Never buy anything from Volqartsen! *Updated with complete transcript*
- Thread starter Mr. Spectacular
- Start date
I also purchased a Volquartsen 10/22 bolt handle from rimfire sports and I experienced the EXACT same problem as the OP. However, it wasn't worth my time to try and get a refund (I had only ordered 1).
I've tried other VQ product and had no problems.
However, I've come to the conclusion that the handles are GARBAGE! Period.
They are made too thick and bind-up when the bolt is in motion. So crappy are these parts, rather than mess around with trying to fix a turd I tossed mine in the garbage after removing the recoil spring for a parts kit.
Live and learn I suppose... wish I saw this thread before I bought mine.
I'll still buy the extractors, but, I am hesitant for other VQ items.
I've tried other VQ product and had no problems.
However, I've come to the conclusion that the handles are GARBAGE! Period.
They are made too thick and bind-up when the bolt is in motion. So crappy are these parts, rather than mess around with trying to fix a turd I tossed mine in the garbage after removing the recoil spring for a parts kit.
Live and learn I suppose... wish I saw this thread before I bought mine.
I'll still buy the extractors, but, I am hesitant for other VQ items.
- Location
- Prince Albert, Sk
It's only 90 bucks, that is usally half of a beer tab at the pub after work on Friday, nobody whines about that. 
Buffdog I have to agree, after hearing how obtuse Mr Spec. is behaving with some of our other members over a little forum chatter and $90 - Scott's side of this exchange seems eminently more relevant.
The ####?
That is why I laughed at him. I am not normally very rude, even on CGN, but his story seems a bit one sided.
Yeah, pretty one sided.
I bought a product. The product SUCKED. I sent it back AT MY OWN COST 5 MONTHS AGO. I have NOTHING to show for the money I initially paid.
If you have nothing else to offer, stop participating in my thread.
Wrong Way
CGN Ultra frequent flyer
holy cow....and the fanboys come out in full force.
The *facts* of the matter don't change.
He bought product in good faith
The product was defective
He was told he would be taken care of
It's been five months and he hasn't been.
Everything else is irrelevant....full stop.
If the fan boyts want to continue to blow VQ, that's their perogative....it's not the first time I've seen people blindly defending a company as if they've recieved a reach around and were hungry for more, but the facts remain.
The OP is pissed off, and simply based on the *facts*, he has a right to be....I would be as well.
The *facts* of the matter don't change.
He bought product in good faith
The product was defective
He was told he would be taken care of
It's been five months and he hasn't been.
Everything else is irrelevant....full stop.
If the fan boyts want to continue to blow VQ, that's their perogative....it's not the first time I've seen people blindly defending a company as if they've recieved a reach around and were hungry for more, but the facts remain.
The OP is pissed off, and simply based on the *facts*, he has a right to be....I would be as well.
Agreed, like JT said, try for the refund, he offered it once, I'm sure that can be arranged.
Give him a call if he's lazy on email
Going off on a bit of a tangent here, but..........
I understand that the same Exact Edge Extractor is used in the 10/22 and the MarkIIIs and 22/45.
I installed one on my 22/45 MarkIII and not a single FTE since.
(I also installed their Target Hammer and Sear which sweetened the trigger pull quite a bit. I'm waiting for their Compensator.)
canucklehead
CGN Ultra frequent flyer
- Location
- Calgary, AB
I've dealt with Scott a few times - never any issues. He's shipped me springs for free when they broke in my VQ2000 trigger pack.
That maybe be true. But how many threads have there been were someone #####es to the high order and then the other party posts the rest of the story and it is not as the original party protrayed it?
Where are the facts? All we have is one side of the story. If we ever hear the other side the truth most likely lays between the two.
Shawn
Ya know... I'm thinking the correct way for any company to handle this would have been to refund the customers money and ship him the product for free with an appology note when they get the lathe up and running. I have been a customer service manager for years and that is how I would have solved the problem. Its about creating return lifetime customers and not about ignoring them.
Im sure Scott is a busy fellow and perhaps can be excused for 1 maybe 2 ignored or late emails, but there is no excuse for the rest. PERIOD.
If I was the OP i would be calling/emailing/writing someone in a better position to understand why you are upset. I am sure that there is a person there that can make this a positive thing for you again and maybe even convince you to remain a customer.
Im sure Scott is a busy fellow and perhaps can be excused for 1 maybe 2 ignored or late emails, but there is no excuse for the rest. PERIOD.
If I was the OP i would be calling/emailing/writing someone in a better position to understand why you are upset. I am sure that there is a person there that can make this a positive thing for you again and maybe even convince you to remain a customer.
Don't think there is anything to clear up, your OP was pretty clear that you tried your best to get what you wanted ... your merchandise.
I still say call them back, retract whatever statements were made in your last email to them .... as simply say you want and will take your refund now.
And move on ...
x2
I think we've all seen so many one-sided threads on CGN where members attack sponsors (without both sides of the story) that we're (I should say, "even I") quick to lump Mr.Spectacular's situation in with those. Assuming everything he says is true, that's TERRIBLE customer service, any way you slice it. Rather than frame it as a big 'ole FLAME thread, the tone of his original post might have been better to be a "hey guys, just a heads-up" instead of coming-out guns blazing. (pun intended) I, for one, like email correspondence in business and in the climate I work in, responses times are expected to be in minutes, not days/weeks or more. If I were in VQ's position, and assuming the info. posted is accurate, the LEAST I would do is make sure a refund goes out, then send replacement parts, free of charge, when ready. Not sure I'd buy the month-long time line to get a lathe part either. Few manufacturers can afford to have critical machines down that long. It's more likely tied-up doing other things.
Well the company (VQ) did in fact offer a refund to him, I can only guess on behalf of the reseller. Taking it upon themselves to handle it rather than asking the OP to contact RFS. But I also know, getting ahold of RFS is sketchy at best. The one time I tried calling, I didn't even get voice mail and emails are never replied to.
Hmmm, last week I returned two extractors that I bought a few years ago but only just tried installing. I called VQ and they said to mail them back for warranty replacement as there had been a batch that was out of spec. We'll see how quickly this is resolved...
