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I had a good buying experience with Arms East.

I managed to get someone on the phone after my email was unanswered, and he took the time to answer my questions and concerns even if I knew they were super busy..
Got my reference number after a couple days via email.

Yes they are difficult to reach during these crazy times, but once you get a hold of them they were really nice.
It does not change the fact that you had a bad experience with them,
but wanted to chime in with my 2 cents.
 
I've had good experience with them before; they're a top shelf dealer. It's just odd that the order has completely disappeared while the old ones are still visible, and given the situation, I just want to make sure the order is still valid and wasn't cancelled silently or an ecommerce system bug.
 
Taman said:
I've had good experience with them before, they're a top shelf dealer as far as I'm concerned. It's just odd that the order has completely disappeared while the old ones are still visible, and given the situation, I just want to make sure the order is still valid and wasn't cancelled silently or an ecommerce system bug.
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I had kind of the same thing happened,
I created my new account one night and ordered the pistol,
got my email confirming the order details right away.

The same night, I could access my account without problems, see my order Processing.
But the next day, I could not access the Arms East account at all. Like it didn't exist...

When I got them on the phone, they told me they had a website problem for the last 12 hours,
They said not to worry that my order was ok and went trough.
24 hours later, my payment was accepted.
Then the next day, I got my Transaction confirmation number via Email from them: 59###XX
 
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On my side my credit card was charged the next few days after the purchase but aside the first email of confirmation no news and no ref #. I bougth on july 17th and it seems other who bought the same day as I are also waiting. Its a good sign if we are few in the same situation. I'll wait. My order #is in the low 212XX. Keep the good work.
 
Yeah I'm not super worried considering I got an order confirmation email. I'm thinking it's probably fine and just an issue they're having with the ecommerce platform, but thought I should make sure
 
Same here, that's why I just subscribbed on canadiannutz since I saw on reddit that they are more active here. At this point I feel releif since most of us are still in process. Im lucky since its the only restricted that I didnt got yet this summer and I assume its a late purchase. Thanks mate.
 
method777 said:
I had kind of the same thing happened,
I created my new account one night and ordered the pistol,
got my email confirming the order details right away.

The same night, I could access my account without problems, see my order Processing.
But the next day, I could not access the Arms East account at all. Like it didn't exist...

When I got them on the phone, they told me they had a website problem for the last 12 hours,
They said not to worry that my order was ok and went trough.
24 hours later, my payment was accepted.
Then the next day, I got my Transaction confirmation number via Email from them: 59###XX
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Taman, This is what happened. All is well. Thank you.
 
Frankj22 said:
On my side my credit card was charged the next few days after the purchase but aside the first email of confirmation no news and no ref #. I bougth on july 17th and it seems other who bought the same day as I are also waiting. Its a good sign if we are few in the same situation. I'll wait. My order #is in the low 212XX. Keep the good work.
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Thanks Frank. The new process by popular demand of sending reference with (almost) every transfer started after July. :) Hope your province comes through shortly with your transfer. To yourself and everyone, please do forward your approvals to info@armseast.com when you get them. We are shipping large quantities of completed transfers daily at this point. (Ontario, not so much!)
 
I had a great buying experience with Arms East. They were the only dealer with the Glock 22 Gen 5 Mos I was after. Me and Walter communicated a few times. He quickly answered any questions I had and even sent me my reference number even though I didn’t request it. My gun is now shipped and on it’s way to me. I highly recommend Arms East from my experience with them. I will definitely purchase from them again.
 
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18 Wheels to Flatten the Turd
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Thanks you very much for the fast reply. I get it now, you have simply too much transferts to process and follow each order status, that make sense. You already did your part and send the each province CFO the requests and we will get a reply from our respective CFO later. It already happen to me with Bulleye North last winter. Quebec CFO was fast for what I bought this summer in Ontario, Manitoba and Alberta but its my first time I buy from Newfoundland at your place. Well you gave me the answer I was looking for and I totally understand whats happening. I crack a cold one and cheer for you guys and hope business will continue well after the freeze. Keep the good work ! I will buy again ! Cheers from Poutineland from a guy named Francois.
 
Frankj22 said:
Thanks you very much for the fast reply. I get it now, you have simply too much transferts to process and follow each order status, that make sense. You already did your part and send the each province CFO the requests and we will get a reply from our respective CFO later. It already happen to me with Bulleye North last winter. Quebec CFO was fast for what I bought this summer in Ontario, Manitoba and Alberta but its my first time I buy from Newfoundland at your place. Well you gave me the answer I was looking for and I totally understand whats happening. I crack a cold one and cheer for you guys and hope business will continue well after the freeze. Keep the good work ! I will buy again ! Cheers from Poutineland from a guy named Francois.
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Thanks Francois. Your transfer is with the QC CFO. Hopefully not too long! Enjoy the cold one. We love Poutine! :)
 
rockport guy said:
Hey Arms East... Bought a Glock back on July 25
Got a Transfer Reference number from you on Aug 3rd
but nothing since... any word on this time line?
Thanks
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