(not so good) First experience with Wanstalls *Problem Fixed*Thx Wanstalls*

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caramel said:
I always believed that you don't have to share your problems with the community, you only need to solve them... JP.
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This ^^^

There is ABSOLUTELY no question that ANY of the boys at Wanstalls would readily resolve this issue - so why not just call, text, fax, tweet or email them?!

I've purchased many firearms from Wanstalls, and dealt with all the employees. From the moment you are greeted walking in the door, to answering any and all your firearms questions - you are treated courteously and with respect.

If there was an oversight - give Gary and his staff the chance to make it right - which they will. Why would you want to flame a business that's gonna make you happy in the end?

There's a lot of dubious businesses out there that deserve to be treated with contept - Wanstalls is not one of them.

Abby
 
I Agree Abby.
Personally been doing Bussiness with Wanstalls for years and there is a reason for that. Pick up the phone and see if they can resolve your issue, I would bet that's the end of your issue. Hell of a lot quicker and easier one would think than a wa wa post.
 
Blackstealth said:
Hi Wanstalls,

So I just received the Taurus Raging Bull 44mag 6inch model that I had purchased from you guys and I have a few complaints.

I decided to go on your website and noticed that you guys had a used model Raging Bull 44mag for sale. This was advertised at a price of $700. The picture looked good and did not show any visual imperfections on the gun. However, I still called in asking if the gun was in tip-top condition given that a new one can be found for only $99 more. I was willing to pay $700 for a used Raging Bull because the advertisement stated that the gun had
Hi-Viz sights on it and the gun was said to be in very good condition.

The man I spoke to on the phone said the gun was in very good condition and only contains a mark or two that are not scratches and can be easily buffed out. Anyway, so when the gun came in, I was disappointed to see that those scuff marks are everywhere on the gun - the satin bead blasted finish has been rubbed off so the only way to restore it is to bead blast it again. This was not too big of a concern, but I also noticed that the gun had a price tag on it indicating a price of $600 and it contained no Hi Viz sights whatsoever. Just the regular black sights were on the gun. It did not come with the key lock in order to lock and unlock the hammer, and 3 out of the 6 chambers have more play than the others.

I don't know how old this gun is or how many rounds have been fired through it, but this has been a very disappointing purchase. I was led to believe things about the firearm the simply were not true. Maybe I was given the wrong firearm? and you guys really do have a $700 Hi-Viz sights Raging Bull, but the one I got is nowhere near worth $700.
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I had to post this again. How can you guy's slam the Op? This is not a casual order slip up. And he did phone and was assured it was a quality used product.I would be P____ Off if this happened to me!!! So what do you expect him to do ?? Phone back and get told buyer beware its a used gun?? Or what about the picture doesn't represent the true product??? Thats always a fan favorite!!! Trust me you members that "SLAM" the OP do no favours for WANSTALLS!!!!
 
Most online retailers have pretty good reputations, and will make things right. But that does not completely excuse the offense in the first place. It is not a lapse in judgement on the part of the retailer, they will and do try to get away with petty theft on occasion. I have driven great distances and spoken face to face with retailers that have ripped me off. I'll drive 300km one way to return something and demand an explanation for some obvious attempt to rip me off. Not Wanstall's, well not yet anyways. How do they unload those few firearms that are thorns in their side? Not face to face transactions but through mail order for sure. I trust only two of the sponsors on here 100%, and I've had 100% great experiences with fellow CGNer's. We risk our feedback score from sliding if we shaft someone through a deal. The retailers come up with some pretty comical excuses at times and I don't believe half of them. So why not post here what really happens? Public shame only makes these operations work better for us. Unfortunately, the thread is locked and the guy who has done no wrong is the guy that is shamed by everyone else. They know exactly what went wrong at Wanstall's and will fix it, but that does not mean that they will not try something like this again. To the OP thank-you for warning us. Just because the OP doesn't pay to advertise doesn't mean his voice doesn't count or that he should be belittled.
 
GUB said:
I had to post this again. How can you guy's slam the Op? This is not a casual order slip up. And he did phone and was assured it was a quality used product.I would be P____ Off if this happened to me!!! So what do you expect him to do ?? Phone back and get told buyer beware its a used gun?? Or what about the picture doesn't represent the true product??? Thats always a fan favorite!!! Trust me you members that "SLAM" the OP do no favours for WANSTALLS!!!!
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The OP phoned before buying. The others here (and I) are saying he should've phoned after receiving the gun and before posting here.
 
OP I wouldn't worry about what others are saying about how they think you should have handled this situation. Opinions are like donut-holes (if you get my meaning) everyone's got one.
 
GUB said:
I had to post this again. How can you guy's slam the Op? This is not a casual order slip up. And he did phone and was assured it was a quality used product.I would be P____ Off if this happened to me!!! So what do you expect him to do ?? Phone back and get told buyer beware its a used gun?? Or what about the picture doesn't represent the true product??? Thats always a fan favorite!!! Trust me you members that "SLAM" the OP do no favours for WANSTALLS!!!!
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No one is slamming the OP for this post. Most people are just offering an alternative course of action. Wanstalls made a mistake, no question about it. But airing this in a public forum without ever giving them the chance to make it right is not justified. You're assuming Wanstalls would have told him to pound sand, you're stuck with what you have. After dealing with them over the phone and in store many times, I would be shocked if that was the case. If he HAD called, and Wanstalls immediately made efforts to remedy the mistake (which again, I'm almost positive they would have...) he may have been able to post this same rant, only with a positive outcome.
 
Part of the reason Wanstalls is a superior business is because they are accountable to their customers and the community at large. One of the reasons they are accountable is because they participate actively on CGN. I don't see anything wrong with OP's post. Sure, he could have called before posting, but unless what he said is untrue, communicating openly is just as proper as calling privately.
 
OccasionallyOnTarget said:
Part of the reason Wanstalls is a superior business is because they are accountable to their customers and the community at large. One of the reasons they are accountable is because they participate actively on CGN. I don't see anything wrong with OP's post. Sure, he could have called before posting, but unless what he said is untrue, communicating openly is just as proper as calling privately.
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Opinions are split down the middle on this issue, we can all agree on that at least. Either way, I'd be interested to have the OP provide some followup on the outcome of this situation.
 
Wow, a public complaint before even contacting the company? :confused: I know it's been said many times already, but that's a bit ridiculous.

I've had an issue in the recent past with an item I received and they immediately fixed the problem in the most polite and professional means possible. Mistakes happen from any business, all it takes is a simple phone call or email.
 
paisley70 said:
Most online retailers have pretty good reputations, and will make things right. But that does not completely excuse the offense in the first place. It is not a lapse in judgement on the part of the retailer, they will and do try to get away with petty theft on occasion. I have driven great distances and spoken face to face with retailers that have ripped me off. I'll drive 300km one way to return something and demand an explanation for some obvious attempt to rip me off. Not Wanstall's, well not yet anyways. How do they unload those few firearms that are thorns in their side? Not face to face transactions but through mail order for sure. I trust only two of the sponsors on here 100%, and I've had 100% great experiences with fellow CGNer's. We risk our feedback score from sliding if we shaft someone through a deal. The retailers come up with some pretty comical excuses at times and I don't believe half of them. So why not post here what really happens? Public shame only makes these operations work better for us. Unfortunately, the thread is locked and the guy who has done no wrong is the guy that is shamed by everyone else. They know exactly what went wrong at Wanstall's and will fix it, but that does not mean that they will not try something like this again. To the OP thank-you for warning us. Just because the OP doesn't pay to advertise doesn't mean his voice doesn't count or that he should be belittled.
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I think it is ludicrous that they OP is complaining about how the subjective opinion of the "guy on the phone" at wanstalls had a opinion on condition that differed from their own. You are kind of implying that they misrepresented the item. Buying a used item NOT IN PERSON and complaining like this is, well, not excusable.

Wanstalls owes this goof nothing.
 
colonel1972 said:
OP I wouldn't worry about what others are saying about how they think you should have handled this situation. Opinions are like donut-holes (if you get my meaning) everyone's got one.
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mmm... donuts...



Some people here are getting a little too bent about this. Everyone should chill, wait for the OP to call Wanstalls and give them a chance to straighten this out, and then post a follow up here...
 
thewolfchild said:
mmm... donuts...



Some people here are getting a little too bent about this. Everyone should chill, wait for the OP to call Wanstalls and give them a chance to straighten this out, and then post a follow up here...
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+1, but it should never have been posted in the first place. Instead of taking the time to post - it will have been faster to give Wanstalls a call. After somebody does all it take to get the situation corrected with the company and nothing work, then it is worth posting. Too many complains here on CGN for nothing. Do you homework first.
 
I agree that folks are getting a little too bent out of shape about this.

I understand the risk of sullying one's reputation ... but honestly this thread hasn't done that (for myself) -- If anything I've read many customers express surprise and an unwavering confidence that if this story is true -- it will be rectified quickly. If someone like myself with no experience dealing with Wanstalls were to read no other information regarding this retailer I'd have to think that if anything this thread (to date) would serve the purpose of a terrific trader rating ..... when things get fixed up / rectified .... even more so.
 
prepper4lyf said:
No one is slamming the OP for this post. Most people are just offering an alternative course of action. Wanstalls made a mistake, no question about it. But airing this in a public forum without ever giving them the chance to make it right is not justified. You're assuming Wanstalls would have told him to pound sand, you're stuck with what you have. After dealing with them over the phone and in store many times, I would be shocked if that was the case. If he HAD called, and Wanstalls immediately made efforts to remedy the mistake (which again, I'm almost positive they would have...) he may have been able to post this same rant, only with a positive outcome.
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There are some very well worded responses, advising how the OP could have done things differently. And, yes, some others have slammed him, using words like; bad taste, pathetic, wa wa post and rant, the latter used by you. Everyone on here is a different age and has a different experience level. The OP will learn from this and hopefully others will as well.
 
thewolfchild said:
mmm... donuts...



Some people here are getting a little too bent about this. Everyone should chill, wait for the OP to call Wanstalls and give them a chance to straighten this out, and then post a follow up here...
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I agree. And let us know if OP had to pay return postage and if a fee is charged for using his CC. And is it money back or a instore credit? And let us know what the post return inspection results are??
 
prepper4lyf said:
Opinions are split down the middle on this issue, we can all agree on that at least. Either way, I'd be interested to have the OP provide some followup on the outcome of this situation.
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Any problem they tend to take care of it... From minor to major... That's just what they do. Contact them explain what happened they will take care of it for you.

Some people know more about how to check a firearm then others to check cylinder play you pull the trigger then hold it down and then check if it moves back and forth more then it's a well used gun if it's rock solid then it's a firearm that hasn't been fired as much. Side to side play is bad up and down is normal.
 
Thought this was a Marstar thread after reading the first post.

Dealt with Wanstalls a couple times now. I had an issue once. They resolved it as quickly as they could. I would have no hesitation dealing with them again.
 
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