Non-Restricted ACR Blues

[Hondatech]

Just curious how things are working out for the OP, and any others with a non-res ACR.

I've run about 500 rounds of American Eagle 223 55gr through mine, with one failure to feed (mag issue, popped the mag out of the ACR, into my Norc M4, and promptly failed to feed a round in that). So far I'm pretty pleased with it

 

[Bile]

Dont think i want an acr any time soon. Plus ill think twice about quastar

 

[angryeyebrows]

Update:

Gravel still has not received the replacement parts for my ACR and I still have a broken rifle in my possession. I am done wasting time with this issue and have requested that Questar refund me my money or replace the rifle with a brand new one in a timely fashion.

Questar said that this is against their policy and that they want to see the rifle before they make a decision. Fair enough.

All things considered, I think that if ever there was an exception to be made for their refund policy, this is it.

The facts:

1. Before placing my order with Questar, I phoned and talked to a sales person to confirm that the ACRs they were selling were current production rifles. They said yes.

2. When I received my ACR, it did not work correctly. Here is a list of issues that were noticed:

- Failure to feed when fired (looks like a cycling issue to me)
- Canted gas block (Looks misaligned to me)
- Gas block tapper pins look damaged and "hammered"
- Gas block holes look widened and damaged
- Barrel rubbing on heat shield inside hand guards
- Damaged firing pin retaining pin O-ring
- Damage at front of cocking handle slot
- Old style piston spring (round cross-section instead of square)
- Old style gas plug (.088 Sup Hole, angle cut front instead of rounded)
- Damage to barrel plunger
- Cocking handle is very loose
- Pistol grip storage falls out easily

3. Spoke to Bushmaster Rep at Gravel Agency, who went through these issues and assured me they are not normal and that my rifle was not current production.

I have a shipping label from Questar so I can send this thing back to them and they can make their decision from there.

What do you guys think? In light of everything and all the facts, do you think Questar should be responsible and refund me my money?

 

[mildot]

What do you guys think? In light of everything and all the facts, do you think Questar should be responsible and refund me my money?

Well the "short" answer is yes, if a policy exists that they don't refund, then a new rifle is in order.

This reminds of the SCAR fiasco and the "cancellation" fee that came to light as owners became impatient after the first year of waiting.

Speaking for myself, I'm "once bitten, twice shy" I took my refund and never looked back.Maybe you should do the same if that's offered?

 

[pbr streetgang]

As with any new rifle there are always going to be issues early on. I only wish that it wasn't the end user who has to pay the price for this and end up doing a great deal of the R&D so these companies can earn a higher profit. To all the guys who put up their hard earned cash to work the bugs out of these rifles for future owners, thanks.

 

[Dick Proenneke]

Send it back, and I hope you get your money.

 

[FrankieT]

Update:

Gravel still has not received the replacement parts for my ACR and I still have a broken rifle in my possession. I am done wasting time with this issue and have requested that Questar refund me my money or replace the rifle with a brand new one in a timely fashion.

Questar said that this is against their policy and that they want to see the rifle before they make a decision. Fair enough.

All things considered, I think that if ever there was an exception to be made for their refund policy, this is it.

The facts:

1. Before placing my order with Questar, I phoned and talked to a sales person to confirm that the ACRs they were selling were current production rifles. They said yes.

2. When I received my ACR, it did not work correctly. Here is a list of issues that were noticed:

- Failure to feed when fired (looks like a cycling issue to me)
- Canted gas block (Looks misaligned to me)
- Gas block tapper pins look damaged and "hammered"
- Gas block holes look widened and damaged
- Barrel rubbing on heat shield inside hand guards
- Damaged firing pin retaining pin O-ring
- Damage at front of cocking handle slot
- Old style piston spring (round cross-section instead of square)
- Old style gas plug (.088 Sup Hole, angle cut front instead of rounded)
- Damage to barrel plunger
- Cocking handle is very loose
- Pistol grip storage falls out easily

3. Spoke to Bushmaster Rep at Gravel Agency, who went through these issues and assured me they are not normal and that my rifle was not current production.

I have a shipping label from Questar so I can send this thing back to them and they can make their decision from there.

What do you guys think? In light of everything and all the facts, do you think Questar should be responsible and refund me my money?

In light of the contradiction of #1 and #3, I would hope that Questar will make it right, including a refund if you wish. It's like ordering a flat top AR and receiving an A1 upper. Close but no cigar.

 

[deets]

Its disappointing to hear about the issues you have been having with your ACR and Questar. Does that mean you are keeping your NR Carbine length Swiss Arms? Keep us updated on the outcome, I am curious to hear.

 

[5440fight]

Not even close to the same thing. The original M16's experienced problems for two primrary reasons.

The US military thought they knew better than Gener Stoner and ignored his powder recommendation for the ammo. That caused massive problems that are totally unrelated to the design or construction of the rifle.

The US military in its infinite wisdom decided the M16 was self cleaning and thus did not need to be issued with a cleaning kit. However came up with the idea that the DI gas system didn't need cleaning was a total and complete moron.

Agreed. But the OP's issue is really a quality control issue, not a design flaw. It can be designed perfectly, but crap if assembled poorly.

 

[jmiddy]

If you want your money back or a new rifle they should do the right thing and do that at least!!

To me it looks like they have a monkey doing work to rifles whom should only be peeling bannanas!

 

[peacefrog]

In light of the original problems, and the fact there are many players involved, it appears pretty clear to me that it should be Questar that makes things right for you now. If it were me I would want a new rifle within x days from shipping yours back or a full refund. The POSITIVE conclusion to your situation will buy Questar all kinds of goodwill. Based on some pretty biased opinions in the last seven pages, lots of people are saying they would not deal with Questar over this. I have bought a few things through Questar and have been pleased. There are times when companies have to step outside the box, just because it's the right thing to do. The result is usually increased business through word of mouth (and print) about the service above and beyond the call.

 

[angryeyebrows]

I'm giving Questar the chance to make things right, as I too have purchased more than a few items from them, including a few other expensive rifles. I'll be shipping the ACR back to them this next Monday, and we will go from there.

Frankly, I am not interested in waiting any longer while they procure a new rifle and I'm definitely not interested in receiving this one back after a "repair". The only fair option is that they offer a full refund and apologize for this misunderstanding. That is how they would retain me as a customer.

 

[mildot]

I'd be the first to agree with ya, however they have a "policy" of no refunds on there website, this was made quite clear during the SCAR
chronicles, its in writing and they will make sure you know that.

I'm sure they will bring your attention to the "fine print" on the receipt.
What you have to do is negotiate a refund.
Or
get the new rifle and sell it?
Good Luck

 

[angryeyebrows]

I'd be the first to agree with ya, however they have a "policy" of no refunds on there website, this was made quite clear during the SCAR
chronicles, its in writing and they will make sure you know that.

I'm sure they will bring your attention to the "fine print" on the receipt.
What you have to do is negotiate a refund.
Or
get the new rifle and sell it?
Good Luck

I get the "no refund" policy, but it's not like I bought it and am suddenly changing my mind. They shipped me a broken, defective product and claimed it was something it's not.

 

[mildot]

Buds I'm on your side, all I'm doing is preparing you. I didn't even get the rifle I paid for over a year ago, and they made there point.
It is what it is, they have alot of customers on this site. Good Luck.

 

[lady socom]

guys, why is there no responses from Questar in this thread? they are very pro active in this website (sponsor) and i find it odd they have stepped back from this one.

my .02. i don't know of any decent firearm manufacturer that does not test fire (often spent casings are with new gun) their guns prior to being made available for retail on the shelf.
the damage i see on page one is not described as damage upon opening the box. this damage possibly occurred while in the hands of the owner (i believe), as stated 500+ rounds. the damage to the receiver looks strange considering the firearm should have been good to go out of the box.
imo. something happened after this acr left Questar. is this their fault. i doubt it. the fact that bushmaster was contacted, and the "rep" said that inferior parts/recalled parts were still on the rifle?! hear say is s**t and i ain't buying it. if bushmaster was indeed telling you this verbally, you should have demanded it in writing.

sorry. i am only hearing one side of the story here, and i am not entertained.

Questar has a large following for good reason, i doubt one rifle would upset their bottom line. if they were wrong, i am certain we would hear the apology that they have never had a problem relaying in the past.
just saying.

 

[rivetc78]

You received a Rifle with some quality issues
Send it Back and Questar will Do what they can to assist you with getting it repaired properly by the Manufacturer.

 

[angryeyebrows]

guys, why is there no responses from Questar in this thread?

Yes why indeed!

my .02. i don't know of any decent firearm manufacturer that does not test fire (often spent casings are with new gun) their guns prior to being made available for retail on the shelf.

Perhaps you missed the part where this rifle is not stock from the manufacturer...it was sold as "new" wearing Questar's non-restricted barrel.

the damage i see on page one is not described as damage upon opening the box. this damage possibly occurred while in the hands of the owner (i believe), as stated 500+ rounds. the damage to the receiver looks strange considering the firearm should have been good to go out of the box.
imo. something happened after this acr left Questar.

The damage that is photographed is EXACTLY how it came out of the box. If you read carefully, I fired only 10 mags worth of ammo to try and get this thing to work. 10 mags = 50 rnds not 500.

the fact that bushmaster was contacted, and the "rep" said that inferior parts/recalled parts were still on the rifle?! hear say is s**t and i ain't buying it. if bushmaster was indeed telling you this verbally, you should have demanded it in writing.

When the official warranty centre for ALL bushmaster products in Canada was contacted, they checked my serial number in their data base. I also sent photos for them to visually verify the parts. I have plenty of emails back and forth to that effect.

sorry. i am only hearing one side of the story here, and i am not entertained.

No, I'm sorry that my situation did not entertain you! At least Questar still has one die hard fan....

 

[mildot]

No, I'm sorry that my situation did not entertain you! At least Questar still has it's baglickers on here

Fixed it for ya

 

[blaxsun]

All things considered, I think that if ever there was an exception to be made for their refund policy, this is it.

1. Before placing my order with Questar, I phoned and talked to a sales person to confirm that the ACRs they were selling were current production rifles. They said yes.

3. Spoke to Bushmaster Rep at Gravel Agency, who went through these issues and assured me they are not normal and that my rifle was not current production.

I agree. It sounds like a difference of opinion, but seeing as a few of us have the latest production models (through Gravel) - and none of us have had these issues with our Gravel ACRs...

What do you guys think? In light of everything and all the facts, do you think Questar should be responsible and refund me my money?

Yes, absolutely - without question.