Called the CFO today, the conversation went like this:
Me: Hi I am calling in regards transfer ###XX
CFO: Hello, sir, let me check that for you...( NOTE: this was a man and not the usual receptionist like last time I called, that time, the receptionist acted as a filter and quickly ignored my request telling me to call back in about 5 days because they had 'a backlog')
Me: ok
CFO: oh it looks like it has been in the system for way to long. I can see there are no problems with your file nor the transfer so I do not understand why it is taking so long...Let me me double check with my supervisor.
ME: ...yes thank you...
(1 min after)
CFO: ok Sir, this will be approved later today. You will receive a note by email.
(45min later)
CLING! email in my inbox
So, long story short, call the CFO directly, not the 0-800 where you are going to get a 'robot type answer'.