My NEA broke :(
- Thread starter Samson23
- Start date
blaxsun
CGN Ultra frequent flyer
I don't have the link, and I'm not sure the thread even exists anymore (because I seem to remember it was in the NEA forum). But I clearly recall that it was no longer an unlimited lifetime warranty. I didn't pay too much attention to the specifics (because it didn't apply), but perhaps someone else has a clearer recollection and can fill in any details.
So what good is a "lifetime warranty" if the company goes under in the next five years?. The quality control is so spotty that who knows what will f@ckup next. What Happens when the bolt lugs sheer and the mag cooks off in your hand? Will NEA send some new fingers to the dealer?. The company seems not to care what goes out the door so why risk your money and your fingers, face or eyes to people who don't care.
blaxsun
CGN Ultra frequent flyer
Runningfool
CGN Ultra frequent flyer
- Location
- SW Ontario
I know it is infinitely more fun to create drama and speculation as opposed to posting the facts but here is NEA's warranty info from their website:
At NEAG Inc we stand by all of our products. Period. Your NEA/NEAG Inc product carries a lifetime warranty to the original purchaser and covers any defects in material and workmanship.
All returns and warranty work will be handled directly by NEA. Please contact us for an RMA authorization prior to sending your rifle to us. Any product submitted with no warranty issue discovered will be charged at our normal shop
rate as well as return shipping. Any product requiring warranty work will be repaired/replaced free of charge and return shipping included.
NEA-15 Rifle Warranty Info
Your NEA firearm carries a lifetime warranty to the original purchaser and covers all defects in material and workmanship. Any unauthorized, repair, misuse, abuse, modifications or alterations of this product is not covered by this warranty. Any failures caused by the use or misuse of 3rd party accessories are not covered by this warranty. This warranty does not include normal and expected wear of components, exterior finishes and appearance through use. This warranty does NOT apply to Military and Law Enforcement end users. Please contact NEAG Inc directly to discuss implimenting a service contract to meet your departmental needs. THIS WARRANTY WILL ONLY BE HONORED UPON THE COMPLETION AND SUBMITION OF THE WARRANTY CARD INCLUDED WITH YOUR RIFLE, TO NEA WITHIN 30 DAYS OF PURCHASE. PLEASE INCLUDE A COPY OF THE DATED SALES RECEIPT FROM YOUR RETAILER.
blaxsun
CGN Ultra frequent flyer
Yes, and it's a good thing they offer a lifetime warranty to the original purchaser... because I suspect quite a few are going to be stuck with them when this circulates. There's a big difference between a lifetime warranty for an exceptional product that may never need it and a sub-standard one that will almost certainly require it.
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You guys really need to start more of these threads. Every time one pops up I sell a large number of NEA AR's. That being said I think everyone will like the newest gen of NEA AR's I'm sending out this week.
To the OP, NEA will get everything sorted out for you.
Ryan
To the OP, NEA will get everything sorted out for you.
Ryan
nope... thats just gossip, its still a lifetime manufacturers warranty...
doesnt mean it wasnt posted on CGn somewhere, but not everything on here is always 100%
I asked NEA if my barrel doesnt shoot straight at 10k + rounds they said its a lifetime warranty, and it would be taken care of
I cannot stress how good they have been for me service wise... literally, I sent them an email and within 24hrs had it all taken care of
blaxsun
CGN Ultra frequent flyer
Only for the original owner. And while I realize everything on CGN isn't 100%, the post regarding a modified warranty originated with NEA. I suspect this is now reflected in the repair/modification and/or third party aspects of the warranty. Or maybe they nixed the proposed changes.
Well played sir.
What generation are they on now?
What's new/improved about them too make them a new generation?
I dont know another gun that puts out a lifetime 100% warranty, that includes 3rd party/customer screw ups and is transferable to another owner...
i have plenty of 3rd party parts on my gun, none of them cause any issues, and if THEY were the cause of issues, why would I expect NEA to fix it? they are only responsible for their own parts,
i have plenty of 3rd party parts on my gun, none of them cause any issues, and if THEY were the cause of issues, why would I expect NEA to fix it? they are only responsible for their own parts,
blaxsun
CGN Ultra frequent flyer
You know... proper trigger, correct length extension tube, properly-staked BCG, tightened gas block...
blaxsun
CGN Ultra frequent flyer
You did read NEA's warranty, right? It specifically states "original purchaser".
Runningfool
CGN Ultra frequent flyer
- Location
- SW Ontario
According to Ryan's post in the SFRC forum on 9/14/12, "new LPK, mil spec buffer tubes, QD points, sling plate, etc."
It's posted in my forum under 12.5" guns.
New lower parts kit and lighter spings, milspec stock/tube with QD points and ambi sling mounts, smaller cut in the rail for clamping. They are a bit darker as well. When the 12.5" guns start to ship next week I'm sure there will be reviews. Thepunisher also fondled one in store and made a few comments on it.
As you guys also know I go over them before they go out as well. Of the few dozen I've sent out in the last few months I don't think anyone has posted any issues with those batches short of some LPK issues which the new kits will resolve. Alot of the things you now see popping up are for older batches of guns. As well you see few and few people posting about issues and I can assure you sales keep steadily going up on them.
Ryan
New lower parts kit and lighter spings, milspec stock/tube with QD points and ambi sling mounts, smaller cut in the rail for clamping. They are a bit darker as well. When the 12.5" guns start to ship next week I'm sure there will be reviews. Thepunisher also fondled one in store and made a few comments on it.
As you guys also know I go over them before they go out as well. Of the few dozen I've sent out in the last few months I don't think anyone has posted any issues with those batches short of some LPK issues which the new kits will resolve. Alot of the things you now see popping up are for older batches of guns. As well you see few and few people posting about issues and I can assure you sales keep steadily going up on them.
Ryan
What generation are they on now?
What's new/improved about them too make them a new generation?
It is sad. Sad that when someone has a problem with any black rifle other than NEA they get advice on how to fix it...when it is an NEA he's told to return it and the usual suspects start the dogpile. These types of threads are sad because I expect more from Blaxsun, JDman, et al...so much experience but so much bias
If a gun from any other manufacturer has issues as serious as this from the factory, they get told to return it to the dealer/ manufacturer if feasable. NEA seemingly just has a very high amount of these little "quality control" problems when compared to most other manufacturers.
On top of that, if the manufacturer has a Lifetime warranty, then what is wrong with telling the guy to return it for repair to the manufacturer?
You sure you're not the other NEA account?
