New Tavor looking like a demo rifle

Ok guys, I woke up to a email that said they were going to check out the tavor in stock and decide how to proceed. I had told them that I just wanted to send it back. I no longer wish to have anything to do with this company period. This is not a case of a few screws, this is someone selling demo/display rifles and not declaring them as such.

A quick search of Ontario Consumer Protection Act shows this:

PART III
UNFAIR PRACTICES

False, misleading or deceptive representation

14. (1) It is an unfair practice for a person to make a false, misleading or deceptive representation. 2002, c. 30, Sched. A, s. 14 (1).

Examples of false, misleading or deceptive representations

(2) Without limiting the generality of what constitutes a false, misleading or deceptive representation, the following are included as false, misleading or deceptive representations:

4. A representation that the goods are new, or unused, if they are not or are reconditioned or reclaimed

Technically speaking, a display firearm is still a new firearm, just FYI. It's also a bit much to be claiming that the company is making misleading representations when those screws could likely have been like that from the factory. Additionally, many companies won't do a detailed inspection of every firearm they receive. They receive the firearm, leave it in its box, and ship it out when someone buys it. If there was a petty defect like a few slightly mangled screws from the factory, they wouldn't even notice it.

Also, are you seriously not taking the new screws and the massive $500 discount?
 
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I didn't read anything about stripped screws. They were only touch-up'ed on the head with a black Sharpie. -500$....... OK I'll manage with the touch-ups lol
the touch up is to cover up the damage to the head of the screw. This damage is usually refered to as a stripped screw head as someone used the wrong size bit on it or was not careful. Damaged threads can also be refered to as a stripped screw and may be the more common use of the term but what do I know, I am just an ignorant auto tech.
 
$2 dollar replacement screws and save $500...hmm hard choice.
he is sending it back and it sounds like that is what he wanted to do from the begining after finding the rifle was not in new condition and at some point damaged and atempted to be covered up. His choice was easy and I would have done the same.
 
Technically speaking, a display firearm is still a new firearm, just FYI. Also, are you seriously not taking the new screws and the massive $500 discount?

Then the Consumer Protection Act disagrees with you. I would call them up and tell them to change the Act.

I dont want a discount, I want a new rifle.
 
Good for you OP. It's bad enough we Canadians are being bent over the barrel when it comes to prices (one retailer here has it right when it comes to pricing) we should never accept demo models as new. Some of these people that blindly defend retailers make me shake my head. They are not our friends it's their buisness to milk every dollar they can from us. Thank god we have one retailer that has fair pricing in Canada.
 
1. Being a sponsor of a website doesn't make you an untouchable saint or at minimum a hero.
2. The complaint is not so much about a 20 cent screw but an investment in the thousands. I'm at the stage where I buy guns I never shoot. They had better be pristine.
3. Any dealer who makes good on this type of issue is one you should be dealing with in the future. I know I read these threads to see where these go. If the threads aren't tiriaqed and the issue resolved I'm very inclined to purchase from dealers who support their customers. It becomes win-win.
 
Then the Consumer Protection Act disagrees with you. I would call them up and tell them to change the Act.

I dont want a discount, I want a new rifle.

I have to agree 100% with Joe. When I go to buy a new firearm from a retailer, I might 'play' with the display but when it comes to the purchase I ask for a NIB gun from stock. There is wear associated with displayed guns and in my opinion that is not a new gun.
 
1. Being a sponsor of a website doesn't make you an untouchable saint or at minimum a hero.
2. The complaint is not so much about a 20 cent screw but an investment in the thousands. I'm at the stage where I buy guns I never shoot. They had better be pristine.
3. Any dealer who makes good on this type of issue is one you should be dealing with in the future. I know I read these threads to see where these go. If the threads aren't tiriaqed and the issue resolved I'm very inclined to purchase from dealers who support their customers. It becomes win-win.

I completely agree!

At least were not seeing any more threads of : "Thank you retailer x for having shipped me the item I bought. Thank you, Thank you, Thank you!"

what a joke some people are...
 
I completely agree!

At least were not seeing any more threads of : "Thank you retailer x for having shipped me the item I bought. Thank you, Thank you, Thank you!"

what a joke some people are...
I think the business,s on here should be thanking us,we're keeping the rock out of the pot for them. This Forum is a cash cow for them ,yet some people go overboard thanking them for taking their cash, give me a break. I'm in the contracting business, and the customer always comes first, and when they pay me , I thank them! They pay my bills,sustain my lifestyle. ( They could have hired someone else)
 
I think the business,s on here should be thanking us,we're keeping the rock out of the pot for them. This Forum is a cash cow for them ,yet some people go overboard thanking them for taking their cash, give me a break. I'm in the contracting business, and the customer always comes first, and when they pay me , I thank them! They pay my bills,sustain my lifestyle. ( They could have hired someone else)

as someone who works in customer service, couldn't say it any better...
 
I have been saying this for a while - Tan and brown furnitures get dirty easily and quickly. The second you touch them will dirty greasy hands and faces, especially at a firing range, it will look like dirty tupperware when the oil and dust stuck on the surface. This is especially true with a "pebbled" surface like the TAVOR.

The people at the factory and the distributor are not going to wash their hands and put on a brand new pair of latex gloves each time they handle a firearm The test firer who was handling and touching thousands of rounds a day would have dirty hands and a dirty face - he is not going to wash his hands and face, and then scrub the stock with water and detergent! When it is black, you just cannot see it. Have you paid attention to your dirty fingers after loading a mag or two?

About the coloured stripped screw - Colt do that too. They use touch-up paint when they scratch things up The supervisor at the factory should get a smack in the back of the head for allowing their QC people for doing that instead of sending the rifles back to the assemblers - laziness.
 
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Ok so I think that myself I'm a bit too easy going about this kind of thing; after all, my toys do tend to get used and look like it after a while BUT

Marred and sharpie-ed screw heads? Now that's just low. Worth at the least a phone call and a bit of a chat to see how to address this deficiency. I would be willing to hang on to the gun with the understanding that if any other sign of being 'not new' that causes problems is a reason for reassessment of the gun. As shipping back and forth is a pain in the ash, and maybe alls that's wrong is the screw heads. 2 cents
 
Be sure to post a photo of your locally purchased rifle, so we can see what the screw should have looked like.
 
Will post pics of screw, I finally got a day off. Needless to say all screws were fine. (well maybe needed to be said)
 
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Be sure to post a photo of your locally purchased rifle, so we can see what the screw should have looked like.

Ok here are a couple pictures. I included the front sight for the guy asking about them. My sights go down nice and neat and appear to be plenty straight.

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IvGWYbQ.jpg


I bought my tavor from a bricks and mortar retailer. (I am the OP who received a dirty gun with stripped screws) As you can see the screws are fine. The gun was clean and looked new. The magwell was pristine like I would expect, no dirty black grease and no brass pieces or grit. The same three people who looked at the first one looked at this one and the consensus was that that this new one was in fact "new". When removed the recoiling mechanism was new looking with a sheen of oil, obviously unused/unfired, not black dirty grease. In short this gun looked like any new from factory firearm should look like.

I dont know what to tell you guys, I believe the gun I bought previously was a customer return. The screws troubled me and I have been PM'd by a fellow with the same stripped screws from the same online retailer. Once could be a mistake or oversight, twice implies something else entirely.

As I said I received a prompt refund from the online folks and I am happy with that.
 
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