to make an effort to fix it and keep you as their customer. If they were ever to treat me like WS, I'd move on to someone else.
So when you get your head around the fact that I'm not talking about mistakes, maybe you can see where I'm coming from. If you don't like to hear about it, move on.
I don't know why people are offended about the WS complaints. There are many other threads to keep you entertained.
PS, I hope Vancouver kicks the crap out of Calgary tonight!